Keyes Lexus

A Great Day To Buy A Car Our experience was fantastic. It started the second we walked on to the lot. Steve Wolpa was our sales person. He was friendly and make it very clear Our experience was fantastic. It started the second we walked on to the lot. Steve Wolpa was our sales person. He was friendly and make it very clear that he would give us the best deal that Lexus had to offer and he did. After deciding to make the purchase, we were handed over to Shaw Namini. He is a real five star asset to this company. He helped us select the car and then taught us how to use all the technology in the car. He was courteous at all times, professional and made our experience at the dealership a wonderful one. He followed up and made sure we were comfortable driving the car. Between Steve and Shaw, I know we will be customers at this dealership for years to come. More

AVOID THIS DEALER The ABSOLUTE WORST auto experience of my life.. My second lease form them and its been nothing but problems from the start. First they said they would The ABSOLUTE WORST auto experience of my life.. My second lease form them and its been nothing but problems from the start. First they said they would pay to black my windows, after 4 un returned phone calls, I finally had to go back to Keyes and threaten to return the car to get that done. Next salesman Emad and sales manager Joey told it was OK to return my spare key and cover from my outgoing car leased from them in a week. I did that. Then I get 1500 dollar bill from Lexus financial for the items. First Keyes denied I returned them, I had a receipt proving I did, I e mailed them my copy, they still denied it. LIE # 1. After finally admitting that I did actually return them, they said I returned them late, thats the reason for the charge. My wife is in the airline industry and was gone with the spare key and wouldnt be back for 5 days, I made this very clear at the time of purchase. Both "salesman" said no problem, you have 7 days to return them. LIE # 2. I finally had to call Lexus Dealer Complaint to resolve the issue. The district manager finally resolved the issue with Keyes. They returned his calls....never mine. This ordeal took 7 phone calls 4 emails, hours of time on hold trying to reach someone who could make Keyes admit THEY LOST my materials and then wanted me to pay for it. Finally after 32, days more calls and wasted time the district manger stepped in and made Keyes honor the commitment. AVOID THIS DEALERSHIP AT ALL COST. Purchase a BMW we have never had a problem with them. I will never go back to Keyes Lexus, they are a mistake waiting to happen who run for cover when caught and refuse to admit the made a mistake. More

Best help Never thought buying a car would be easy untile I met Gor with his help that was possible he even went over the contract twice just to make sure I un Never thought buying a car would be easy untile I met Gor with his help that was possible he even went over the contract twice just to make sure I understand everything and Answered all my questions wonderful help I am gona refer all my friends interested in a Lexus to see Gor More

It was a very pleasant car shopping experience Luis was very friendly and helpful. I enjoyed this car shopping experience. I recommend him to everyone. He helped a lot in negotiations. He delivered Luis was very friendly and helpful. I enjoyed this car shopping experience. I recommend him to everyone. He helped a lot in negotiations. He delivered his promise. He followed up with me after I got my car. More

Worst customer service ever. As soon as the sale closes your in your own. I've have been transferred from dept to dept without anyone answering my warranty question. No one provid As soon as the sale closes your in your own. I've have been transferred from dept to dept without anyone answering my warranty question. No one provides any customer service but just transfers to another department that isn't responsible. My door clock motors went out and should be covered for 4 years 50k miles. By the time I got an answer if door locks were covered under basic warranty I hit 52k miles and was told they are no longer covered . More

Mayra Contreras is #1 Go see her for a great deal on a Lexus. I couldn't be happier with her service, friendliness, honesty, punctuality. She is the best! Go see her for a great deal on a Lexus. I couldn't be happier with her service, friendliness, honesty, punctuality. She is the best! More

Quick experience Unbelievable quick transaction. My wife and I were driving off the lot in our new RX350 in a matter of hours. Great service,, friendly attitude and li Unbelievable quick transaction. My wife and I were driving off the lot in our new RX350 in a matter of hours. Great service,, friendly attitude and listen to what we wanted. I purchased cars from other Keyes dealerships, however, this was by far the best experience. I highly recommend Keyes Lexus and make sure you ask for Luis Nunez and Karin Sahnoun. More

"GOOD PEOPLE AT CAR DEALERSHIP" Both good to me while i'm dealing with the purchased, especially Fery I highly recommend Keyes Lexus to my family and friends willing to purchase Both good to me while i'm dealing with the purchased, especially Fery I highly recommend Keyes Lexus to my family and friends willing to purchase Lexus their next car More

Highly recommend We bought our Lexus-ES350 from Mayra Contreras. She was very helpful,patient and efficient. Before we left we knew all car functions and she answered We bought our Lexus-ES350 from Mayra Contreras. She was very helpful,patient and efficient. Before we left we knew all car functions and she answered all of our questions. We will recommend Keys Lexus dealer to friends and family. More

Another great experience at keys Fery was great. This was the second Lexus vehicle that I have bought from her. I would not have to hesitate to come back to keys Lexus in van nu Fery was great. This was the second Lexus vehicle that I have bought from her. I would not have to hesitate to come back to keys Lexus in van nuys again. Thanks fery More