Keyes Lexus

Great Service - Allan Pliss Allan Pliss is an extraordinary Service Manager. He saw to the needed issues on my car. I have tremendous confidence in Allan and he has been at Key Allan Pliss is an extraordinary Service Manager. He saw to the needed issues on my car. I have tremendous confidence in Allan and he has been at Keyes Lexus for years. Allan Pliss is the reason that you can rely on Keyes Lexus for top notch service. More

Great service Anthony from the service department was great! He was very helpful and fast. Had my vehicle serviced recently. There is a nice waiting area where I wa Anthony from the service department was great! He was very helpful and fast. Had my vehicle serviced recently. There is a nice waiting area where I was able to get some work done. The waiting area offers refreshments and pastries. I really appreciated that they wash your car. Thank you! More

Love Keyes Lexus - Service Department is extraordinary The main reason I keep buying Lexus cars over the last 25+ years is because of the extraordinary service and care provided by the Service Department. The main reason I keep buying Lexus cars over the last 25+ years is because of the extraordinary service and care provided by the Service Department. Alan Pliss and his team are remarkable. Very professional, knowledgeable and easy to work with. The free loaner is a huge benefit if I'm there for a longer service. Add to that I have over 105,000 miles on on 10+ year old Lexus and I've had such minor problems. It's been a remarkable car (as were the other Lexus cars before it). But again, for people who didn't buy at Keyes Lexus - they should still be getting their service done at that location. More

A Rescue Somewhere, I got the impression that when you are having your car serviced, closing time is 7 pm. I don't know where I got this idea but I did, and w Somewhere, I got the impression that when you are having your car serviced, closing time is 7 pm. I don't know where I got this idea but I did, and with the long summer evenings, it was still very bright when I arrived at the Van Nuys dealership in a dither. Not only was closing time not at 7, but in my rush to get through the horrendous evening traffic, I got off of the 405 Freeway North and continued down Sepulveda -- but not Beverly Glen, as I had intended. That then put me on Sepulveda instead of Van Nuys, a mistake many of us make; but in my case I have been making this mistake for over 40 years of living in the San Fernando Valley. Only when I arrived in Panorama City did I realized that I had not really 'passed' the Lexus dealer, which I thought was just closing at 7 pm,, I was actually on the wrong street. The dealership is on Van Nuys, the street which empties off of Beverly Glen. Do I sound confused? Oh, would someone please tell me that they understand and that they too have confused Sepulveda Blvd with Van Nuys Blvd. I also had my GPS navigation map on the whole time, but I was really listening to the "Children's Corner Suite" by Claude Debussy. So at exactly 7 pm, I realized that it was going to take me another 15 minutes to go east from Sepulveda to Van Nuys and then south to the dealership, if they were still waiting for me -- a bit absurd I know, but the music was so soothing that I didn't seem to mind and was really doing the best I could to get there by 7. When I finally arrived at the dealership to return my rental car, all the offices were open, with all their lights on -- but there was not a soul in sight. How much stranger could this get? I wondered. The Debussy had ended and I noticed someone in the dealership area. So I parked right at the curb and went in, not wasting a moment because it was now 7:20 pm! At the desk I ran into Melissa; dear, dear Melissa. I told her that I was trying to return my rental and retrieve my own Lexus, but there was no one in the Service offices. "Oh," Melissa said, "Everyone has gone home. we close at 6 pm. But let me try to call someone to help you." What a pleasant and naïve idea, that she was going to try to find someone to help me. Stupid me! The Debussy nitwit! I even heard a voice in my head say, "Why on Earth would she even do that?" But she made me feel that she had nothing better to do than to actually help this simpleton get his own car back at this hour. "Let me try to get someone to cover this reception desk for me so that I can try to help you." "Thanks very much. I really appreciate your help. Is there a Men's Room nearby? I have been driving for over an hour in traffic trying to get here before you closed. So I am very happy that there is anyone here at all to help me." When I returned to the desk, I was just starting to think coherently again. "Let's go to Mike's desk," she said, "to see if perhaps he has left the keys to your car on his desk." My next thoughts were : "I wish I had Melissa working for me." She certainly is clear thinking." No luck finding the keys at his desk. "Let's try the billing office to look in the basket for any remaining serviced vehicles," she volunteered. Bingo. There they were. "If you could give me your credit card, I can check you out. Meanwhile, I'll call the garage downstairs to ask if someone is still there to bring your car up. And I can take the keys for your rental car." Bing, bang, boom. I was so impressed, and managed to recover my composure. I thanked Melissa profusely. And she said, "You are very welcome and don't forget to take a chocolate chip cookie with you if there is still one left." I was speechless - and very grateful. I even forgot to tell Melissa that my 2016 300H was the fourth Lexus I have owned, having driven only Lexus's for the past 20 years. I bought my first one from my friend Aly, who was having trouble ending a leasing deal for his new Lexus prematurely because his daughter had just been accepted to UCLA Law School and he couldn't afford both.. She is now a successful lawyer. And I am still a devoted Lexus fan.(notwithstanding the GPS system and the woman that only says "Pardon" "Pardon" "Pardon") Thank you. More

Service required My experience was very good excellent service the time response was excellent too and I am gratefully for your my car work thank you every one My experience was very good excellent service the time response was excellent too and I am gratefully for your my car work thank you every one More

service/repair great service and help from Mike Nazari. Repairs were done in a timely manner. very good experience working with Mike and I will always ask for him on great service and help from Mike Nazari. Repairs were done in a timely manner. very good experience working with Mike and I will always ask for him on future visits. More

Very helpful and took care of my issue promptly. Richard assisted me with my service question and took care of my issue promptly. I could not have asked for a better experience. I will be back! Richard assisted me with my service question and took care of my issue promptly. I could not have asked for a better experience. I will be back! More

excellent as always title says it all...bought Lexus for safety and reliability...the service keeps it that way...I appreciate the personal attention I fee I am given. title says it all...bought Lexus for safety and reliability...the service keeps it that way...I appreciate the personal attention I fee I am given. More

Best service I went to do my tune up for my car and I had the best advisor. He was helping me in every way. The best service I had so far. I went to do my tune up for my car and I had the best advisor. He was helping me in every way. The best service I had so far. More

Michael is my man! I trust Michael, my service guy, to get it done right the first time There is never drama, just done. That's how I like it and that's why I roll wit I trust Michael, my service guy, to get it done right the first time There is never drama, just done. That's how I like it and that's why I roll with Michael. More