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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,745 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,745 reviews

December 05, 2024

Joe was very professional, and my vehicle was ready before the promised time. I will be back More

by briankvaughn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2024

The buying experience couldn’t have been any easier with Greg and the entire Klaben team. More

by donkey.punch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Makoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joby Bacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2024

Very friendly, knowledgeable and great customer service. Was able to accommodate me for the service on my truck More

by maz7dared
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2024

They installed a trailer brake controller in my truck. The trailer brake controller works as expected. More

by csiegert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2024

I explained the issue over the phone when I scheduled the service, then when I arrived, I had to explain it again. Then after I was in the waiting room for an hour, I had to explain it again. All for a ta More

by odiex2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalon Withrow
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Sean, Thank you for taking the time to speak with me on the phone today regarding your visit. We also appreciate you taking the time to complete the Dealer Rater survey, the ratings, and the candid feedback. Your feedback is important as we share it with the entire team to reflect on how we are doing from the customer's perspective. Your overall rating indicates that we did a good job during your recent experience, but it also tells us we could have done better. Without honest feedback like yours, we would never know where we stand, when we need to coach, and when we need to celebrate. After our conversation, I can see and totally understand why you would be frustrated. As agreed, I will reach out to you directly as soon as I see an update as to when the 75B recall will be available for your model year. You have my cell phone, but you can also reach me at 330.673.3139 ext. 405 or email at jashley@klaben.com. Thank you, Sean!

December 01, 2024

Justin and Joby made our purchase effortless & enjoyable! Because of service like theirs we come back to Klaben year after year for all of our car buying needs. Justin truly cares about his customers! More

by mkfriend15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joby Bacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2024

Shi was absolutely wonderful and made the process very smooth for us. Highly recommend him as a salesman. More

by Kristinek07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shi Crockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2024

Great listener, hones in on needs & makes eye contact. Only met twice and Chris - Rocks! More

by laneklane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Awesome Chris
November 27, 2024

Wonderful Job Klaben CJDR! I recently had a few issues with a newly purchased vehicle from Klaben, and after learning of those issues Klaben set up an appointment for me to com More

by Shauwnbeythomas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No one in general
Nov 27, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Shauwn, We are very appreciative that you gave us the opportunity to help find a resolution for you and your family. We view challenges as an opportunity to strengthen the confidence our customers place in us. We hope that our actions demonstrated our commitment to your sales and service needs going forward. Congrats on your new vehicle. It was a pleasure working with both you and Kashena. Thanks, Timothy Beane (330)673-3139 ext 506 tbeane@klaben.com

November 25, 2024

Been leasing from Klaben for years. They always do a great job at making me feel like a part of the family. Wonderful service and employees. More

by abrown
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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