
Keyes Lexus
Van Nuys, CA
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1,708 Reviews of Keyes Lexus
Taylan Ozden the best friendly carseller tengo muchas palabras que decir de esta persona en especial , el servicio es exselente, la atencion, bueno muy profecional, no handa con mentiras te tengo muchas palabras que decir de esta persona en especial , el servicio es exselente, la atencion, bueno muy profecional, no handa con mentiras te dice tal y como son las cosas , sin trucos o antimañas para poder vender super More
Excellent Facility! Did my deal with Gor Khodzhabagyan & Joe Yerkanyan... Received excellent customer service and care from both of them. They took the time to show me a Did my deal with Gor Khodzhabagyan & Joe Yerkanyan... Received excellent customer service and care from both of them. They took the time to show me alternative options and different packages. In the end, I was satisfied and happy to drive off with my new vehicle. More
Great customer service The wonderful sales department at key Lexus successful got me the vehicle with my desired criteria and monthly payment. I am very pleased and happy w The wonderful sales department at key Lexus successful got me the vehicle with my desired criteria and monthly payment. I am very pleased and happy with my car! Thank you again! More
New Car Purchase Bill was great, answered all my questions. When I called with a small problem he took care of it right away. I would definitely recommend him to any Bill was great, answered all my questions. When I called with a small problem he took care of it right away. I would definitely recommend him to anyone thinking of purchasing a Lexus. More
Poor Customer Service I bought 2013 Lexus RX350 from this Keyes Lexus dealer, and when the sale was not finalized, they promised that they will detailed and fixed all the s I bought 2013 Lexus RX350 from this Keyes Lexus dealer, and when the sale was not finalized, they promised that they will detailed and fixed all the scratches on the car. The car was left at their dealer two 3 days, first time was a horrible detailed and the second time the detailed not completely done. I received the txt from the sale associate at 2:00 pm on Friday 12/19/14 to advise me that the car was done. I came to the dealer at 6:30 pm and the car was not done. They make me waited over an hour before they gave me the key to my car after I demanded them to hand over my key because i couldn't wait anymore. Sure enough, the next day I checked my car the detail works was not completely done. The car still has stained and very dusty in the car. I had informred the manager Darleen twice but nothing was done to the vehicle. This is the worst experience I had with this key dealer. I wanted to let you guys know before visiting this dealer. They will treat you very nice before the sale, but once the sale is completed, they didn't care who you are and don't care to offerr you a drink after you visit them again. More
Easiest car-buying experience of all time! My husband and I purchased a 2015 RX450h from this dealership. We shopped around at several other dealerships, but Alex and the team at Keyes were th My husband and I purchased a 2015 RX450h from this dealership. We shopped around at several other dealerships, but Alex and the team at Keyes were the friendliest, easiest sales team we've ever worked with. The entire process was seamless. Highly recommend, and would buy from them again! More
Would Buy There Again & Again I bought two Lexus ES's and now bought a 2015 RX350 over the past 13 years. I could not be happier with the sales and service of each experience. Th I bought two Lexus ES's and now bought a 2015 RX350 over the past 13 years. I could not be happier with the sales and service of each experience. Thanks to the unflappable Steve Wolpa, I gave him what I wanted and he made it possible that I received the car I favored. Emad Hawatmeh was helpful in explaining and setting up the navigation for us before we drove off the lot. He offered us to come back any time for tutoring. Service Manager Alan Bliss, and Bill Horvat have taken care of maintaining my car through the years. I am totally committed to Keyes (not only Lexus but Toyota too) for my automobile purchases and service. More
New Car Sales This facility looks like no other Lexus dealership in Southern California. Excellent display of all their models and an abundance of salesperson to a This facility looks like no other Lexus dealership in Southern California. Excellent display of all their models and an abundance of salesperson to assist customers. Their facility offers an assortment of sodas, water, milk, coffee, cereal, cookies, with a room set-aside for customers to sit and enjoy. A top rate facility. Ask for Jeff Palayan . . . he gives undivided attention and places your needs first !! Jeff is truly an outstanding person and salesman. He is an asset to Keyes Lexus and deserving recognition for his contributions in making Keyes Lexus #1 !!! I have been a loyal Toyota driver and I am extremely pleased with the Lexus line of automobiles; the quality of vehicles and superb customer service will no doubt bring me back to Keyes Lexus. Word of mouth advertisement is key to their success and I will do exactly that. Thank you Jeff, thank you Keyes Lexus. More
Buy a lexus from here, best experience yet! This place is awesome, got my last 2 cars here and they always give the best price! I got both of the cars below invoice and I was in and out within This place is awesome, got my last 2 cars here and they always give the best price! I got both of the cars below invoice and I was in and out within 3 hours (if you've purchased cars before you'll know that's a pretty decent amount of time). When you come here ask for Gary Berndt, he's straightforward and will work with you to get you your car. He promised to give me a great price before I test drove my RX350, and right after he kept his word. Buying that RX350 was the easiest experience I've had and I bought over a handful of cars. Also I've had both BMW and Audi, and I can honestly say that a Lexus is money well spent. It's got both the luxury of an Audi and the sportiness of a BMW without the $$$ for maintenance. More
New RX 350 Purchase I have purchased cars many times before and by far this is the best experience I have had. Many folks dread going to a car dealer and sitting and hagg I have purchased cars many times before and by far this is the best experience I have had. Many folks dread going to a car dealer and sitting and haggling over the deal. I was treated with respect and courtesy and the sales experience was actually enjoyable. The Lexus customer service goes above and beyond what other dealerships offer. The selection of vehicles at Keyes was the first high point of our car buying experience . The second was the actual process of the deal. No hidden tricks or extra charges. When we finally got to finance (the dealership is VERY busy and there is a wait to get into finance) everything was explained fully and it went smoothly. My wife and I will most definitely be back to Keyes when we have a need for another car. More