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Kings INFINITI - Service Center

Brooklyn, NY

4.7
2,016 Reviews

2,016 Reviews of Kings INFINITI - Service Center

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May 31, 2023

Service advisor was very helpful, listened to my concerns and clearly explained the process. At the end, everything worked exactly as he explained. Very happy about this More

by DMITRY_FEYGIN
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Kings INFINITI responded

DMITRY_FEYGIN Thanks for the great review

May 26, 2023

Very good dealer will recommend everyone to go there. I like they work you don't have to wait all day keep up the good work. More

by mackt7760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Kings INFINITI responded

mackt7760 Thanks for the updates

May 24, 2023

Thorough service department; however, you should adjust your pricing or stop charging the erroneous 4% markup for credit or debit card payments. It's ridiculous and annoying. More

by jray524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

jray524 responded

Thorough service department; however, you should adjust your pricing or stop charging the erroneous 4-5% markup for credit or debit card payments. It's ridiculous and annoying.

May 24, 2023

I have been coming to Kings Infiniti since I bought my car. I do not plan to go elsewhere. The service is fast and service is excellent. More

by VAVRO.FECKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Kings INFINITI responded

VAVRO.FECKO Thanks for the updates

May 20, 2023

Service is excellent. I would recommend John. John gave full explanation of the service and wait time was satisfactory. More

by RPLOVELY21@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Russo
May 30, 2023 -

Kings INFINITI responded

RPLOVELY21@YAHOO.COM Thanks for the updates

May 17, 2023

Very good service Great repair staff For years now Matt has been very helpful and accurate More

by PMCATALDO@AIM.COM
Recommend Dealer
Yes
Employees Worked With
Please stop
May 30, 2023 -

Kings INFINITI responded

PMCATALDO@AIM.COM Thanks for the great feedback

May 16, 2023

I understand that it was a big job , but the time frame was a long wait and I wasn't provided with a loaner car More

by AKEEMT911212@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Mat
May 30, 2023 -

Kings INFINITI responded

AKEEMT911212@GMAIL.COM Thanks for the updates

May 13, 2023

It was an excellent experience as always. A pleasure to go there to have the car maintained. More

by Mivs1228
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Russo
May 30, 2023 -

Kings INFINITI responded

Mivs1228 Thanks for the great updates

May 10, 2023

Honest, clear instructions and the service they would be providing. Mathew is an honest, courteous Service Advisor More

by SERRANO.FDNY@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Mathew
May 10, 2023 -

Kings INFINITI responded

SERRANO.FDNY@GMAIL.COM We appreciate the great feedback

May 10, 2023

I have been going to King's for many years. I'm driving over 40 miles into Brooklyn to have my cars serviced. The loyalty and professionalism everyone shows me is the main reason why I keep com More

by Marc1974
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Russo
May 10, 2023 -

Kings INFINITI responded

Marc1974 Thanks for the great review

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