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Kings INFINITI - Service Center

Brooklyn, NY

4.6
2,093 Reviews

2,093 Reviews of Kings INFINITI - Service Center

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December 21, 2022

It was pleasure MATT WAS VERY HELPFUL AND VERY Knowledgeable about the service on my car More

by DELUCACIRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2022 -

Kings INFINITI responded

DELUCACIRO Thanks for the great review and update

December 21, 2022

Nelson was helpful and made the process super easy and very fast. I’d go back to King’s just to work with Nelson again. More

by JVB98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nelson Morales
Dec 29, 2022 -

Kings INFINITI responded

JVB98 Thanks for the great updates

December 21, 2022

Always accurate with timing and Matthew explains everything to me before, during and after service. More

by Dockerys88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Volchyok
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

Kings INFINITI responded

Dockerys88 We appreciate the great feedback

December 15, 2022

I brought in my car twice I have an understanding that Infiniti does not stand behind its warranty They show me that the computer that nothing is wrong, I don’t know computers and I don’t know cars the b More

by ELITAPICK1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nelson Morales
Dec 19, 2022 -

Kings INFINITI responded

Good afternoon, My name is Stephan Soto, Director for Kings Infiniti. and i wanted to take a moment to address your concerns. We performed a diagnostic test and this test produced no fault codes in the transmission or engine. These codes direct us to faults that are occurring or have occurred . We did find the transmission fluid level low which may cause a concern under shifting. we refilled your vehicle with transmission fluid and advised to drive a tank full of fuel to see if the transmission produces any faults. Transmission or any other fluids are considered maintenance items and are not covered under warranty, we respectful did not charge you and labor for the diagnostic time we spent on the vehicle . I understood you had an appointment for today 12/19/22 and would personally address your concerns, please feel free to reach out to me any time so i can address your concerns, We strive here at Kings to address everyone's concerns and provide the best service we can. Until we can duplicate your concern we must retest and inspect your vehicle , please feel free to reach out to me at 718-646-3335, I appreciate you allowing us to address your concerns, and wish resolve your issue . i look forward to assisting you, thanks, Stephan Soto , Kings Infiniti

December 14, 2022

Good service got in and got out easy no trouble very helpful and they washed my car More

by DREDAYFINEST1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Morales, Stephan Soto
Dec 15, 2022 -

Kings INFINITI responded

DREDAYFINEST1212 We appreciate the great feedback

December 14, 2022

Never a problem with the service at Kings Infiniti. Dealing with John Russo makes it easy as he takes care of all vehicle related issues.Everyone at the service department makes it a pleasure to get m More

by roneillfd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Geloso
Dec 15, 2022 -

Kings INFINITI responded

roneillfd Thanks for the great review and rating

December 14, 2022

Another great experience at Kings Infiniti of Brooklyn. John Russo is a true asset to the company. Thank you! More

by Dreal414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teddy
Dec 15, 2022 -

Kings INFINITI responded

Dreal414 Thank you for taking the time to write a great review

December 11, 2022

I use this dealership service for years and pretty happy with it. Quality of service is decent. Waiting time is OK. More

by LEONID58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Kings INFINITI responded

LEONID58 Thanks for the great review

December 08, 2022

It’s clean, the service was quick and the staff members are professional. Great experience. More

by EDUCATESB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

Kings INFINITI responded

EDUCATESB We appreciate the time and review

December 08, 2022

John is the best, service was quick and great, job was done on timely matters More

by B_ARKADY55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2022 -

Kings INFINITI responded

B_ARKADY55 Thanks for the great review and rating

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