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John Russo

Overview Reviews (1384)

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John Russo

Service Advisor

Kings INFINITI

20 Neptune Ave
Brooklyn, NY 11235

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4.9

1,384 Reviews

Overview Reviews (1384)

Dealership Experience

33 yrs, 4 mos

Industry Experience

33 yrs, 4 mos

Languages Spoken

English

4.9

1,384 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

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1384 Reviews of John Russo

October 21, 2026

Dealership Rating

Employee Rating

Been going to Kings Infiniti for over 10 years. Only place I can trust for servicing my car Only place I can trust for servicing my car More

by BENWSLEUNG

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Russo

October 20, 2026

Dealership Rating

Employee Rating

Very happy with the service Now you remind me of my ex by making me keep Talking to you making me keep Talking to you More

by RUSLANACAMPBELL

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Russo

October 17, 2026

Dealership Rating

Employee Rating

The dealership is very professional. They took care of my car and my experience was stress-free. John Russo was knowledgeable, prompt, and experienced. I would highly recommend to friend They took care of my car and my experience was stress-free. John Russo was knowledgeable, prompt, and experienced. I would highly recommend to friends and family. This is best dealership that I've ever dealt with. More

by SHANTEK4

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Russo

October 09, 2026

Dealership Rating

Employee Rating

John is an exceptional Infiniti advisor who provides knowledgeable and helpful guidance for all of our automotive needs knowledgeable and helpful guidance for all of our automotive needs More

by GFUKS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Megan Largana

Oct 18, 2026 -

Kings INFINITI responded

Thank you for your kind words! We're thrilled to hear that John has been able to assist you with your automotive needs. Our team is dedicated to providing exceptional service, and it's great to know that John is making a positive impact. We appreciate your support!

October 08, 2026

Dealership Rating

Employee Rating

Jonh is very professional and respectful also polite clean and knowledgeable, hard-working on time .. clean and knowledgeable, hard-working on time .. More

by WINSTONSTEWART07

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Megan Largana, Matthew Raiten, Carla Martinez

Oct 18, 2026 -

Kings INFINITI responded

Thank you for your kind words! We're thrilled to hear that John made such a positive impression with his professionalism and hard work. We appreciate your feedback and look forward to serving you again soon!

October 08, 2026

Dealership Rating

Employee Rating

John is a great Infiniti advisor. He is very helpful and knowledgeable for everything we need. Thank you John!! He is very helpful and knowledgeable for everything we need. Thank you John!! More

by LEEQ911

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 18, 2026 -

Kings INFINITI responded

Thank you for your wonderful feedback! We're thrilled to hear that John provided you with such great service. His expertise and dedication are truly valued. We appreciate your support and look forward to serving you again!

October 07, 2026

Dealership Rating

Employee Rating

Bittersweet moment. Thank you Matt and team for all your help. Will stop in to say goodbye. Thank you Matt and team for all your help. Will stop in to say goodbye. More

by APepe

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sam Shtern, Megan Largana, Matthew Raiten, Carla Martinez

Oct 18, 2026 -

Kings INFINITI responded

Thank you for your kind words! We're grateful for the time we've spent together and will miss you. Please do stop by to say goodbye; it would mean a lot to us. Wishing you all the best in your next adventure!

October 03, 2026

Dealership Rating

Employee Rating

Professional and courteous Kings Infiniti is an exceptional dealership who I have recommended to many friends over the many years I've been a customer. Their ability to deliver a superior customer exceptional dealership who I have recommended to many friends over the many years I've been a customer. Their ability to deliver a superior customer service experience is always consistent. Our service advisor John Russo is a consummate Professional. More

by Andrew

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Russo

Oct 07, 2026 -

Kings INFINITI responded

Thank you for your kind words! We are thrilled to hear about your positive experiences at Kings INFINITI. John and the entire team strive to provide exceptional service, and your recommendations mean the world to us. We look forward to serving you and your friends for many more years!

October 01, 2026

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Employee Rating

Had an issue gave the car in to John Russo and got a call back the vehicle was done. back the vehicle was done. More

by BKOGAN1701

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: John Russo

Oct 07, 2026 -

Kings INFINITI responded

Thank you for your feedback! We're thrilled to hear that John Russo was able to resolve your issue quickly. Our team is dedicated to providing excellent service, and we appreciate your trust in us. We look forward to serving you again!

September 30, 2026

Dealership Rating

Employee Rating

John was extremely helpful, polite and professional. He did an outstanding job. Kept me informed during the process (I waited on site for my car). He did an outstanding job. Kept me informed during the process (I waited on site for my car). More

by PARADISOJ555

Verified Customer

Workmanship

Service Time

Recommend Dealer

Yes

Oct 07, 2026 -

Kings INFINITI responded

Thank you for your wonderful feedback! We're thrilled to hear that John provided you with such great service. Keeping our customers informed is a priority, and we're glad he made your experience enjoyable. We appreciate your support and look forward to serving you again!