Kings INFINITI - Service Center

American Greed I received my car in a condition worse, than I brought it to the shop. I have to take it to a professional mechanic for the repairs, after I paid almost $3 000 to Kings Infinity. They made than I brought it to the shop. I have to take it to a professional mechanic for the repairs, after I paid almost $3 000 to Kings Infinity. They made a steering wheel loose and the car is pulling to the right like crazy. No wheel alignment was done, in spite of my request. They charged me for tires replacement which was caused by defected wheel bearings and should be covered by warranty. I was their loyal customer for mor than 10 years, I never had any problems before. With a new manager JOHN RUSSO, the quality and good reputation went down the toilet. Sloppy job, cut corners, complete neglect of their duties, misleading customers, inflating charges. Ripping off seniors, women and kids is their slogan. More

Incredible customer service, very personable and thorough, Matt Rattien in particular. He was very understanding and responsive in a very difficult and stressful time for me thorough, Matt Rattien in particular. He was very understanding and responsive in a very difficult and stressful time for me More

It’s very good and i love taking my vehicle there the people is very friendly people is very friendly More

This dealership service center does not prioritize customers and does not abide to scheduled times. This center also does not inform customers about current updates customers and does not abide to scheduled times. This center also does not inform customers about current updates More

John is the always so helpful the staff is very kind and professional John is the best professional John is the best More

Great service as always will be using Infiniti Service department with every Infiniti that I have!! Keep up good work department with every Infiniti that I have!! Keep up good work More

Location is not to far from where. I live,and the service is just amazing I live,and the service is just amazing More

They clearly explained the vehicle status and recommended work. Service was completed quickly. Waiting facility was comfortable and clean. work. Service was completed quickly. Waiting facility was comfortable and clean. More

The person who assisted me was amazing however the service received sucks. I had 2 issues and needed an oil change and no issues were resolved, I only got the oil change after waiting hrs. Also the “c service received sucks. I had 2 issues and needed an oil change and no issues were resolved, I only got the oil change after waiting hrs. Also the “complementary wash” was horrible, I went and got a real car wash as soon as I left. This is my second time here and both experiences were not the best. I don’t think I will return for a third time. More

Infiniti service center is very thorough for preventive maintenance. They gave detailed description as to what vehicle needs. Unfortunately I found prices a little to expensive. I won't do preventive ma maintenance. They gave detailed description as to what vehicle needs. Unfortunately I found prices a little to expensive. I won't do preventive maintenance here. More