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Kia of Port Charlotte

Port Charlotte, FL

Overview
Employees
Reviews
Vehicles
4.6
4,295 Reviews
Kia of Port Charlotte prides itself on developing a company culture of creative thinkers, dedicated to re-imagining the auto shopping and service experience and providing staff and customers an environment supporting not only our successes but also that of our community. We strive for excellence with every customer interaction, revel in our successes and learn from our failures. Every employee at Kia of Port Charlotte is highly committed to our Mission and takes pride in facilitating a consistent positive experience.
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202 Tamiami Trail

Port Charlotte, FL

33953

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Showing 4,295 reviews

February 03, 2022

Great customer service love Rachel. She is awesome and very attentive to my needs. Highly recommend More

by AVJ350L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2022 -

Kia of Port Charlotte responded

Thank you for recommending our service department!

February 03, 2022

I was happy about the wait but everyone was super nice and Friendly explained everything to me More

by TOMISHAE4011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Scanlon
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Feb 04, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with Jacob and the rest of our Service Department!

February 02, 2022

Extremely great experience and our sales person was Patrick Early He answered all questions. Dealership is great. I will recommend my friends and family when they are looking for a new vehicle. More

by copsjammin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Early
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Feb 03, 2022 -

Kia of Port Charlotte responded

Thank you for your five star review and positive comments about your experience with Patrick!

February 02, 2022

The wait for your car is too long. I was there three hours, contacted twice. More

by BERNADEANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Young girl who greeted me when I pulled into service area., Jacob Scanlon
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Feb 03, 2022 -

Kia of Port Charlotte responded

Thank you for your feedback about your wait time and communication. Your review has been passed on to our Service Manager so we can make improvements where possible.

Feb 03, 2022 -

BERNADEANE responded

I have more to write. First of all, I will not be returning to your dealership. I had a 7:30am appointment. I was there at 7:20am. I was let in at 7:25, but my car sat at the door until 7:50am. I sat almost 3 hours with only 1 contact with Jacob and another contact with a young girl. Around 8:30 the young girl came and wanted permission to run a diagnostic test. I told her to check on my extended warranty. At 9:10 Jacob came and told me about my filters and door button; the oil change was done. Almost 2 hours and the oil change is the only thing they had completed. I told Jacob how long I was there and he said we will get it done and get me out of here. At 10am I looked out the door my car was there so I expected any minute Jacob would come and get me. No, he did not. At 10:15 I went to find him I wanted to go home. He knew how long I had been there why make me wait longer. I left your dealership around 10:30am. Never again. My original phone call to set up the appointment I was told I would be first appointment and everyone would be fresh, alert and I would get out sooner; that did not happen. Also Jacob was not in when I arrived so I could ask him questions or go over any instructions I had. I never saw him until 9:10am. I am truly sorry I had to write this, but I was really mad and upset. Thank you. Bernadeane Thompson

February 02, 2022

Tim L. Was very professional and was able to provide us with the differences and aspects of each Vehicle and model we were Interested in both on the lot and potentially available in the near future. More

by TIMCES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Lawhorn
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Feb 02, 2022 -

Kia of Port Charlotte responded

We appreciate you sharing your positive experience with us!

February 02, 2022

They answer all my questions and are pleasant and on time haven’t had any problems More

by JJBRUE10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Matta
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Feb 03, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with our Service Department!

February 02, 2022

They’re always take good care of me and my car. I will continue using them for my service. More

by brendah544
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2022 -

Kia of Port Charlotte responded

We appreciate you sharing your positive experience with our Service Department

February 02, 2022

Great service, fantastic service writers. I have purchased several vehicle from their dealer an plan to buy more in the future. I only service with kia of port charlotte. More

by MUSKEVITSCH.SHAUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Scanlon
Report | Print
Feb 02, 2022 -

Kia of Port Charlotte responded

Thank you for your five star review and positive comments regarding our team!

February 02, 2022

Rachel was great pleasure to deal with and service was on point feel my car is in good hands More

by STEVENS_CORRINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teddy Castelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Goal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2022 -

Kia of Port Charlotte responded

Thank you for sharing your positive experience with our team!

February 02, 2022

Quick and no hassle, Steven is always on top of things and communicates clearly. Electronic scheduling system works well More

by THEPONZ13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Reinhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2022 -

Kia of Port Charlotte responded

We appreciate you sharing your positive experience with us!

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