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Kings INFINITI - Service Center

Brooklyn, NY

4.7
2,059 Reviews
Call Service Center (718) 646-3331

2,059 Reviews of Kings INFINITI - Service Center

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February 13, 2024

It was a great experience spending a lot of money on an older vehicle. I thought the parts were going to be cheaper. And the labor is so high, I don't know anymore.???? More

by HARDCORE1173
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Russo
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Feb 13, 2024 -

HARDCORE1173 responded

I believe if a customer spends over a certain amount of money, it should be considered that that customer pays a reasonable percentage offer parts and labor. That I believe, will keep customers coming back. After all, would Infiniti be happy that their vehicles are still rated and running perfectly on the streets. Many people would think so. (SP)

February 12, 2024

As always I received another great experience from Kings Infiniti. The service and wait time was pleasant as always. More

by TIMOTHY.PRITCHARD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teddy the mechanic
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Feb 13, 2024 -

Kings INFINITI responded

Thanks for the great review, Matt is a great member of this team and he's always open and friendly. We appreciate your feed back , Thanks, Stephan Soto , Kings Infiniti

February 10, 2024

John is very helpful and has the answers to any questions I asked. When I come to dealer I always go to John More

by JANAEBARNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Kings INFINITI responded

Thanks for your feedback, we appreciate your loyalty to Kings Infiniti, Thanks, again, Stephan Soto, Kings Infiniti

February 10, 2024

Very professional, I'll always be a customer with you guys. I don't think I'm going to give up on Infiniti at all. More

by Gwen
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Russo
Report | Print
Feb 14, 2024 -

Kings INFINITI responded

Thanks for the great review, we appreciate your feedback, Thanks, Stephan Soto , Kings Infiniti

February 09, 2024

Service was amazing as always. super friendly and knowledgeable staff and super clean dealership Work super fast so you don't have to wait too long for your vehicle More

by Bkogan1701
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Russo
Report | Print
February 07, 2024

Excellent management, especially John Russo,,, a pleasure to work with. Service and workmanship excellent Please with the turnaround time for service More

by JPN1204
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Russo
Report | Print
February 07, 2024

Matthew better known as Matt it an absolute legend and gentleman he always puts the customer first and that shows the amazing character he has I will always recommend to everyone and I continue getting my More

by MAINEBLUEJOKER4
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Raiten
Report | Print
February 05, 2024

I had my car service there two times in January and the car is still not fixed yet and still they took money for me and did not repair my car. I don’t understand that. More

by VARYLHAWKINS
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Russo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Shtern
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

Kings INFINITI responded

Good Afternoon, My name is Stephan Soto, Director for Kings Auto group, please reach out to me so we can address the concerns on your vehicle . you can contact me Monday thru Friday at 718-646-3335, i look forward to assisting you, Thanks, Stephan Soto

January 31, 2024

Muy bueno muy amable el personal lo recomiendo porque saben hacer cada uno su trabajo.. More

by LEDAQUINTANILLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 31, 2024

outstanding and very knowledgeable helpful and very Courteous. Price Average Payment need to differ between credit and debit card. More

by CLIFFORD FATAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Shtern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Kings INFINITI responded

THANK YOU FOR THE REVIEW, WE UNDERSTAND YOUR CONCERN OVER THE CC CHARGE, I DO APOLOZISE, IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE FEEL FREE TO CONTACT ME DIRECLY AT SSOTO@KINGSINFINITI.COM

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