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Kings INFINITI - Service Center

Brooklyn, NY

4.7
2,060 Reviews

2,060 Reviews of Kings INFINITI - Service Center

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December 14, 2023

They charged me $38 dollars more than my service center. They said I needed to change my brake fluid and fuel inject for a total charge of $550. That was not true, brake fluid every ten years fuel injector More

by CONSTMGMTINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Raiten
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Kings INFINITI responded

Good Evening, i wanted to take a moment to clear up any concerns you have over the service work that was performed . As per the factory owners manual for your vehicle a brake fluid exchange is recommended every 30,000 miles or three years. This is listed in your owners manual under the scheduled maintenance . Please feel free to contact me if you have any questions about service recommendations. Our intentions are to follow the Infiniti Factory schedule and are open to review any of these items. IN regards to the Fuel Injector service we don't just add a can of cleaner in your fuel. The process to perform a fuel injection service entails connecting to the fuel rail and adding the cleaner so it can run thru your engine as its running and then reset the settings in the computer after completed. This is to improve fuel efficiency and operation . We hope you have a better understanding of the repair process and recommend requesting more information on why services are recommended . We gave you an option to either decline or approve these recommended maintenances , Please note they are recommendations and this was your decision to proceed with those services . We wish you didn't feel like we are Thieves, thieves take without asking , we recommended and you approved. if you have any questions please feel free to contact me at 718-646-3335 or email me at ssoto@kingsinfiniti.com. Thank you, Stephan Soto Service Director ` Kings Auto group DBA Kings Infiniti DBA Kings Nissan

December 14, 2023

John is Russo is very professional and very knowledgeable. He is always looking out for his customers. He is a great person . John make your company looks good. He represents all thats good to More

by SHYDL880
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Kings INFINITI responded

Shydl880, we're glad you had such a wonderful experience with us!

December 06, 2023

Service was professional and delivered when promised on time. The service department washed my car as an added bonus. More

by REUBSEL
Recommend Dealer
Yes
Employees Worked With
Mr. Gaetano
November 28, 2023

The Dealership is fine ,but the guy did not bring anything to my attention while waiting until the car park to go. More

by CLIFFORD FATAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Russo
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2023

The workers perform their duties well. I didn’t like the fact that there were no replacement cars and I had to spend the whole day in the waiting room, where there wasn’t even coffee. More

by PETROVICH13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2023

My experience with the dealership had been great Unfortunately, I have no complaints at this point so the service was acceptable More

by DELANPARIS
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Raiten
November 24, 2023

Great service department. Been using them for over 20 years and always the best . John is awesome More

by Amorosilouis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2023

Staff members are very courteous, patient & efficient. We are always satisfied with services and hospitality More

by KWASI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Shtern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Morales, Stephan Soto
Nov 23, 2023 -

Kings INFINITI responded

KWASI1 We appreciate the great feedback

Nov 23, 2023 -

KWASI1 responded

Best experience at a dealership hands down, grateful for folks like you…..

November 22, 2023

Kings infinity never disappoint, workers there are very professional at what they do .John is the best. More

by SHYDL880
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2023 -

Kings INFINITI responded

SHYDL880 Thanks for the great review

November 21, 2023

John was very nice and knowledgeable. He said my car would be done at a particular time and my car was done within 10 minutes of that. It was great. More

by JBB0159
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Russo
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