Kia Autosport of Pensacola - Service Center

In January 2024, my 2017 KIA Rio was the target of an attempted theft which severely damaged the ignition and door locks. I quickly find out that multiple cities and states are reporting a surge in KIA attempted theft which severely damaged the ignition and door locks. I quickly find out that multiple cities and states are reporting a surge in KIA thefts, beginning in 2020. Summer of 2023 - KIA sends letters to Rio owners advising them of a greater risk of theft as the result of thieves utilizing a USB drive as shown in videos posted on various social media sites. My vehicle is 2017 model and this letter/recall did not apply to models made after 2015. However, the risk of attempted break-in damage is extremely high as the would-be thieves do not know the difference in year models. At KIA Autosport of Pensacola I find out that... A.) KIA is aware of the potential for damage as part of continued attempted thefts. KIA is emphatic that they are not responsible for any loss or damage as result of viral internet videos which depict the ease with which KIA vehicles can be stolen. B.) Numerous cities and states have seen an explosion of KIA vehicles being stolen, destroyed and dumped. This is the result of immobilization software not being installed in these vehicles. C.) Currently, several auto insurers will no longer insure these vehicles. Even if your vehicle is found, the possibility of continued attempted theft is a reality, eventually making this vehicle uninsurable and by extension, unsaleable. D.) Law enforcement in numerous cities (Houston, Atlanta, Memphis, Seattle, Columbus and Milwaukee) have issued warnings to KIA owners, even going so far as to tell KIA owners to not leave their vehicle parked for more than 5 minutes, even at home, they recommend you park it in your garage. E.) Voicing my concerns with Hayes about the very real possibility of another break-in as well as owning possibly an uninsurable and unsaleable vehicle, the conversation went like this... Me: "Why isn't KIA owning this? My car is going to be worthless and uninsurable, did you know that in some places insurance companies are no longer going to insure them?" Hayes: "Ma'am, that's not true, KIAs are sold everyday and there's nothing you can tell me about this that I don't already know, there's nothing else we can do for you, your vehicle is being repaired and you can pick it up next week." Me: "Yes, but KIA needs to be more forthcoming about this, people need to know, this is serious." Hayes: "Ma'am we're going in circles here, we're fixing your vehicle, that's about all we can do for you." Well, clearly there is a lot of about this that Hayes doesn't know. I asked why the dealership had not notified me, his answer was "that's for corporate to do, not us." When I asked why the dealership could not be more forthcoming with this information, since they're frequently sending me coupons for oil changes and actually calling me every few months to see if I want to trade in my car. Hayes told me, "Look ma'am, we're just a dealership, we just do what corporate tells us." KIA Autosport loves you when you're a buyer, but that's it. I noticed that most of the 5 star reviews were from people who had just bought their vehicles, that's why I say, just wait, you'll see. More

The worst service after sale. The service is not operated by Kia. They don’t give a crap. I will never Purchase another vehicle there. And advise you to do the same. Takes 2 month The service is not operated by Kia. They don’t give a crap. I will never Purchase another vehicle there. And advise you to do the same. Takes 2 months to get an appointment and 4 hours to change the oil. Disgusting customer service. Ultimately, the service mgr. is responsible. They hide the dealership ownership. More

Thanks Walter, for your excellent and courteous pleasant service Appreciate you guys Kia is the best and the only way to go service Appreciate you guys Kia is the best and the only way to go More

Let me tell you a story about Walter. As a Service Manager, he's woefully inadequate. I had tried to explain the warranty package I purchased and how in plain language it met my needs, on As a Service Manager, he's woefully inadequate. I had tried to explain the warranty package I purchased and how in plain language it met my needs, only for him to give ME the number for Kia's Warranty Dept, essentially doing his job for him. The Warranty Dept thought it was silly that this was even a conversation, as it was very clear my issue was covered. Now, as I endeavor to pass that info back to Walter, he's ducking my calls. Awesome, Walt. Thanks for your service. Oh! I forgot to mention the other part he's fixing for me, that I JUST changed. He claims because it's not OEM that it won't work...I'm not an electrical engineer, but I understand how a two-signal sensor works. He's charging me another $100 to replace a good part that will require me to come right back next week. Walt, you're a treasure... More

I wouldn't take my Kia to anyone else for service. I always get class A service and friendly faces. I always get class A service and friendly faces. More

If I could leave negative stars, I would. There aren't enough bad things to say about this KIA dealership, the quality of the car or the service provided. I took my car into to be serviced fo There aren't enough bad things to say about this KIA dealership, the quality of the car or the service provided. I took my car into to be serviced for a trip on 9/21 @ 8ish in the morning. My car was returned at closing. The service tech lied to my face that it was being serviced and it was taking longer because of recalls. Recalls...don't get me started about the number of recalls on the KIA. Anyway, I continued to see my vehicle sit in the lot while my service tech told me it was "being looked at", I finally pointed to my vehicle in the lot and said, "that one is being serviced" he said, "Oh, we have a few black Tellurides", I said, "I know my car". It promptly disappeared, hmmm. Anyway, after them having my car for 10 hours, all that was completed was an oil change, which it didn't need. It needed tire rotation, more recall maintenance and overall trip maintenance. These characters are all liars. From start to finish. NEVER buy a vehicle from this dealership. You will regret it! More

Good dealership. Making good on their promise of continuing customer service after the sale is complete. Making good on their promise of continuing customer service after the sale is complete. More

Love the workers, salesman, Neil, serviceman, Walt, very personable and concern of your needs. Only wish the service for appointments were better. personable and concern of your needs. Only wish the service for appointments were better. More

It’s friendly, and courteous. The selection of cars were plenty . It was a good choice. The selection of cars were plenty . It was a good choice. More

Tessa and her service department are truly superb. She goes the extra mile to make you feel welcome and to get the job done right. Top notch lady. I will return. She goes the extra mile to make you feel welcome and to get the job done right. Top notch lady. I will return. More