Kia of Cleveland

STAY AWAY This dealership is full of lies. Their Radio Ads by the owner are completely FALSE!!! We bought a car from them over a year ago, with the belief that if we drove it for a year, tha Their Radio Ads by the owner are completely FALSE!!! We bought a car from them over a year ago, with the belief that if we drove it for a year, that we could come back and trade for something better. We went back after a years time, and they said ohh we're sorry, theres nothing we can do for you; due to negative equity in your car, but your car is in high demand. This dealership should be SUED for FALSE ADVERTISING!!! They may have nice staff there, but it is to pull you into the lie. They say we will give you thousands more for your trade, and stiff like upside down on your loan, don't worry well take care of that for you. Well, nothing more than LIES LIES LIES. Go to CLEVELAND FORD! They are better, and are honest with you, and they do not use mis-leading commercials. A guy a Cleveland Ford told me once recently, that the whole buy now drive for a year and come back and trade, is nothing more than a scam to get you to buy something that you really do not want. He said that there are other dealers that do this as well, but again if you hear buy this now and come back in a year to trade RUN AWAY!!! They even use Religion to try to make you more comfortable with your xx Purchase there. The place is a total SCAM. Yes, I am a Christian, but Jesus has nothing to do with buying a car. More

They lied on their radio add! Nothing in it is true! Your price, your trade your credit will not be a problem plus we will give you 6000 ove blue book. 1 it's their price not your Nothing in it is true! Your price, your trade your credit will not be a problem plus we will give you 6000 ove blue book. 1 it's their price not yours. 2 your trade will be undervalued and it will not be blue book! 3 your credit will absolutely be a problem. Not sure how they can put this on the radio when it's all false. Don't think the salesman Bryan even tried. Bought a few kias in the last few years! This was the worst experience ever zero communication during the process unless I initiated it. Please don't fall for this add on the radio it's a waste of time. Then again maybe a different salesman would have made a difference. Update! Just got approved at Hyundai. Bye kia More

So thankful for everyone at Kia of Cleveland! This past week Harold helped me get into a new vehicle that suited all of my needs and I couldn’t be more thankful! If you or anyone you know is look This past week Harold helped me get into a new vehicle that suited all of my needs and I couldn’t be more thankful! If you or anyone you know is looking for a new or used vehicle go there and ask for Harold Smith!! More

Really worked hard to find us a vehicle that was right for us everything went well from financial to the service for us everything went well from financial to the service More

Andy Cubberley and Harold Smith were the best in meeting my needs on purchasing my car. It was one the best experiences I had in such a large buy. They are awesome and I'm so thankful God used them to help my needs on purchasing my car. It was one the best experiences I had in such a large buy. They are awesome and I'm so thankful God used them to help me. Thank you, Andy and Harold. 😊🥰 More

we had a great experience at kia of cleveland our sales man Kenton Baggett was great to deal with and very helpful with us buying a new car would go there again man Kenton Baggett was great to deal with and very helpful with us buying a new car would go there again More

We are really pleased with Kia of Cleveland and their sales team/finance team. Our salesman Kolby Duckett was top notch. He is very professional and knowledgeable of all the vehicles on the lot. Car Buyi sales team/finance team. Our salesman Kolby Duckett was top notch. He is very professional and knowledgeable of all the vehicles on the lot. Car Buying is exhausting but working with Kolby felt like working with a friend. He worked really hard on our behalf with finance as well. We are also thankful for the finance team for working hard on our behalf so we could drive away in a vehicle that fits our growing family and doesn’t sting too badly when the payment comes due. If you aren’t sure who to use, Kolby is 100% your guy. More

Extraordinary customer service from initial contact to purchase of vehicle. Money mgrs Majdi Awad and Brandon Morgan, who takes service to a whole new level. Sales mgrs Brandon Atkins and Kenton Bagger. purchase of vehicle. Money mgrs Majdi Awad and Brandon Morgan, who takes service to a whole new level. Sales mgrs Brandon Atkins and Kenton Bagger. Sales team making sure we were cared for as we looked (didn't get all names), Glenn stopping to help with specific directions and last but not least our great sales person Kolby Duckett...I expect good customer service but this group, to a person, make you feel like everyone is focused on your vehicle needs, all the way through. Great experience! More

Kia of Cleveland helped my wife and myself buy 2 New Kia's in one day. Kolby "Duck" Duckett was our sales rep. We never felt any pressure to buy or settle for less car than we wanted. The finance team a Kia's in one day. Kolby "Duck" Duckett was our sales rep. We never felt any pressure to buy or settle for less car than we wanted. The finance team and General Manager worked with us on financing until we created a deal that fit. They listened to our needs and adapted accordingly. We drove home with a 2021 Seltos S in Mars Orange and a 2021 Soul S in Gravity Gray. Very happy with both cars. Thanks Duck, MajD and General Manager for making us feel valued and worth taking time to deal. Not an old school dealership but one that operates on old school principals. Make the customer feel welcome, valued, important, work the deal the customer can afford and go home satisfied with the car they bought . We highly recommend this dealership. More

Such a good experience. Kolby really took the time to help with my options! 10 outta 10 recommend help with my options! 10 outta 10 recommend More