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King Windward Nissan
Kaneohe, HI
1,544 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,544 Reviews of King Windward Nissan
May 17, 2025
Ive been an Oahu, Hawaii Infiniti owner for the last 15 years and have owned four vehicles. Recently things have changed and we now have to use King Windward Nissan due to the on-island stand alone Infinit years and have owned four vehicles. Recently things have changed and we now have to use King Windward Nissan due to the on-island stand alone Infiniti dealership integrating with King Windward Nissan, due to the company’s financial hardships. I just got back from the first experience taking my Infiniti to King Windward Nissan and feel it’s necessary to convey my experience. My business there included purchasing my vehicle at the end of its lease and having an oil change completed. For starters the contrast between the former Infiniti owner experience and new reality with Nissan was stark. The sales rep that assisted me was pleasant however, had ear gauges. Nothing personal I just found it unprofessional and not inline with a luxury car experience - never saw that at King Infiniti. Apparently when you purchase at the end of a lease, the dealership needs to make a change that affects the registration. The sales rep went to my vehicle to retrieve the registration and also took my safety check document. I checked the paperwork in my vehicle before leaving and noticed it was missing, had to go back into the dealership, track down the sales rep, and ask for my safety check document. He acted like he didn’t know if they needed it or not. I insisted he find it and give it back. He went into the finance guy’s office and asked if they needed it. The finance guy said no and shuffled through a stack of docs looking for it. I got it back but have a couple of issues. How does a sales rep that says he’s been doing this for 13 yrs not know the dealership doesn’t need my safety check for this type of transaction? The other issue is with the finance guy, why did he take it if he knew it wasn’t a document they needed? They were going to let me drive off, and potentially get a ticket from HPD if I was pulled over or involved in an accident and didn't have my safety check documentation. This was completely unacceptable and to a certain degree, felt like a purposeful act meant to negatively impact me. It’s a good thing I checked my paperwork before leaving. On to the service experience. There were several red flags observed. It took 3 hrs for an oil change and to change a sensor on my windshield wiper reservoir - seemed excessive. When I checked my car before leaving, there were oil hand marks and smudges on the door and handle. Additionally, the oil fill cap and surrounding area on top my engine were oily and obviously not wiped off after the service was complete. Furthermore, two of my tire valve stem caps were missing and after I started driving and the tire pressure info loaded on the dash, all of my tires were over inflated by 5-7lbs. My perspective - how can I trust the more technical aspects of the work conducted were performed correctly when basic tasks lacked attention to detail? Lastly, the oil change/service reminder sticker placed on my windshield showed the milage due for my next oil change as 5,000 miles from my current odometer reading. The issue is, the Infiniti recommended oil change interval is 7,500 miles. This is clearly a ploy to get customers to come in 2,500 miles early for an oil change. This comes across as a cheap used car salesman tactic. The best aspect of the experience were the Infiniti service writers. They were great, friendly, well dressed, and attentive. They even helped me track down the sales rep to get my safety check doc back. I understand Nissan/Infiniti are having to make significant changes due to the financial health of the company however, the sum of the errors experienced was not inline with a luxury car owner’s expectations. I am seriously considering terminating my Infiniti allegiance after 15 yrs and weighing my options to switch to a different brand that can offer that experience. I think it’s fair to say I’m not going to get the traditional luxury experience Ive grow accustomed to from Infiniti, at a Nissan dealership, More
by scottebert
Employees Worked With
Christian Stevens
May 11, 2025
This dealership was wonderful:) They did not preasure me and helped bring the price down to what I could afford. I had been to 5 dealers and they were the best!!! Jessica helped and she was so wonderful!:) and helped bring the price down to what I could afford. I had been to 5 dealers and they were the best!!! Jessica helped and she was so wonderful!:) She was sooooo kind and even drove to me to pick up to take me to the dealership since I did not have a car and was taking Uber everywhere. She made the whole process feel easy and very comfortable!!!:) More
by Madisonsplash1
Employees Worked With
Jessica Kondo, Christian DiLullo
May 03, 2025
Our relationship started with Costco Auto; this is the only dealership that would sell us a car through them, which we appreciate as we have no interest in haggling. Jessica was our contact at the dealer only dealership that would sell us a car through them, which we appreciate as we have no interest in haggling. Jessica was our contact at the dealership and she was helpful, prompt and pleasant. More
by Karen
Employees Worked With
Finance person; not sure of name, would give him all stars as well, Lauren Sanborn, Jessica Kondo
April 16, 2025
Jess at King windward Nissan was the best. She was super knowledgeable and helpful making our car buying experience so easy! I would definitely recommend her to anyone. She was super knowledgeable and helpful making our car buying experience so easy! I would definitely recommend her to anyone. More
by Joshnaka687
Employees Worked With
Jessica Kondo
April 16, 2025
No help at first. Thanks, Micah! Willing to work with us. Was able to test drive a couple of cars. I loved the pathfinder. Lots of room. Three rows. Nice ride and easy Thanks, Micah! Willing to work with us. Was able to test drive a couple of cars. I loved the pathfinder. Lots of room. Three rows. Nice ride and easy driving. Payments too high. 2023 Nissan Rogue, an improvement up. Still, as a Kupuna. The push button open/close would’ve been great. The pathfinder is a monster for me. I love it. More
by Rory Lono
Employees Worked With
Micah Mckee, Christian DiLullo
April 01, 2025
Jess was AMAZING throughout the car buying process. She walked me through everything and was transparent. She even washed the large SUV I bought! Jess went above and beyond and my family will return fo She walked me through everything and was transparent. She even washed the large SUV I bought! Jess went above and beyond and my family will return for our next vehicle. Mahalo! More
by N.Koe
Employees Worked With
Jessica Kondo
March 31, 2025
Edy was great. We visited the dealership and she was very knowledgeable throughout the test-drive of a new and used Ariya. We were not ready to commit at the time, We visited the dealership and she was very knowledgeable throughout the test-drive of a new and used Ariya. We were not ready to commit at the time, and Edy was professional and did not pressure us. This was a big relief. We came back a few weeks later and she stayed with us late on a Sunday to allow us one more test drive and to help us complete the purchase. It felt like she really cared about out experience, even after the sale was closed. Christian in finance was very helpful and he answered our many questions with expertise. Overall, a very pleasant experience at this dealership! More
by 808_driver_8
Employees Worked With
Edy Chang, Christian DiLullo
