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Kings INFINITI - Service Center

Brooklyn, NY

4.6
2,095 Reviews

2,095 Reviews of Kings INFINITI - Service Center

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April 23, 2025

This service is staffed by unprofessional and deceitful people! I lost 4 days for incorrect diagnostics, I lost $1000 and 2 weeks due to their incorrect diagnostics! The prices for service and parts are ve More

by zazamikabadze
Recommend Dealer
No
Employees Worked With
This is the fourth time I've been to the service center and they haven't fixed my problem. I paid $700 for the previous visit and the car has the same problem.
Apr 23, 2025 -

zazamikabadze responded

This is the fourth time I've been to the service center and they haven't fixed my problem. I paid $700 for the previous visit and the car has the same problem.

May 09, 2025 -

Kings INFINITI responded

We are disappointed to hear that your experience was not a positive one.

April 18, 2025

I have a great experience in the service department. They are fast and easy to work with. Will definitely go again More

by WARREN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Kings INFINITI responded

We are always more than happy to assist you if anything else comes up. Take care!

April 18, 2025

Mattrew is great person! but your mechanics are not good you need pay attention to that they are not doing good job More

by E_SHATZ1973121212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Shtern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Kings INFINITI responded

E_shatz1973121212, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.

April 17, 2025

Matt was super helpful and very clear about the service provided, offering the best options for my repair and kept me updated on the progress More

by JAMAL_ALLEYNE007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Kings INFINITI responded

Jamal_alleyne007, we are glad we could help!

April 16, 2025

Always fast & excellent service - the best service I've ever had on a leased vehicle. Won't go anywhere else! More

by Jenn R.
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Russo
May 09, 2025 -

Kings INFINITI responded

Thank you again for the great review!

April 15, 2025

You guys handled my Vehicle with the best care And I will never forget it. You addressed my problem quickly and replaced the bad tale light with no questions asked. I just bought the car and you guys fixed m More

by WILLIAMGARVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Kings INFINITI responded

Williamgarvin, we're so glad that we were able to go above and beyond your expectations!

April 10, 2025

Did not solve anything. Called the day before to tell them the exact situation to make sure the problem can be solved before I came in. No solution. More

by BRITTCAPRIOLA1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Russo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Shtern
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carla Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Kings INFINITI responded

Brittcapriola1212, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

April 08, 2025

Nice Clean service center. My car was in and out in a week tops. Best Infiniti dealer in the tri state area. And make sure Carla get a raise or promotion. Very transparent abou More

by MATTBINO1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carla Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Kings INFINITI responded

Mattbino1212, we're so glad that we were able to go above and beyond your expectations!

April 07, 2025

Always easy to work with and inform you about everything in advance. Highly recommend and will always work with Matt in service! More

by EAPCHRISTINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carla Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Kings INFINITI responded

Eapchristine, reviews like this give us motivation and help us ensure we provide high-quality care.

April 06, 2025

Fast service, nice people. However, do not has an ability to tune up front light rays. More

by DMREDOz
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Kings INFINITI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!