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Kings INFINITI - Service Center

Brooklyn, NY

4.7
2,050 Reviews

2,050 Reviews of Kings INFINITI - Service Center

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November 05, 2021

I was there 4 times change tire and oil they xxxxed sensor was wait time 4 days More

by MUSTAFAGUL19671212
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2021

John is Very responsive, listen to your comments, considerate of your time, pleasant and respectful More

by GAILPDUKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Kings INFINITI responded

GAILPDUKE Thanks for the great review

November 03, 2021

Great service. Quick service. Service advisor took time to explain all issues that needed to be address. More

by SHYPO3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristal Mercado
Nov 04, 2021 -

Kings INFINITI responded

SHYPO3 Thanks for the great rating and review

November 01, 2021

They did nothing to fix my problem I had to figure it out myself what a waste of my money More

by DARWIN.DAQUILEMA1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Russo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristal Mercado
Nov 08, 2021 -

Kings INFINITI responded

Good Afternoon Darwin, I am glad we had the opportunity to talk about your recent visit here at kings Infiniti , the vehicle came in after you installed used mass air flow sensor and throttle bodies parts on the vehicle , we had to perform a relearn since the idle was too high after your install, we performed idle air relearn as needed and also found a fault for the transmission , code p0729, . We have all the printouts and tests results for that vehicle , all the4 freeze frame data we captured shows the relearn addressed the engine concerns. if you would like us to revisit the issue your feeling with the car, please feel free to contact me at 718-646-3335, thanks,, Stephan Soto

November 01, 2021

The staff was polite and professional. The seating area was nice and clean as well. More

by OJAZZYMEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristal Mercado
Nov 03, 2021 -

Kings INFINITI responded

OJAZZYMEL We are happy when our customer's are happy

November 01, 2021

The services was very professional. Technical adviser John was very helpful and knowledgeable. I have received a very professional assistance. More

by Arkady Temchin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Kings INFINITI responded

Arkady Temchin we appreciate the great feedback

October 31, 2021

My Infiniti is 17 years old, still runs very good. Took it to Kings Infiniti for overall checkout, since cannot afford to buy a new car. So decided to invest in maintenance, so it will last longer as prep More

by Franklin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Kings INFINITI responded

Franklin Thanks for the great in depth review, we really appreciate it

October 29, 2021

Nelson and Megan were wonderful.The took care of all my Nelson and Megan were wonderful. The took care of all my needs. Infinity service is the best. More

by Lovemyinfiniti5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2021 -

Kings INFINITI responded

Lovemyinfiniti5 Thanks for the great feedback

October 29, 2021

Great service knowledgeable employees, on time service. The service advisor John always keeps you updated with the progress of the work being done. More

by LTHOMAS72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Kings INFINITI responded

LTHOMAS72 Thanks for the great rating and review

October 28, 2021

I went three times for For a service engine light and I went three times for For a service engine light and spend more than I expected to And after I change every requirement for the car is still runs x More

by KASHAWN_21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristal Mercado
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