Keyes Lexus

Very Helpful! The service center is clean and quite. The service rep is very helpful. He did way beyond for my car. And it was very fast as well! The service center is clean and quite. The service rep is very helpful. He did way beyond for my car. And it was very fast as well! More

my experience with Keyes Lexus service Michael Oetzell, my very long time service consultant is always very helpful, knowledgeable, and gets me out quickly. Always pleasant to see him Michael Oetzell, my very long time service consultant is always very helpful, knowledgeable, and gets me out quickly. Always pleasant to see him My only complaint this time is not with the service, but with the waiting room (I usually wait for my vehicle to be serviced and enjoy the reading materials and the food). It seems like budget considerations have been imposed on the waiting area - instead of a variety of newspapers, there is only USA Today. There used to be several kinds of fruit, and now only extremely small apples.And the Quality of cookies has gone way downhill. May have to start requesting a loaner instead of waiting. More

great service is always. I wouldn't trust anybody else with my cars, Both of my Lexus, except Allan Pliss and Anthony Pastoral. Always a pleasure. If they were to leave Key I wouldn't trust anybody else with my cars, Both of my Lexus, except Allan Pliss and Anthony Pastoral. Always a pleasure. If they were to leave Keyes Lexus of Van Nuys, I might have to go elsewhere. More

Michael was great! Michael Pacelli was very helpful and professional. This is our fourth Lexus RX from Keyes Lexus (and we have several Lexus dealers who are closer to Michael Pacelli was very helpful and professional. This is our fourth Lexus RX from Keyes Lexus (and we have several Lexus dealers who are closer to us) and we continue to be impressed. More

The best I was looking for a car for my daughter and I spoke to Sam over the phone first and I am so happy that he was our sales person excellent customer serv I was looking for a car for my daughter and I spoke to Sam over the phone first and I am so happy that he was our sales person excellent customer service , courteous, prompt , quick , very helpful and our experience was very very easy . Sam Jones found the color we were looking for and delivered it to Van Nays dealership. Michael in finance was also very helpful and friendly and knowledgeable , they both made this experience enjoyable and I really like to buy from them when we need another car for our family and will recommend it to all our friends too. Thank you both for excellent job. I have filled this form on my I phone but was not sure if it was submiitted ,.so I am redoing just in case if not submitted. More

Great I came to Keys Lexus dealership of Van Nuys with an idea what car I need to buy. The moment I got in I was greeted by one of the sales people and rela I came to Keys Lexus dealership of Van Nuys with an idea what car I need to buy. The moment I got in I was greeted by one of the sales people and relatively quickly I got the idea about the cars I was interested in. The process was not long and I drove out on the great car. More

Excellent VIP service with Steve Wolpa Steve was prompt, knowledgeable, courteous, made the experience enjoyable, and provided excellent service. I will be more than willing to recommend St Steve was prompt, knowledgeable, courteous, made the experience enjoyable, and provided excellent service. I will be more than willing to recommend Steve to family and friends. By the way, this was my 7th vehicle purchased from Keyes. More

Quick and I wasn't pressured. Thank you Danny and Stephanie! Danny was very helpful, he did not rush me nor pressured me- I really appreciated that. He was friendly and his commu Thank you Danny and Stephanie! Danny was very helpful, he did not rush me nor pressured me- I really appreciated that. He was friendly and his communication prior to my visit was not over bearing. He listened to my wants and tailored to that. More

I had a good experience I am happy with my experience with Bill and the dealership only a minor complaint in that I expected service to be completed earlier when I got the wo I am happy with my experience with Bill and the dealership only a minor complaint in that I expected service to be completed earlier when I got the word that it was ready I was in a rush to get there by 6. I consider this a minor issue but please communicate better. More

Service with something extra Bill is always a pleasure to work with. In the past, I've waited in the lounge while my car was being serviced. This time, Bill asked if he could ke Bill is always a pleasure to work with. In the past, I've waited in the lounge while my car was being serviced. This time, Bill asked if he could keep the car overnight so the mechanic could drive it and try to replicate an experience I had. He arranged for Uber to take me home that day and then pick me up the next day and drive me back to the dealership to pick up my car. I appreciated this thoughtful gesture. More