Kia Autosport of Pensacola

Malik did an amazing job. Was not expecting to even leave with a vehicle but Malik and his team at Kia autosports really did an amazing job and I'm in love with my new car def Was not expecting to even leave with a vehicle but Malik and his team at Kia autosports really did an amazing job and I'm in love with my new car definitely go there if you need a new car and are having trouble getting one More

Neil is THE BEST Everyone is on top of their game. 10 out of 10 10 out of 10 More

I took my car in 6/25/24 for 2 recalls and a vibration in the front end also a ripple over the passengers front door. Was told by Cody after 2 hours and my car being set outside for me that I needed to have the front end also a ripple over the passengers front door. Was told by Cody after 2 hours and my car being set outside for me that I needed to have front breaks and rotors resurfaced and that I needed an alignment. After he told me all of this the total was $600. or so I did tell him I would go elsewhere due to the fact it was already out of the bay so they had no intention of actually doing the work. The rotors were replaced at 20k as a warranty because they were warped so bad all work done at Kia Autosport Pensacola. They only lasted 20k miles seems low on miles to be warped again. The ripple over the door is a factory defect as per Cody and I would need to take it to a body shop but it would not be covered I would be responsible for paying for it. The only reason we continue to use Kia Autosport was for the service and because of Neil Patel, but I guess we do not receive the same service now. Might as well us Step One in FWB. More

I WENT TO KIA FOR TWO RECALLS AND WAS TOLD BEFORE I GOT THERE TO MAKE AN APPOINTMENT BUT AFTER THEY LOOKED AT MY CAR THEY SAID THEY DIDN'T HAVE THE PARTS AMBER WAS NICE BUT I GOT NO SERVICE THERE TO MAKE AN APPOINTMENT BUT AFTER THEY LOOKED AT MY CAR THEY SAID THEY DIDN'T HAVE THE PARTS AMBER WAS NICE BUT I GOT NO SERVICE More

Close to home. Good service, friendly people and service. Pleasant atmosphere with knowledgeable personal. Quick to help Good service, friendly people and service. Pleasant atmosphere with knowledgeable personal. Quick to help More

Car originally purchased out of state. Took it to Kia for warranty work. Car returned with damage caused by the shop’s incompetence. No one will return calls. When calling, I get transferr Took it to Kia for warranty work. Car returned with damage caused by the shop’s incompetence. No one will return calls. When calling, I get transferred to voicemails that do not identify the message recipient so the dealership claims they never received the call or blame the company responsible for their phone system. Returned car for repair only to receive car back with additional damages the dealership is now unwilling to repair in total because of the “extra work” done to make up for the original damage caused by their shop. Absolute horrible customer service! More

Terrible to deal with! !! Sold car from underneath me. I was driving 4 hours to go there. Then the manager says they are busy and someone else came back and bought the car !! Sold car from underneath me. I was driving 4 hours to go there. Then the manager says they are busy and someone else came back and bought the car. I even put in a credit app and offered to give a deposit. Go to a different dealer if you want good customer service!!! More

I've had interactions with both sales and service here and I find them to be straightforward and honest. Sales and service were both clear on what was expected, what I was getting, and what is considered and I find them to be straightforward and honest. Sales and service were both clear on what was expected, what I was getting, and what is considered usual service and terms of agreement. The amenities are not huge for waiting at this location, but that might be the only downside. More

Love doing business with these folks. Easy and enjoyable experience. Been doing business here for several years. Easy and enjoyable experience. Been doing business here for several years. More

Horrible business acumen. They are a little too comfortable with "harmless white lies". They are advertising a used car online that is exactly what I am looking for - if the d They are a little too comfortable with "harmless white lies". They are advertising a used car online that is exactly what I am looking for - if the description was correct. I spoke with one of their personnel and requested photos of the vehicle - there were none in the ad. After not hearing anything for a day, I contacted the dealership again, and once again requested photos. It seemed shady to me that someone couldn't walk to the car and take a pictures. Here I was, money in hand, ready to buy a car, and they couldn't send pictures?? This isn't 1991, they have a camera in their pocket. I finally received a reply saying the car sold. Okay. I get it it happens. I have continued to search for the car I want, and last night during a search, I saw where the car is STILL for sale. More lies. Do yourself a favor. Go somewhere else to buy. More