Kia of Auburn

Shady Business I would encourage everyone to avoid a purchase at this KIA location! They demonstrated the most appalling deceptive practice I have encountered in an I would encourage everyone to avoid a purchase at this KIA location! They demonstrated the most appalling deceptive practice I have encountered in any car search I have ever done! I noticed a blue Kia Plus model on their website. Marshell reached out to me, having seen some tracking data that showed I was interested in this model. I used it as a chance to ask some questions I was confused because the "List Price" was way above the MSRP for this Year and Model Trim. I was concerned they had purposely listed any car that they have way above the MSRP rate, then fabricated the "Dealer savings" that way. Their dealer savings was over $3800 but I could not see how that was possible since the MSRP was much much lower. Marshell would never tell me the MSRP for the car I was interested in (A KIA Soul +). When Marshell realized I knew it was above MSRP by a good margin, it was stated that was because of add ons and extras, although the website did not indicate it was anything but a standard 2019 Kia Plus model. I kept asking what add ons were included or how had it been customized. Marshell got a tad hostile at that point. Then Marshell said was sick and could not tell me that day. Marshell also said the sales managers did not want to deal with people who had questions as they had customers on the lot they dealt with. Marshell said he would be told the next day. The next day came and Marshell's exact words via text regarding the upgrades/customization were:"It's got the upgraded signature Soul offset sport rims, and it's got cargo cover and Carribean Blue exterior!" Yes folks! Color is NOW a customization and/or add-on. I asked for a picture of these sports rims that were the "reason" the price was higher. Marshell sent me a picture. I will attach if I am allowed. It literally was the tires of the Kia Soul BASE model, which are CHEAPER TIRES. So they are trying to sell me a 2019 Kia PLUS model, put BASE tires on them and SELL THEM for MORE money than it would cost for the standard Plus model tires????? When I called Marshell out on the fact that the tires that I was being shown were for a lower level trim and Marshell stated this was an upgraded package?? Marshell ignored me after I brought that up. There was literally NO RESPONSE ANYMORE. What should be as concerning is the fact that they are pricing cars WAY above MSRP and showing "Savings" when they "discount" it. I am concerned they are not actually selling cars at this elevated price and are just using it to show huge savings. I think they are required to show a price that they consistently sell the Make and Model at before it can be used at the benchmark for savings. If they are doing that, I find it extremely odd they are able to sell way above MSRP. Perhaps they are. They are also not supposed to be selling you a higher price model with trim level that is actually lower than what is being advertised. As you can see with the picture, these are lower trim level. I guess because I am young, they felt I would be stupid enough to just not ask questions, require them to be transparent or even care that their employees are now selling "Caribbean Blue" as extra. PLEASE BEWARE OF THIS DEALERSHIP. More

Great service This was the first dealership I started looking for a new vehicle. From start to finish the process was smooth and effortless. Taylor was very helpful This was the first dealership I started looking for a new vehicle. From start to finish the process was smooth and effortless. Taylor was very helpful with finding something in my price range and gave us a reasonable offer for our trade in. All together I would say this will be where we do business again. More

Greatest car buying experience ever This was an effortless experience on my.part. friendly professional staff. Taylor was very busy that day but I was still in and out in a new car in no This was an effortless experience on my.part. friendly professional staff. Taylor was very busy that day but I was still in and out in a new car in no time. More

Great team effort! I took awhile to buy my new Stinger from its rollout to last week and worked with several team members including the GM and final sales manager Taylor I took awhile to buy my new Stinger from its rollout to last week and worked with several team members including the GM and final sales manager Taylor. They were patient as I took my time to decide between two engine choices coming back to drive both cars and then waiting on me to sell my boat and motorcycle so I could get the car. More

Good 2019 Forte lease I was looking to lease a vehicle that I would like and may eventually buy. I went to KIA because of the long warranty. The redesigned 2019 Kia forte w I was looking to lease a vehicle that I would like and may eventually buy. I went to KIA because of the long warranty. The redesigned 2019 Kia forte was what I wanted and it was what I got. I was initially disappointed that the price I calculated online was not what I got when I went to their office. However, Taylor Rowell worked with me to eventually get the exact car (model, color, trim) I wanted at a reasonable price that I was comfortable with. Taylor was very respectful and helpful through out the process. I would recommend this dealership to anyone (just don't use the online calculator - go in and talk to someone). More

Wonderful experience with Kia of Auburn Taylor Rowell did above and beyond to help me find my dream car! I am beyond happy with my experience and I would recommend Taylor to anyone! Taylor Rowell did above and beyond to help me find my dream car! I am beyond happy with my experience and I would recommend Taylor to anyone! More

Purchase We had a ggood service at Kia today . I would recommend them to go and buy there next vehicle from them . Had good service from everyone We had a ggood service at Kia today . I would recommend them to go and buy there next vehicle from them . Had good service from everyone More

Salesperson was the drawing card My salesperson, James White, was the only reason I came back to KIA Auburn. He supported my decisions about finding the right vehicle for me and help My salesperson, James White, was the only reason I came back to KIA Auburn. He supported my decisions about finding the right vehicle for me and helped make the deal happen. I would recommend James to anyone who happens to find KIA of Auburn. More

2017 GMC Savana 2500 van We were in and out of the dealership within an hour with our new vehicle, just like they promised. We did not feel pressured by the finance manager to We were in and out of the dealership within an hour with our new vehicle, just like they promised. We did not feel pressured by the finance manager to buy extra warranties or gap insurance. Taylor was very friendly and professional. He did exactly what he said he would do. We are very happy with our experience buying our new van! More

Had our Kia 45,000 mile service, Kathy Starnes is always nice to us and our car is always serviced in such a timely manner. Always make sure we have a snack Kathy Starnes is always nice to us and our car is always serviced in such a timely manner. Always make sure we have a snack More