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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.7
1,753 Reviews

1,753 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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February 21, 2024

One star only because there isn't anything lower. Waited 4hrs. Kept getting the run around , More

by Teckstecksmithmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Hilliard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Binegar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Rich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ashley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Dolan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Arnold, Danny Gauthier, Albert Klaben III
Feb 21, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your experience at our service facility. As I read your comments and note the 1 star ratings for members of our team and processes, I am embarrassed and appalled that we put you in the position of being so completely dissatisfied. I truly apologize. This was not our intention. Although our actions did not show it, we are better than this and you are right in holding us accountable. That being said, members of the team that you tagged in your review, myself included, are having difficulty recalling any interaction or engagement with a customer that resulted with us being aware of such a negative experience. Shame on us for that as well. Our goal and business model is based on creating customers for life. When a customer has an experience that goes so completely opposite of that model, it gets the attention of the entire team. I welcome the opportunity to speak with you directly, so that I can apologize, and to also see if there is anything that I can try and do for you at this point. The extra insight would be greatly appreciated. Thank you again for your feedback and I apologize once more while hoping to hear from you soon. The entire Klaben team remains at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

February 20, 2024

I usually deal with Joe Hilliard as I did this day. He is always police, explains what needs to be done, and the cost involved. I am elderly and use a cane. When the service was complete, he walked m More

by atucci2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2024

The service and professionalism at Klaben is excellent! I am very happy with my Jeep Cherokee that I'm leasing from Klaben. More

by wood3mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2024

Klaben is the best! They always take great care of me and my cars! I have been buying cars from Klaben for almost 20 years! More

by michellemaltempi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2024

Logan Rich is a phenomenal person. He always takes very good care of us and is true to his word. He calls when he says he will. He keeps us informed every step of the way. He even went More

by MSGLisaCole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2024

Always professional and courteous people that go out of their way to make sure the customer is satisfied. More

by rvanderhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 16, 2024

Klaben takes care of their customers, its as simple as that. Mike has gone above and beyond for me and I am extremely happy with the service I have received. Logan communicated really well with me throu More

by Amb17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Van Hoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 16, 2024

Very pleased with the responsiveness and follow up as well as explanation of what needed repaired. More

by jaschossler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2024

Very good. Paid attention my individual needs. Good attention to detail. Friendly, personable. Good follow up. More

by Fred Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Abdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2024

My advisor Albert, A. J., was friendly and kept me well informed about the status of my vehicle. He recommended additional items that needed addressing for my truck I was u More

by rjhamer74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Klaben III
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