Kia Carland
Roswell, GA
61 Reviews of Kia Carland
Worst Experience Ever! I have never been treated so rudely in my life. I am on my 6th Kia vehicle and looking to trade up for a 7th. Being my local dealer, I figured I wou I have never been treated so rudely in my life. I am on my 6th Kia vehicle and looking to trade up for a 7th. Being my local dealer, I figured I would give Kia Carland a chance. That was a MISTAKE! They lied to me, told me a price and then when I got there the price was $2000 more!!! When I asked why, they came with some xx about adding it to every car! STAY AWAY from this place. They will tell you one thing over the phone and lie to you. When you get there the truth will come out. You will not get the car for the price they quoted you online. This place is a scam. More
Bait and switch I have to give the a fair because the sales guy, Jerome P. worked very hard to get us the best deal. It was agreed to in writing and orally at least I have to give the a fair because the sales guy, Jerome P. worked very hard to get us the best deal. It was agreed to in writing and orally at least a dozen time. Upon delivery, they added another $400 to the lease. I repeated and the sales guy agreed on the number of payments and amount repeated me, then bam, we need another $400. All fees, taxes, etc, were supposed to be in the monthly number. Then they blame it on the lease stock (agreement) they are all required to use. It doesn't pay to be nice. I bought a highlander from the in 2012, using a broker. I didn't trust them 4 years ago, and I don't trust them now. Two cars, and two bad experiences. Again, can't speak highly enough about Jerome P. More
Professional -Thorough -Customer Oriented - Well-Informed Long time customer and have always had a very pleasant experience when I go back for service. My Optima is the most reliable, comfortable, well de Long time customer and have always had a very pleasant experience when I go back for service. My Optima is the most reliable, comfortable, well designed car I have had in the past 40 years-(20 new cars from corporate every 2 yrs... KIA by far the best out of Chevrolet- Ford -Mazda or even Toyota. The ride is luxurious smooth and noiseless..... inside and out The Highway mileage is very good at 32..city about 25....... The value is that of a 50,000 car for less than 1/2 the price. = That is what Kia has done more for your money............................ Why so loyal? Friendly fantastic immediate service and a great management team........... Bottom line MY OPTIMA! Always will be loyal === As long as they maintain their professional approach. Brian M in Alpharetta More
Great Dealership I went into Kia Carland wanting to trade my Fiat 500 for a larger car. I was interested in Kia due to their recent awesome reviews about their reliabi I went into Kia Carland wanting to trade my Fiat 500 for a larger car. I was interested in Kia due to their recent awesome reviews about their reliability and quality. I wanted a Kia Forte 5 with the premium package. I compared the Kia to other 5 door hatches such as Lexus, Audi and Mazda. The Forte 5 was by far the best value and quality. KIa Carland was offering an unlimited warranty on their cars, which is fantastic. Damon Marbut was my salesman and we test drove the only Forte 5 they had on the lot. Unfortunately it was a base model, but the drive was very smooth and the car is definitely fast for a 5 door hatch. Kia Carland looked through other dealership inventory and were only able to find two Forte 5s with all the options that I wanted. Fortunately they worked their hardest and were able to acquire the car I really wanted from a Kia dealership in Duluth. The car was delivered, inspected and cleaned the very next morning. They also decreased almost $4K off the price tag (awesome 4th of July deals) and gave me a great interest rate through Kia finance. I would definitely recommend this dealership to a friend. More
Scam artists. Finance department mis-represents extended warranties then upon cancellation drag their feet on refunds when you cancel claiming 'not sure where the p Finance department mis-represents extended warranties then upon cancellation drag their feet on refunds when you cancel claiming 'not sure where the paperwork went'. Additionally they ask for paperwork above and beyond what the warranty company requires to cancel. Total scam artists.....avoid, avoid, avoid! More
GREAT EXPERIENCE WITH A VERY PROFESSIONAL STAFF. We were involved in an accident that totaled our 2013 Kia Soul. We loved it so much we wanted another one. After spending almost 2 hours at another We were involved in an accident that totaled our 2013 Kia Soul. We loved it so much we wanted another one. After spending almost 2 hours at another Kia dealership in Kennesaw that was ran by a bunch of clowns that thought we were idiots, we decided to try Kia Carland in Roswell. WOW! What a pleasant experience. David, Clarida, the manager and Greg Detscher could not have been any nicer. They worked with my wife while she switched cars and equipment and then got us better financing that I had thru USAA and made sure that we got all the rebates, including a rebate for being a Veteran that the other dealerships "Failed to mention" to us. When my wife likes you, it means that you have gone above and beyond to satisfy her. We have found us a new home for car buying. They were excellent and I cannot even began to tell you how comfortable they made both of us feel and every promise that they made to us was kept and them some. Try them out, you will be glad you did! More
Great Team! No one enjoys the car buying process ! However, the team at Kia Carland made the process easier and faster!! With my unique situation, Andrew Sheppe No one enjoys the car buying process ! However, the team at Kia Carland made the process easier and faster!! With my unique situation, Andrew Shepperd (Sales Manager) and Anthony (Finance) made a deal and went above and beyond to insure that I left in the car I WANTED in the price range I WANTED! Other dealers were not able to make that happen or were trying to put me in a car that did not fit me or my needs. I am so glad that I did not continue working the deal with another dealer and went to Kia Carland instead! 200% Happy with my new Kia! More
IF YOU CAME FOR A CAR , TRUST ME YOU WILL LEAVE WITH A CAR ! I had an awesome experience with Kia Carland , Jeff held my hand throughout the process with my mom and I and his manager Anrdrew worked with him on t I had an awesome experience with Kia Carland , Jeff held my hand throughout the process with my mom and I and his manager Anrdrew worked with him on the deal that was perfect for and I was able to drive off with my brand new cruze !!!!!!! Kia carland is the BEST ! More
DISHONEST PUSHY OBNOXIOUS i AM OVER 50 YEARS OLD AND HAVE PURCHASED MANY CARS IN MY LIFETIME. i HAVE NEVER BEEN TREATED WITH THE DISRESPECT THAT KIA CARLAND IN ROSWELL TREATED i AM OVER 50 YEARS OLD AND HAVE PURCHASED MANY CARS IN MY LIFETIME. i HAVE NEVER BEEN TREATED WITH THE DISRESPECT THAT KIA CARLAND IN ROSWELL TREATED ME AND MY WIFE. IN FAIRNESS THE PRICE THEY GAVE US FOR A NEW 2016 SORRENTO WAS GOOD. HOWEVER THEIR BUSINESS PRACTICES ARE DISHONEST. IT TOOK THEM OVER 1 MONTH TO GET FINANCING ON THE VEHICLE THAT WE HAD IN OUR POSSESION. EVERY TIME WE CALLED FOR AN ANSWER WE WERE PROMISED A CALL BACK BUT NEVER RECEIVED ONE. IT WAS OMLY AFTER THEY SOLD OUR TRADE THAT JOHN NOBLE THE GENERAL MANGER FINALLY FOUGHT TO GET THIS THRU. THE SALES MANAGER STAN IS THE MOST OBNOXIOUS PERSON I HAVE EVER HAD THE MISFORTUNE OF DEALING WITH AND THE SALESMAN CHARLES WAS LEFT TO BEAR OUR ANGER ON MANY AN OCCASION DUE TO HIS INCOMPETENCE. i READ WHERE THEY PRACTICE SPOT FINANCING AND HAVE A FEELING WE WOULD HAVE BEEN A VICTIM AS WELL HAD THEY NOT SOLD OUR TRADE. STAY FAR FAR AWAY FROM THESE INCOMPETENT LIARS!!!!! More