Kia of Stockton

Went today for a recall service after I called and they told me they could take care of it today. Made appointment and guess what. Went all the way over there just so they could tell me they needed to orde told me they could take care of it today. Made appointment and guess what. Went all the way over there just so they could tell me they needed to order the part. I was/am very upset because I canceled a prior commitment to get this done. LACK OF COMUNICATION FOR THIS DEALER. THIS IS WHY I NEVER DO MY REGULAR SERVICE THERE. NOT THE FIRST TIME THIS HAS HAPPENED !!! More

I had a text message stating what my repair cost was. When I picked up my car, the bill was $250 more. I asked what could be done. That amount put me over my credit limit. The service manager said he cou When I picked up my car, the bill was $250 more. I asked what could be done. That amount put me over my credit limit. The service manager said he could drop $50. It was still over my credit limit. I said okay, see if my card would cover it. The cashier ran the full amount and when I asked about the $50 reduction I couldn’t get it because the card paid it. For $50, KIA of Stockton lost a future customer. I will use them for my lifetime oil changes, but I will go somewhere else to purchase my next car. More

We are extremely pleased with the service we received from Audrey Haynes and the entire service department. Audrey went above and beyond to meet our needs and exceed our expectations. We highly recommend from Audrey Haynes and the entire service department. Audrey went above and beyond to meet our needs and exceed our expectations. We highly recommend Kia if Stockton. More

I was assisted by Paul Siggia. He was helpful from the first time he answered the phone. He spent a lot of time explaining the vehicle we were interested in. He listened well fo He was helpful from the first time he answered the phone. He spent a lot of time explaining the vehicle we were interested in. He listened well for our needs and we were placed in the car we decided to purchase with the information he provided. He got us out quickly and we did not feel pressured in our decisions. More

Audrey was very nice and very good at her job. The only minor issue was the cover of a small electronic panel was left on the driver side floor. It could have been a hazard if it had slipped under The only minor issue was the cover of a small electronic panel was left on the driver side floor. It could have been a hazard if it had slipped under the gas or break pedals. I found it and Audrey put it back. More

They were fast and very polite. Very professional as they communicated my options. I will come back for my next vehicle. Very professional as they communicated my options. I will come back for my next vehicle. More

Great customer service, associates were friendly- not pushy at all. I was also really surprised at how unbelievably quick we got in and out of there for buying 2 cars! pushy at all. I was also really surprised at how unbelievably quick we got in and out of there for buying 2 cars! More

Everyone was very polite and knowledgeable. John worked very hard to get the deal done. He was very patient and polite throughout the process. John worked very hard to get the deal done. He was very patient and polite throughout the process. More

Good service especially for the emergency and honestly thanks Kia four your attitude and attention thanks Kia four your attitude and attention More