Keyes Lexus

Spectacle I am writing this to express my deepest and most sincere thank you for the service I experienced with your organization. Your internet sales staff, J I am writing this to express my deepest and most sincere thank you for the service I experienced with your organization. Your internet sales staff, John and Jose, provided me with exemplary and outstanding buying consultation that ended in a sale. I was searching for an RX350 F-Sport for a few months. I was notified via a website that you had just the car I was looking for. I contacted your sales staff and informed them of the price I would be willing to pay and stated how little time I had to deal with the typical car buying process. They quickly helped me, and we reached an agreement over the phone. Within minutes, they sent me the documentation needed to get the process rolling. I had given them the information they needed, and reiterated how fast I had to make this happen upon arrival at your dealership. I had to be in and out in under 30 minutes for me to make a meeting later that night in Ventura, driving in from Orange County. In retrospect, I was a bit challenging. But, once I was at the dealership, your team had everything ready to move fast - the car was fueled up, newly washed, and the process in the finance office went very smoothly. As a business owner, it is extremely clear you have a team that cares about the customer and will go the extra mile to give your customers an outstanding experience. To John and Jose, thank you very much for dealing with such a direct and demanding customer so well. You guys are clearly a cut above others in the market! Sincere and Warm Regards, Clifton Hamilton President & CEO Badger Reps More

Great deal on ES2018 - Great Service!!! Mayra was super friendly & she went above and beyond to show me the right car ! Mayra explained me about on the deal on ES - since I had 11 months lef Mayra was super friendly & she went above and beyond to show me the right car ! Mayra explained me about on the deal on ES - since I had 11 months left on my IS 2016 . Keyes Lexus was able to make a great deal. Mayra took initiative to explain me everything about financial process/ she explained all great features of ES2018 very thoroughly!! Mayra has great customer service skills- 5 ?? ?????? More

10K Service on my Lexus Keyes and the service personnel did an excellent job getting my car in and out very quickly and the job done right the first time. Keyes and the service personnel did an excellent job getting my car in and out very quickly and the job done right the first time. More

service - M Nazari Mike took care of my concerns AND noticed a problem I didn't know I had. He told me of a door problem and fixed it before it completely broke without Mike took care of my concerns AND noticed a problem I didn't know I had. He told me of a door problem and fixed it before it completely broke without me even noticing. Thanks Mike More

very frendly and easy gave me loaner while car was held overnight...Mike the service manager helped with car Bluetooth connection. Mike was very friendly, would recommend t gave me loaner while car was held overnight...Mike the service manager helped with car Bluetooth connection. Mike was very friendly, would recommend to others. More

Job well done. Quick and easy. A very pleasant experience overall. Arshak Kirakosya was friendly, prompt and generous with his time. Very accommodating. I am a long time customer A very pleasant experience overall. Arshak Kirakosya was friendly, prompt and generous with his time. Very accommodating. I am a long time customer who is never disappointed with Keyes Lexus. More

New car leasing experience Usually come to this dealership for service and never have any issues (i've seen Danecia). Came in this past weekend to meet with Jose Gabriel to tra Usually come to this dealership for service and never have any issues (i've seen Danecia). Came in this past weekend to meet with Jose Gabriel to trade in my lease. Generally everything with him was fine - he didn't really try and sell me on anything as I was already there to get a new car. He had to go to Glendale to get the car for me and took a really long time (like 2 hours). I was disappointed that he didn't point out to me that heated seats are not standard on the IS as it's standard on every other base model Lexus, but of course I didn't realize this until after I had already left. I expressed my concerns and Chris Darby called and was really helpful and accommodating - he swapped me out vehicles to one that had the heated/ventilated seat function and upgraded me to one with a navigation system (which the previous one did not have). I dealt with Myra when I came back to swap the vehicles and she was really sweet and thorough explaining everything and did her best to get me in and out quickly. Separately - when Jose got back from Glendale and I was waiting for the car to be washed, I witnessed a woman changing her child's diaper in the waiting room - not the bathroom, the seating area of the dealership. Gross. More

Happy with the recent service. I was very happy with the service this time. Arshak Kirakosya took the time to answer my questions and never made me feel he didn't have time to answ I was very happy with the service this time. Arshak Kirakosya took the time to answer my questions and never made me feel he didn't have time to answer a couple of questions. I also appreciated the fact that he remembered I was waiting in the lounge for service to be completed. Twice in the past, I was ignored and I had to chase down the rep. to find out why service was taking so long. Only to find out the work on my car was completed and my car was parked and waiting for me...but no one bothered to come in the lounge to notify me. More

Mike Oetzel is the Best! Always a great experience with the Service Dept. However, this recent service the cleaning crew forgot to finish vacuuming the storage area and to th Always a great experience with the Service Dept. However, this recent service the cleaning crew forgot to finish vacuuming the storage area and to the replace the carpet lining. This never happened before. More

1st service First time Lexus owner and so far the experience has been very good from the first day we purchased this vehicle. We were previous BMW owners for man First time Lexus owner and so far the experience has been very good from the first day we purchased this vehicle. We were previous BMW owners for many years. I was very pleased with the customer service at Keyes Lexus. More