Keyes Lexus

Keyes experience Great customer service. Friendly and polite. Jose understood my budget and car i wanted and was able to make it happen and find the car package i want Great customer service. Friendly and polite. Jose understood my budget and car i wanted and was able to make it happen and find the car package i wanted. More

Fast Deal I have given a rating of between 4-5/5 because the deal was completed in a timely manner. My only suggestion would be that there is consistency with i I have given a rating of between 4-5/5 because the deal was completed in a timely manner. My only suggestion would be that there is consistency with information across the staff. More

excellent service Bill Horvat was very helpful & prompt in his dealing with my minor issue. Bill has always been friendly and attentive. He takes great care of me and m Bill Horvat was very helpful & prompt in his dealing with my minor issue. Bill has always been friendly and attentive. He takes great care of me and my Lexus. More

Recognition of Daniel Yu Excellent service, good deal, warm environment, very dedicated, helpful and knowledgeable salesperson. He is deserving only 5 stars. Our highly recomm Excellent service, good deal, warm environment, very dedicated, helpful and knowledgeable salesperson. He is deserving only 5 stars. Our highly recommendation to our friends. We would like to take another car with him. More

service performed what was promised. not sure why you are pushing this - at this point would normally delete this message- now that I got my 25 words in performed what was promised. not sure why you are pushing this - at this point would normally delete this message- now that I got my 25 words in - I'm finished More

Michael Oetzell a gem I have been dealing with Michael Oetzell since I bought my Lexus. He has made my experience with Lexus so pleasant that I will definitely buy another I have been dealing with Michael Oetzell since I bought my Lexus. He has made my experience with Lexus so pleasant that I will definitely buy another Lexus when the time arrives. He is professional and very knowledgable. Every one there is always helpful and very nice. More

Positive and efficient I was given the time that I needed to make my decision including: model, price , color , etc. I was able to make an appointment and complete my transa I was given the time that I needed to make my decision including: model, price , color , etc. I was able to make an appointment and complete my transaction in a timely manner. More

Awesome Car Buying Experience Q was awesome and funny. He helped me purchase a car and made the experience super fun. Sam on the other hand made me believe he was giving me a go Q was awesome and funny. He helped me purchase a car and made the experience super fun. Sam on the other hand made me believe he was giving me a good deal by offering free GAP insurance, which turned out to be free to begin with. More

Excellent Sales Person and Outstanding Service Director We purchased our sixth Lexus at Keyes. Ultimately their price was the best but most importantly their service under Alan Pliss is spectacular which ke We purchased our sixth Lexus at Keyes. Ultimately their price was the best but most importantly their service under Alan Pliss is spectacular which keeps us coming back.this is additionally the third vehicle we have obtained from Steve Wolpa who is the consumate professional. The reasons for the four star rating is twofold. We were informed they would give us a good price for our Lexus that we were trading or selling which is a LS 460 in excellent shape and very low mileage that we have always serviced there. Instead of that they low balled us far, far below any value and we felt that their appraisal was not honest and was attempting to take advantage of a long term customer. CarMax actually offered us thousands more and one other dealership did as well. This is not how you treat your long term customers. Staff actually had to apologize and were embarrassed. That experience almost caused me to cancel the acquisition of my new car through Keyes, but the relationships with Alan Pliss and Steve Wolpa, are the only thing that kept us purchasing a car from Keyes when that happened. Second, a couple or few days after our acquisition of the car, we received a nice congratulatory letter for using Keyes with some type of purchase certification via e mail. Unfortunately they had the wrong model purchased and the wrong photo of our car. When I discussed with the dealership they apologized and indicated they didn't have that mode in their computer program so sent out a photo and a description (written) of the closest model they had in their system for congratulations. This is very unprofessional for an otherwise professional business like Keyes Lexus. Either put the right model in your system OR don't sent out a letter confusing your customers as to what they purchased. Rather silly and dismaying. A new customer or an old customer should never have to take the time to call the dealership to make certain the car we were congratulated on receiving was the same car they had in their records. . More

Awesome Customer Service! This was my fourth purchase with Keyes Lexus of Van Nuys and I will always buy from here. Great customer service, good prices and great staff. This was my fourth purchase with Keyes Lexus of Van Nuys and I will always buy from here. Great customer service, good prices and great staff. More