Kings INFINITI - Service Center

Service was great and Gaetano was a gentleman and a pleasure to deal with and kept me informed. pleasure to deal with and kept me informed. More

Great customer service upfront about issue’s and techs do a great job . Will always come here for my infiniti. a great job . Will always come here for my infiniti. More

John Russo and the rest of the staff at Kings Infiniti are exceptional. My car was serviced and two days after my car would not start, had to call Triple A, take my car back and Mr. Russo had them look a are exceptional. My car was serviced and two days after my car would not start, had to call Triple A, take my car back and Mr. Russo had them look at my car. There was a wire loose from the battery that happened during the service check. Also, a recalled part was checked and replaced on the car. The staff at Kings Infiniti are exceptionally helpful and courteous. Kudos to you all, I can't complain, if there is an issue, Mr. Russo and the staff deal with it immediately. Thanks for a great experience. More

Very good with dealing with people and know what people want I love the experience want I love the experience More

Always helpful and knowledgeable…keeps you apprised of work scheduled on Your Infinity For the last 30 years John has been the rep on my vehicle’s service work scheduled on Your Infinity For the last 30 years John has been the rep on my vehicle’s service More

We would like to say thank you to John Russo and his team who try to help to find and fix the problem with navigation system.They did their best and were honest and friendly.Very professional team.Thank you who try to help to find and fix the problem with navigation system.They did their best and were honest and friendly.Very professional team.Thank you More

Always professional and friendly. Before any work is done, all information on work to be done is explained. Before any work is done, all information on work to be done is explained. More

There are no amenities while you wait only a vending machine which is rude when your customers show loyalty to you When I said something it is the pandemic is not a good answer in 2023 This is my third machine which is rude when your customers show loyalty to you When I said something it is the pandemic is not a good answer in 2023 This is my third lease At least have water available More

I wasn’t satisfied with the service. Diagnostics wasn’t correct . I had to come back the next day due to the same problem from the beginning. After another few days I got my car back Diagnostics wasn’t correct . I had to come back the next day due to the same problem from the beginning. After another few days I got my car back again. I was charged first time $2100 for wrong diagnostic on the way home my car got shut off again and it was danger to others on the road.I blocked the intersection and couldn’t start my car. Second time I had to pay $1275 for same problem. First diagnostic wasn’t correct but I still paid $2100 for it that could of been avoided. Hopefully now I won’t have to come back with same problem again. More