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Kings INFINITI - Service Center

Brooklyn, NY

4.7
2,060 Reviews

2,060 Reviews of Kings INFINITI - Service Center

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January 17, 2024

Over the years i have chosen Kings Infinity to be the place where I service my vehicle.To date i have never been disappointed. John Russo is the best there is, you can’t find better than him. More

by SHYDL880
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2024

Been going for to this dealership for a while to do service and they been great, service great , interpersonal relationships good . I recommend ever one with infinity to go there. More

by GALVIN2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Shtern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keep up the good work
January 17, 2024

John is a great guy. Very patient Your prices are becoming to high. Good by More

by VARYLHAWKINS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Kings INFINITI responded

Good Evening, We appreciate your survey and understand your concern. When i spoke to you today and reviewed your charges , i noticed the unit was costly. We only use factory components thru Nissan. This provides you with warranty coverage Nationwide for 12,000 miles or 12 months . This part was also made specifically for your year and make . We appreciate your loyalty to our location and will offer some assistance on your next visit. if you have any questions please feel free to contact me at 718-646-3335 Thank you ., Stephan Soto Service Director Kings Auto Group

January 17, 2024

A very pleasant experience. I've been to other dealerships and did not receive the same level of customer service as Kings Infiniti More

by BUSTER4123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buddy Naipaul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Shtern
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2024

Spectacular very very professional. Couldn’t ask for anything more. Keep it up guys. Amazing More

by EDGARURAGA12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaetano Demaglie
January 16, 2024

Matt the best never had a problem I also let him know that I needed to go to work right after and he made sure they was quick and fast I will be back again thx Matt More

by JAMESBERTRAN718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2023

Great place. Good customer service. Let’s you know everything that’s wrong with your vehicle. More

by ELI.MBELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Kings INFINITI responded

Eli.mbell, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!

December 29, 2023

Matthew listened carefully to my concerns and assigned the right technician to resolve my ongoing problem. More

by DGRENARDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Kings INFINITI responded

Dgrenardo, thank you so much for the positive review!

December 23, 2023

Great all over would definitely go back again felt like family and recommend people to go More

by CURTISSARGEANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Shtern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Morales, Stephan Soto
Oct 30, 2024 -

Kings INFINITI responded

Curtissargeant, thank you so much for the positive review!

December 20, 2023

The inside cleaning were poor and and setting on the dashbord were change I have keep calling and sending pic how to get it back like before More

by KINGSLEYONIELSPENCER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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