Kia of Stockton

I would love to start by thanking Esmeralda from Stockton Kia for her help & putting effort to make sure we felt welcomed understood every step of the way what was happening. She answered every question we h Kia for her help & putting effort to make sure we felt welcomed understood every step of the way what was happening. She answered every question we had was very nice & professional. She made sure we felt welcomed & made our experience of buying a car easy and smooth. She really rocks !!!! Thank YOU ESMERALDA for your services today 😻😻😻 More

New owner Mike was totally condescending and rude to us. You’d think a new owner would try and make a better impression to the Stockton community? I was trying to buy a new Kia, and he treated us like we sh You’d think a new owner would try and make a better impression to the Stockton community? I was trying to buy a new Kia, and he treated us like we should be grateful that he would even sell us a car. I wouldn’t buy a car from this dealership if it was the last car dealer on earth. More

My wife went to Kia of Stockton to get her oil changed. They followed up with her and she gave them the opportunity to earn her business and they did. The Salesman was good. He was newer to the business They followed up with her and she gave them the opportunity to earn her business and they did. The Salesman was good. He was newer to the business but he tried his best to answer all her questions. The issues started with the FINANCE MANAGER, ARMANDO and his UNETHICAL PRACTICES. My wife qualified for a 0% interest rate on her loan. But Armando told her that in order to qualify for the 0% interest rate she'd have to also purchase gap insurance, an extended warranty, and the oil service plan. If she did not get those "Extras" then she would have a lot higher interest rate. He said those services came with 0%. (That added an additional $3,000 to the loan.) Not understanding how these things work, she took the 0% and purchased the car. When I took a look at the docs and called a few friends in the car business, they informed me that the loan had NOTHING to do with those "extra services", but the FINANCE MANGER made money on selling these services. My wife then called Kia finance and was told the same thing. My wife and I tried calling ARMANDO numerous times and he was always out of the office or on vacation. He NEVER CALLED BACK. Finally, after numerous calls to Kia Finance, Kia of Stockton, and the extended warranty company we went down to Kia of Stockton. My wife had to sign cancellation paperwork which is understandable. The dealership REFUSED to give my wife a copy of the papers that she signed. He said it was a company policy. Luckily my wife was able to take a picture of the docs. Even though the warranty company sent the check to Kia of Stockton in October it still took 7 months for the money to get sent from Kia of Stockton to Kia Financial after the paperwork was signed(more than likely because he was paid for the deal and the money was going to be taken back). Basically this man LIED to my wife and used extremely unethical tactics to make sure he got paid because there is not much money to be made on a 0% loan, so the Finance Manager tries to include the extras. This man represents Kia of Stockton so I'm sure this isn't the first time Armando has done this, or the last time. It was in his power to do thing legitimately and our business would of went back to him. But instead we drove over an hour to Kia of Vacaville to purchase another Kia for my daughter. They were much more forthcoming with information. They actually and morals and ethics.(they actually told us that those services weren't needed to obtain another 0% loan). BEWARE OF THIS DEALERSHIP and really educate yourself or they might try to get you too. They give themselves, dealerships, and Stockton a bad name. The reason why we waited so long to write the review is because we've been waiting this long for the check to be applied to the loan. BEWARE check the Better Business Bureau. Their grade is F https://www.bbb.org/us/ca/stockton/profile/new-car-dealers/kia-of-stockton-1156-90035851 More

Leased a Car there 2 years ago .... Time to return called ahead of time and was told to come in. We get there and see the salesman and I assume his boss and they inform us the lease return person is off and ahead of time and was told to come in. We get there and see the salesman and I assume his boss and they inform us the lease return person is off and we will have to return later. We took two cars twenty miles to return my lease to where we bought it to be told the guy on the phone made a mistake. This place might be great at selling leases but very unprofessional on the return phase of the deal. The guy in charge suggested we return it to Manteca a dealer I did not buy it from. .... maybe I will and buy my next car there. More

Best car buying experience! I worked with Lary Pamplin at Stockton Kia in buying a used Niro Plug-In. He was extremely knowledgeable and provided great customer service. He coord I worked with Lary Pamplin at Stockton Kia in buying a used Niro Plug-In. He was extremely knowledgeable and provided great customer service. He coordinated with the other staff on the trade-in, detailing the car I was buying, and purchase paperwork. They also provided great service. . More

Always a great experience! I have visited this location for service 3 times since moving to California. All of the service personnel are always helpful, never pushy, and never t I have visited this location for service 3 times since moving to California. All of the service personnel are always helpful, never pushy, and never talk down to me as a woman. More

Manager tells you one thing, then you get another STAY AWAY Went in to this dealership looking to trade in my truck for a car, the manager Ray came out and spoke with us and told us he would give me a fairly de Went in to this dealership looking to trade in my truck for a car, the manager Ray came out and spoke with us and told us he would give me a fairly decent offer for my trade in. I was aware there would be some negative equity in my truck before I even arrived at the dealership. I was asked to give them a little time after their first offer of 43k for my truck, less than 12 hours later I get a call from my sales rep that they are now offering 37K for my truck, thats right 6k less than yesterday. When I asked to speak with Ray it was very clear he wouldnt take my call and had Jim call me back to tell me he has a couple customers but they are sorry they cannot make a deal. I will never recommend this place to anyone and will never do business with them. If i could give a negative rating I would. More

RUN AWAY! Jim was very nice and pleasant to work with but the sales manager didn't even bother to come out to introduce himself to my wife and I. The sales mana Jim was very nice and pleasant to work with but the sales manager didn't even bother to come out to introduce himself to my wife and I. The sales manager was hurling insults at our sales guy because I was negotiating. He got extra mad when I told Him that we didn't want an extended warranty. After I asked for the extended warranty to be removed, the sales manager tried to sneak a "Full Kia Warranty" in the deal hoping I wouldn't notice. I use to work in the car industry and this sales manager is by far the worst I have experienced. Bad ethics, bad customer service from management and a greedy place. Please run from this place before they sucker you into a bad deal. More

WORST DEALERAHIP EVER This is by far one of the worst dealerships in the northern california area.Nelson my sales man was a joke they ripped me off told me i was getting a This is by far one of the worst dealerships in the northern california area.Nelson my sales man was a joke they ripped me off told me i was getting a truecar price and doctored it up to make it sound like such a great deal when really all they did was jack the price right back up to where it was my salesman offered outside of the deal to pay for tent on my windows and when the day came to do the windows he was no where to be found, so i call the dealership and get the GM his name is MAX he was just as bad as his employees rude, unprofessional, and Threatening. After all the back and for finally max offered to pay for my windows after having the car 4 weeks almost. they make me a appt. Where the guy would come to my work and do the tint for me but when i call kia to get his number they didnt not answer the company phone and when they did would leave me on hold for so long i would have to hang up and call back this place is a joke dont buy a car from them they are all nice at first but once you buy the car they basicly blow you off they are all in it for the money and could careless about returning customers. FYI MAX AND NELSON CUSTOMERS COME FIRST AND WITHOUT CUSTOMER YOU WOULD NOT BE IN BUSINESS START TREATING YOUR CUSTOMERS WITH RESPECT AND KNOW THAT OUR TIME IS IMPORTANT. I will not be returning. More

Service center RUDE I received several emails throughout my 2 year loan stating my kia was due for an oil change...I've never taken it in because my husband worked for an I received several emails throughout my 2 year loan stating my kia was due for an oil change...I've never taken it in because my husband worked for an oilstop in lodi, and he always did it (but he doesnt work there anymore, so I thought I'd give kia the chance). The email also stated, verbatim "dont forget you are a lifetime oil member"...meaning I should get free oil changes for life, right? WRONG. apparently, according to Ron, a very rude "service advisor" there, "oh, they send that email out to everyone"...so, check your loan paperwork to see if you are actually a lifetime oil member, before trusting what the company itself tells you in an email...I guess Ron didn't want me complaining, because he gave me my tire rotation free, and only had to pay for an oil change (even though I went in there thinking it would be free)....at least I got a deal. That's the only good thing I could say I experienced through Ron. So. On to the customer service aspect of it...I've never been to the service center before. This is my first time. I dont know where to park, what to do. So I park under the service center sign. I'm met with Ron, who has his hand out, I'm thinking to greet me. So, I say "hi. I have a 1 o'clock appt for an oil change"...he says "keys"....oh, so that's why your hands out. Not to greet me, to take my keys. He gets in the car, does what he has to do while I wait wondering if I'm supposed to wait outside with him or go inside. I decide to wait outside. And luckily he starts walking back inside so I follow him. He fills out some paperwork and then just points to where I'm supposed to sign. I sign, and he tells me theres refreshments to the left and leaves. An hour and 40 minutes later, my oil change and tire rotation is finally done (with an appt, I think that's crazy it took that long, although ron did tell me there was a recall and it shouldn't add much time) what the recall was? I have no idea, he never told me!...that's when all the "lifetime oil member" stuff I mentioned earlier came up. They rely on snacks and beverages to make up for their poor customer service. I felt like I was in a walmart where every employee hated their job and dealing with people. I never, ever write reviews and I apologize for the long one, but this experience prompted me to write this one. I will never return (even if I did get lifetime oil changes). I'll stick to Oilstop, I'd rather pay a bit more for friendliness and feel like im being treated with respect...and when I'm ready to upgrade my kia, maybe I'll go somewhere for a new car since I know how bad their service dept is. More