Back

Kings INFINITI

Brooklyn, NY

4.8
3,416 Reviews
Kings Infiniti offers many automotive products and services to our customers. From quality new Infiniti vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of all Infiniti vehicles, making us a good choice as your Infiniti car dealer. Our services include trusted Infiniti car repair, original Infiniti parts, and financing to help our customers purchase the car of their dreams. Call Kings Infiniti at (718) 646-3331, or come visit us in person. We're conveniently located at 20 Neptune Avenue and look forward to helping you with your automotive needs.
Contact Dealership

20 Neptune Ave

Brooklyn, NY

11235

Directions

By Type

Showing 3,416 reviews

October 13, 2020

It was my first visit and I didn't know what to expect. I was impreased with the detailed email I received explaining what they found that needed attention. More

by NOJOY41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2020

It wasa very positive experience very courteous service people very forthcoming with pertinent information it took even less time then i thought it was supposed to take 8 h its was ready by 4.30 from 9.15 More

by MRSLDDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristal Mercado
October 13, 2020

Leased 4 or 5 cars from Infiniti and plan to continue.service dept is great.my lease is up in March 2021 and I will be there to lease a new onr More

by KENBARRON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2020

Great service! Brought in my qx60 to have the abs actuator replaced upon receipt of a recall notification. All was quick and on time. Car was washed to boot. More

by KSICHAU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristal Mercado
October 10, 2020

The worst service,doesn’t know how to treat customers in a right way. Does not fix a problem and ask to pay them 80$ for 90 minutes of standing in my car at their service. After I spend half a day there he More

by KRUK_STAS1212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nelson Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Kings INFINITI responded

Good Morning Mr Krukovskiy, I wanted to take a moment to address your concern. When you brought in your vehicle you were advised if the problem is not a warranty related repair their will be a diagnostic charge, which you signed for and agreed to. After we spent time diagnosing your vehicle and we found impact damage on the front lower portion of your front bumper, causing the lower grille to be push in and throwing a code for the collision system At that time we advised you this would not be a warranty related repair and recommended you contact your auto insurance due to impact damage . This way your insurance will cover the repair cost to your vehicle . You complained and acknowledged you approved the diagnostic time , and after your concern we DID NOT charge you any diagnostic fee. We are here to advise you of what we found wrong with your vehicle. We did not cause the damage and would have been willing to repair under warranty if it was a warranty concern. We must follow our guidelines of what we can and cannot warranty. Unfortunatly your concern is due to something or someone impacting the front of your vehicle causing damage to the sonar system . We spoke to Infiniti Client relations since you opened a case with them and confirmed our findings . Kings Infiniti stands behind the quality of work we perform and are here to properly advise you of our findings. If you have any questions please feel free to contact me at 718-646-3335, thanks, Stephan Soto , Service Director, Kings Infiniti

October 09, 2020

As usual the service I received at Infinity Service Center was professional and the quality of work was outstanding. John Russo is extremely knowledgeable and provided sensible recommendations for serv More

by HKTERM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2020

It was an excellent service, helped me through everything, especially John. It has been supported over three years of leasing my q60 service; thanks a lot More

by ELGendy 1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2020

Great customer service, everything was professional and clean. With covid going on I felt their protocols were very safe and comforting. did everything I needed in a timely fashion! More

by MDOWLING.ATU726
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Shtern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephan Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristal Mercado
October 07, 2020

The employees are friendly. The service is quick and always a awesome job. No matter what I come to the dealership for I’m always satisfied with the results. More

by TAYLOR.MAURICE55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2020

Bad service .Tire was left deflated .Bogus charges . Bad service . Tire was left deflated . Bogus charges . Unhappy ! They tried to charge me for something under warranty , didn’t fix problem i came f More

by ALBERTBINMAM1212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Oct 12, 2020 -

Kings INFINITI responded

Good Morning Mr. Binmam, I am glad we had a conversation on October 9th to address your concerns, We established that the repair we performed was not under warranty and we gave you assistance on the repair $$$ ,you were towed in due to lower engine panel was dragging under your car, unfortunately this was not a warranty repair , but we assisted you with some of the repair cost :) We established the tire light came on after the visit and not when the car was here for service or repair. We have the parts ordered for other Warranty concern with your vehicle and will see you next week for the installation . If you have any questions please feel free to contact me at 718-646-3335, thanks, Stephan Soto , Service Director Kings Infiniti

...
152
...