King O'Rourke Buick GMC

Jackie Endres Laguerre at king o rourke dealer in smithtown was amazing. She made the whole car buying process extremely smooth and easy. She was knowledgeable and addressed all my questions and conc smithtown was amazing. She made the whole car buying process extremely smooth and easy. She was knowledgeable and addressed all my questions and concerns. I couldn’t of been happier to work with jackie on my car buying experience. Jackie was able to get a deal that worked for me. Now i have this beautiful ct5-v and a amazing sales manager to go along with it. If your looking for a new car I would highly recommend going down to king o rourke of smithtown and ask for Jackie. Thank you jackie i love my new car. More

I recently had the pleasure of purchasing a Cadillac XT6, and I cannot speak highly enough about the exceptional service I received from Jackie Laguerre. From the moment we walked into the dealership, they m and I cannot speak highly enough about the exceptional service I received from Jackie Laguerre. From the moment we walked into the dealership, they made us feel welcomed and valued. Their knowledge about the Cadillac XT6 was impressive, answering all our questions with patience and providing insightful recommendations that truly helped us make an informed decision. Jackie's professionalism and dedication to customer satisfaction were evident throughout the entire process. They took the time to understand our needs and preferences, ensuring the vehicle we chose was the perfect match for us. The attention to detail and the genuine care they showed made the buying experience truly enjoyable and stress-free. What stood out the most was their honesty and transparency. They clearly explained all the features, pricing, and financing options, making sure there were no surprises. I would highly recommend them to anyone looking to purchase a vehicle. Their exceptional customer service and expertise have not only earned my trust but have also made me a loyal customer for years to come. Thank you for making this car buying experience one of the best I've ever had! More

Jackie always makes sure her clients get the best treatment, best deal, and the car they want!!! She has done this not only for me by multiple people in my family and we are proud to drive GM. Tha treatment, best deal, and the car they want!!! She has done this not only for me by multiple people in my family and we are proud to drive GM. Thank you Jackie!!!! More

You have a better chance of getting your car fixed right at the parking lot of the Commack motor inn by a stranger. Brought my car in for 2 recalls and an inspection. This genius mechanic inspected the ve at the parking lot of the Commack motor inn by a stranger. Brought my car in for 2 recalls and an inspection. This genius mechanic inspected the vehicle after unplugging the battery for the recalls…..so a 2 year old car failed inspection. I understand honest mistakes but this is the 3rd time we brought our car here and were told it had to be brought back because they either forgot to program something or didn’t have the part they scheduled the service for. I am done with this dealership More

Karan Bahl was very nice. He really went out of his way to get me the best deal & everything I wanted. Had a very good experience. He really went out of his way to get me the best deal & everything I wanted. Had a very good experience. More

We couldn’t be more pleased with the service, friendly, courteous, knowledgeable and professional staff at your location in Smithtown!! Thank you so much to Tommy and his team! You all did a great job and courteous, knowledgeable and professional staff at your location in Smithtown!! Thank you so much to Tommy and his team! You all did a great job and made us feel welcomed, understood and appreciated. It means a lot. More

I love my new car. I went to King O’Rourke Buick GMC.Cadillac I dealt with Tommy Costa, the manager. I was referred to him from my father. What a Great experience. I l I went to King O’Rourke Buick GMC.Cadillac I dealt with Tommy Costa, the manager. I was referred to him from my father. What a Great experience. I love my new Buick Envista. A Seamless experience .anyone looking for a new car. Be sure to go see Tommy at King O’Rourke you will be very happy . Thanks again Tommy More

DO NOT BRING YOUR CAR HERE FOR SERVICE! !!! I have brought my 2021 Escalade there 5 times for the same issue (service safety restraint) and every time I get it back the light comes back on. !!! I have brought my 2021 Escalade there 5 times for the same issue (service safety restraint) and every time I get it back the light comes back on. This is a safety issue that is VERY concerning and they can't even figure it out. Every time I call back they try to schedule me a month out for an issue that they do not even know how to fix. To add fuel to the fire the last time I brought my car in for service they told me they would have a loaner for me. When I got there they didn't have a loaner, I had to wait around for over an hour and get a rental from enterprise. I was told they would pay for the rental, that never happened. I had to pay for the rental and was told I would be refunded in a few days, after speaking with the service advisor 2 days ago he informed me that it will now take 60 days to get reimbursed. ZERO STARS! More

Brought my 2013 Escalade in to have a new motor mount installed, a 3 hour job. When calling next day to pick it up, it turned out that as they were doing motor mount, they accidentally put a hole into th installed, a 3 hour job. When calling next day to pick it up, it turned out that as they were doing motor mount, they accidentally put a hole into the oil pan. That now needed a replacement. No loaner vehicle was offered. Picked up car in two more days and they tried to charge me for new oil pan and oil, which they did rescind. They were also supposed to wash my vehicle while it was there and it was never done. End result, three days without a vehicle for a three hour job. Also, when I got home, found mud flap on front right of vehicle where work was performed half off,but I fixed that myself. I won’t be running back to this dealer anytime soon. More

I AM NOT HERE TO GIVE THE DEALER A BAD REVIEW BUT ITS BEEN 8 MONTHS SINCE I AM TRYING TO GET A RENTAL REIMBURSEMENT HOPEFULLY ONE THE SUPERVISOR WILL SEE THIS AND HELP ME WITH MY SITUATION BACK IN SEPTEM BEEN 8 MONTHS SINCE I AM TRYING TO GET A RENTAL REIMBURSEMENT HOPEFULLY ONE THE SUPERVISOR WILL SEE THIS AND HELP ME WITH MY SITUATION BACK IN SEPTEMBER 2022 I TOOK MY TRUCK CADILLAC XT6 TO GET FIX AND DEALERSHIP KEEP THE TRUCK FOR ABOUT 5 MONTHS.THEY GAVE A RENTAL CAR FOR FOR 5 MONTHS ENTERPRISE CHARGE MY CREDIT CARD FOR OVER 10000 DOLLARS .GM DENIED THE CLAIM TWICE THEY SAYING THE DEALERSHIP DID NOT GIVE THEM ENOUGH PROOF OR DID NOT GIVE THEN THE PROPER PAPERWORK.I TRY TO CALL THE DEALERSHIP EVERYONE REFUSES TO HELP ME SOLVE THE PROBLEM. PLEASE BE ADVISE THE SERVICE MANAGER IS WELL AWARE OF MY SITUATION CARLY,AND DAWN.AND TODAY I SPOKE TO RYAN HE IMFORM ME THAT THE DEALER WILL NOT PAY THE BILL.PLEASE I NEED TO KNOW IS IT MY FAULT THE DEALER DID NOT GIVE GM THE PROPER DOCUMENT AS A CUSTOMER YOU GUYS SHOULD STEP UP AND TAKE RESPONSIBILITY TO PAY THE I AM MAKING PAYMENTS ON THAT CREDIT CARD WITH INTEREST. ANY OTHER CUSTOMER CAN ADVISE ME WHAT TO DO TO GET THIS SITUATION RESOLVED More