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Kings INFINITI - Service Center

Brooklyn, NY

4.7
2,043 Reviews

2,043 Reviews of Kings INFINITI - Service Center

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August 08, 2024

excellent, excellent excellent excellent Mr. Russo was great really like this place excellent all around. I look forward to going back when I get my oil change thank you thank you More

by joedonojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Kings INFINITI responded

Hello Joedonojr, thank you; we appreciate your feedback!

August 08, 2024

Complementary beverages for clients awaiting service completion would be more enjoyable. One room for clients awaiting service completion must be completely renovated More

by ALMLNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Kings INFINITI responded

Hello Almlny, we appreciate you taking the time to leave us this feedback.

August 06, 2024

Very professional customer service. Great communication and amazing help. Definitely will recommend to others for help in the future! More

by XBRAITHWAITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephan Soto
Oct 30, 2024 -

Kings INFINITI responded

Xbraithwaite, we're so glad that we were able to go above and beyond your expectations!

August 04, 2024

The vehicle still has the same problem. No change. The vehicle jerks when slowing down More

by VETICE1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Shtern
2.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Kings INFINITI responded

Hi Vetice1212, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Kings INFINITI, Inc. (718) 646-3331

August 02, 2024

Matt is the best thank you for helping me from Var one again thanks for looking out Matt need a raise yall More

by WAVII88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Kings INFINITI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 01, 2024

This is my first Infinity experience, and I like it very much, service was excellent, waiting time was adequate, at the end, even my car was washed. More

by ARTSHIM13
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephan Soto
Oct 30, 2024 -

Kings INFINITI responded

Hi Artshim13, thank you so much for your positive comments about Kings INFINITI, Inc.!

August 01, 2024

Kings Infiniti service did an excellent job on my Q70. It’s running like new. More

by SCITEACH20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Kings INFINITI responded

Sciteach20, thank you for your kind words and this wonderful review!

July 31, 2024

Matt is amazing. Every time I come. He works so seemlessly, almost like you don't feel like you are at a facility, but rather chatting with a friend. I wish I could b More

by M4HT2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Kings INFINITI responded

Hello M4ht2000, we appreciate you taking the time to leave us this feedback.

July 30, 2024

Over the years they have improved all round every year. i would recommend Kings infiniti anytime and everytime More

by SSH.EMERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Kings INFINITI responded

Thank you again for the great review!

July 27, 2024

Have known John Russo and the Kings Infiniti staff for many years. The great service is one of the main reasons my wife and I keep driving Infinitis More

by MBENKELMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Kings INFINITI responded

Hi Mbenkelmd, thank you for taking the time to leave a review for us at Kings INFINITI, Inc.. We're happy we could meet your expectations!

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