Kings INFINITI - Service Center

The sales rep I dealt with during the vehicle service was a great guy. He kept me updated veey often during the whole service process a great guy. He kept me updated veey often during the whole service process More

Thank you so much! Very satisfied! Waiting for parts to comeback and do business again! Service took longer than expected but it was worth it ! comeback and do business again! Service took longer than expected but it was worth it ! More

This dealership obviously does not invest their resources into their service department. Chairs in the waiting area are all worn down, amenities are lacking. I brought my Q50 in for a recall and an oil chang into their service department. Chairs in the waiting area are all worn down, amenities are lacking. I brought my Q50 in for a recall and an oil change. My appointment was for Saturday 8:30am. I got here on time and it is now currently 10:40am and I am still sitting here on these pathetic chairs waiting for my car to be finished. When I asked the service rep for a status update, there was no sense of urgency to even attempt to help. Was just told "they are still working on it". Don't buy a car here and expect to receive premium service & attention UPDATE As I was still sitting there waiting at 11:15AM, a big guy (I'm assuming he was the manager) approached me and started making a scene in the waiting room by shouting obscene and racist remarks towards me because I had written my review above. He screamed a bunch of curse words at me calling me "a kid who hides behind a keyboard" and saying that I don't know xxxx. At the end he said "what are you going to complain about next? your wonton soup being bad?" because I am Asian. He told his people to "get him his f*xxxxx car and get him the f*xx out of here" and told me to "never f*xxxxx come here again". When I received my car 10 minutes after the fiasco, I see that it had not even been given the car wash that is promised with every service. I don't even know if I've ever had a worse experience as a customer in any establishment. If this person really is the manager, he needs anger management along with a better attitude. Spewing out racist remarks towards a customer with other customers watching is not good business. When I booked my appointment, the expectation the rep gave me over the phone was 1 hour to 1.5 hours. When I went into the appointment, the expectation the service rep gave me in person was 1.5-2 hours. If you want to be at least decent at customer service, reps should be providing check-ins to the customer at least every hour with an update of how their service is coming along if you know the customer is sitting there waiting. I shouldn't have to be the one to approach you in order to see why my vehicle was taking so long. More

I am very satisfied with the service, though took a very long a time this time.Very helpful ladies when you need to make an appointment. long a time this time.Very helpful ladies when you need to make an appointment. More

The service was good and complete every thing I ask for John always complete the job On time The problem only when I try to have Appointment always I have to schedule it three week before work John always complete the job On time The problem only when I try to have Appointment always I have to schedule it three week before work More

Great fast service and great communication thanx for the help and had my car nice and clean and were actually quicker then what they sed help and had my car nice and clean and were actually quicker then what they sed More

Nelson is one of the most kindest and efficient rep I’ve ever dealt with. I got my vehicle back in a timely fashion and he is always so pleasant to see when i come in. My experience is always a positive o ever dealt with. I got my vehicle back in a timely fashion and he is always so pleasant to see when i come in. My experience is always a positive one. More

You guys were amazing i had a flat tire and got me back on the road quickly and didn’t give me a hard time thank you very much on the road quickly and didn’t give me a hard time thank you very much More

I love this place. Friendly staff. Quick service. It's clean and the waiting area is very comfortable. I always look forward to my appointments. clean and the waiting area is very comfortable. I always look forward to my appointments. More

Car was immediately taken in for service with the assistance of Stephon Service Manager. Car was serviced and a loaner car was received. So thrilled for not having any down time. Thanks assistance of Stephon Service Manager. Car was serviced and a loaner car was received. So thrilled for not having any down time. Thanks More