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King O'Rourke Buick GMC
Smithtown, NY
362 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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362 Reviews of King O'Rourke Buick GMC
July 24, 2023
I have been waiting 2 WEEKS to have my $500 deposit refunded back to me and have been calling every day to check on the status!! At this point, I still have no answer as to if it was put in or not! Thi refunded back to me and have been calling every day to check on the status!! At this point, I still have no answer as to if it was put in or not! This is ridiculous! I would think twice about buying a car here because if you change your mind, good luck trying to get your deposit refunded back to you in a timely manner. VERY unprofessional. Never again. More
by mpalacino
Employees Worked With
Not Available
July 20, 2023
Do yourself a favor and spend your money at another dealership. I had service done under warranty, Dropped off car Dec 4 2022, I was told they don't lone, but have an agreement with Enterprize rentals, dealership. I had service done under warranty, Dropped off car Dec 4 2022, I was told they don't lone, but have an agreement with Enterprize rentals, and that under the warranty it would reimburse the cost. Only after over a month of calls, with my car in their shop and telling me the parts are back ordered, But if I do this other service (over $500) and handing in my receipts from Enterprize (Jan 14th) I would be able to bring the car home and when the part comes in it would be replace. Only after weeks more of calls to find out the part had been in for a while and never called. they did replace the part. But after 6 months, I'm still waiting for the Rental reimbursement. At first it was emails to and from, excuse after excuse. they stopped answering emails and still no reimbursement. This is how they treat a customer with not 1 but 2 Cadillac's . More
by beauyatauro
Employees Worked With
Ron, Tom Costa
June 19, 2023
I went into this dealership (King O'Rourke Cadillac) in April 2023. I was looking to lease a vehicle. After talking with the sales person and sales manager they told me they would put a car into the loaner April 2023. I was looking to lease a vehicle. After talking with the sales person and sales manager they told me they would put a car into the loaner program, but I would have to wait 2 months for it to come out of the program before they could lease it to me. I told them that I was good with that. Well, they called me this past Friday 6/16/23 to tell me the car was ready. I got there today 6/18/23 to do the deal. I test drove the car again, and then the saleswomen and went in the office to work out the deal we had. she said she had to step out for a minute. When she came back in, she asked if I could come into another office with her. When I got in there she introduced me to the sales manager. he proceeded to tell me that they were a very honest dealership and had to disclose that the car I had been waiting over 2 months for had been in an accident and couldn't lease it. I told him, your not being honest you have to disclose that to me. I told him I wasted all that time waiting for this vehicle only to find out it was in an accident. He said the vehicle had been in the body shop for 3 weeks. I said in all the calls I had made to the sales women in that time, couldn't someone have notified me sooner? He had no answer. I then said, "this how this dealership operates? His answer was....I guess so! I would not recommend this dealer to an enemy. More
by MMERC28
Employees Worked With
Rose and Sales manager
May 25, 2023
A great place to buy Cadillac Buick GMC. The management team is very good and the sales people been there for a very long time. Thank you for my new Cadillac. Thank you, Jackie. The management team is very good and the sales people been there for a very long time. Thank you for my new Cadillac. Thank you, Jackie. More
by 12345kid
Employees Worked With
Jackie Endres Laguerre, Tom Costa
April 30, 2023
Absolute worst service dept. Last time the car was in thry charged for service they never completed. This time I had an appointment for warranty service, 5 days later they stil Last time the car was in thry charged for service they never completed. This time I had an appointment for warranty service, 5 days later they still haven't even looked at it. Why make an appointment when they are that backed up just to leave me without a vehicle. More
by alexr
Employees Worked With
Sean and John in service
April 23, 2023
once again king orourke has been my dealership since 1999. i just purchased another vehicle 2023 gmc acadia. thank you joe and tom in sales. 1999. i just purchased another vehicle 2023 gmc acadia. thank you joe and tom in sales. More
by ra0720
Employees Worked With
joe sales man and tom sales manager
March 07, 2023
My wife took her car in for an oil change and Tohave a break inspected, and you see if it needed anything else. They ended up giving her a wheel alignment that she never asked for and never gave her a pri break inspected, and you see if it needed anything else. They ended up giving her a wheel alignment that she never asked for and never gave her a price before completing the work. Then she was told that her rotors needed to be resurfaced and it would cost her 939. That price is highway robbery, it would be a 1/4 of that cost to put brand new rotors on. Beware of this company they pray on women. More
by lilip75
Employees Worked With
Sean Munro
