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King Windward Nissan

Kaneohe, HI

4.8
1,539 Reviews

45-568 Kamehameha Highway

Kaneohe, HI

96744

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1,539 Reviews of King Windward Nissan

November 21, 2020

Always excellent service!! Friendly staff & a very clean showroom & bathrooms. Working with Matt (finance) is great. He’s patient & explains everything in detail with me More

by maykhopkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Moriki, Mark Caliri, Lauren Sanborn, Sunshine Ching, Jessica Kondo, Irwin Rodriguez, Ke'ali'i Mahoe
Nov 28, 2020 -

King Windward Nissan responded

Aloha Maykhopkins, it's experiences like yours that really keep us motivated! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 18, 2020

Ryan and the team at King Windward Nissan were awesome! If you’re looking for a no pressure dealer this is the place to buy from!! More

by RKona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Dilullo , Christian Stevens, Lauren Sanborn, Ryan Medeiros, Lisa Joslin, Sherman Lee
Nov 28, 2020 -

King Windward Nissan responded

Rkona, we're happy to hear you had such a positive experience with our team!

November 18, 2020

The staff of King Windward Nissan was knowledgeable, friendly, and attentive. They listened and understood my needs and found me a great deal on a 2020 Nissan Rouge at a great price. More

by Moving home to Hawaii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Moriki, Doug Kirk, Sherman Lee
Nov 28, 2020 -

King Windward Nissan responded

Aloha Moving Home To Hawaii, we are so happy to read such a great review about King Windward Nissan!

November 16, 2020

What I dislike the most is the salesman’s persistence. When it comes to putting out a decent amount of money, I like to take my time but the salesman have a knack for INSISTING you make a deal before you More

by luv2holoholo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christian Stevens
Dec 28, 2020 -

King Windward Nissan responded

Aloha Luv2holoholo, it is disappointing for us to hear that your experience was anything less than great. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (808) 235-6433. We look forward to hearing from you.

November 11, 2020

The sales agent was fine, very efficient. I waited an hour and 20 minutes for the so called finance manager. This was totally unacceptable considering I had an appointment to finalize the purchase of th More

by BIZGENE
Recommend Dealer
No
Employees Worked With
Matt Moriki, Sunshine Ching
Nov 28, 2020 -

King Windward Nissan responded

Aloha Bizgene, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Here at King Windward Nissan, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (808) 235-6433 to discuss ways we can better serve you in the future.

Nov 28, 2020 -

BIZGENE responded

I don't know that a big discussion is needed. Its quite simple actually: fix your process. I had an appointment to buy the truck. The finance manager should have blocked time to do our business so that I was in and out. Of course schedules will go awry, but ya'll seem unprepared to do a seamless purchase. Maybe you need to rethink who does what: did the finance guy need to be the one to promote the various aftermarket packages? Could the sales team do that? Nissan's apparently complicated system for doing the finance work makes it necessary to figure out a way to reduce the amount of time the customer spends in the store. If you still want to talk, let me know.

November 04, 2020

Christian and Lisa are the best they really go above and beyond with customer service and with the car buying process. Awesome experience at Nissan. More

by vprodrigues73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Stevens, Rob Stewart, Lisa Joslin
Nov 18, 2020 -

King Windward Nissan responded

Aloha Vprodrigues73! We're so happy we were able to help you out!

November 04, 2020

An absolute pleasure working with Edy Chang. I could not decide on the color for my 2020 Sentra, from white to black, and finally deciding on rosewood. Though the color of the car is just a vanity thing, Ed More

by KIM.SUENAGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edy Chang, Lisa Joslin
Nov 18, 2020 -

King Windward Nissan responded

Aloha Kim, Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 30, 2020

I enjoyed working with Edy Chang. I would definitely work with her again. Hassle free experience. The finance officer Christian needs to work on his people skills. More

by TAMYRAT74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edy Chang, Lisa Joslin
Nov 11, 2020 -

King Windward Nissan responded

Aloha Tamyrat74, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 27, 2020

I received great service from sales staff. Financing was easy too. Just a little bummed that I only got $100 for my trade in. Thank you! More

by patikakes59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Moriki, Joe Della Penna, Lisa Joslin
Nov 11, 2020 -

King Windward Nissan responded

Aloha Patikakes59, thank you for sharing your positive experience! I will pass this on to Joe and Lisa.

October 27, 2020

Very professional staff, courteous, knowledgeable, no wasted time, easy to do business. Excellent post sale follow through. Recommend them highly... Vehicle was clean, features were clearly explaine More

by Windwardcars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Di Lullo, Mark Caliri, Irwin Rodriguez
Nov 11, 2020 -

King Windward Nissan responded

Windwardcars, we are so happy to read such a great review about King Windward Nissan!

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