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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,745 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,745 reviews

October 31, 2024

Klaben is a great place to purchase a reliable and reasonably priced car. They make the process quick and painless. They skip the endless back and forth negotiations by pricing cars fairly from the st More

by afrazier1111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Makoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joby Bacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2024

Ken Harris was incredible to work with. He was extremely knowledgeable about the Ram I was looking to buy and was able to answer any and all questions I had. Brian Franklin worked with me More

by LYNDSAYSPRESSER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2024

Very caring and trying to get everything done As quickly as possible, very experienced in giving good customer care and service More

by jaw1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Abdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2024

It was a great experience. They listened to what I wanted and were able to help me find it. More

by Hollypolly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

The dealership satisfactorily performed warranty repairs on my car, and provided me with a courtesy car while being repaired. More

by JERRY CAFARELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harley Burrows
October 28, 2024

I've been going to Klaben for years and the outcome has always been great. So when my neighbor needed a car I told her to go there and see Ken Harris. Like always he made a happy customer and she brought h More

by DRAYER586
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2024

Tim Beane was EXCELLENT to work with while purchasing our Jeep Grand Cherokee! He made the purchase a smooth and enjoyable transaction! Thank you Tim!!! Dale & Maggie Sharp More

by Maggie Sharp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Chang
October 28, 2024

This makes our fourth car and 5 months Ken Harris is great Brian the finance guy is wonderful you have customers for life More

by Greathousekj74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2024

Wait time for service was longer than expected and oil was overfilled and I had to return the next day for another 2 hour service visit while they drained oil and replaced air filter because oil overflowe More

by rdktubo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Hilliard
2.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Dolan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your recent experience at our service facility. I apologize for putting you in the position of being dissatisfied. This was not our intention, but I will make no excuses. We are better than what this visit portrayed. Putting myself in your shoes, I too would have been frustrated and disappointed by the experience. We ask for feedback because we truly want to hear it. It is a valuable resource for the coaching and counseling sessions that are regularly conducted with our teams. An experience such as yours gets the attention of the entire leadership team and is addressed internally in the appropriate fashion. All of that being said, I welcome the opportunity to speak with you directly, so that I can gain further insight into your experience, and then to see what I can try and do for you at this point. It is important for us that our customers hold us accountable, every day, as we work to separate ourselves from the competition. I will end by thanking you again for your feedback, and I apologize once more for your experience. The entire Klaben team remains at your service, and we look forward to speaking with you soon. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

October 25, 2024

We were very pleased with how the dealership looked at our problem with the nav system and was more than willing to make it right. We truly appreciated that and made a huge impact on our views of the dea More

by marilyn.merriman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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