Keyes Lexus

Keyes Lexus rocks! Bill Horvat, Service Advisor, is always so helpful and extremely professional. He's always a pleasure to work with and makes the service experience p Bill Horvat, Service Advisor, is always so helpful and extremely professional. He's always a pleasure to work with and makes the service experience palatable! More

Enterprise Rent-A-Car issue Several months ago, I brought in my car for regular service for which I was given a loaner by Enterprise-Rent-A-Car for one day free of charge. The a Several months ago, I brought in my car for regular service for which I was given a loaner by Enterprise-Rent-A-Car for one day free of charge. The agent, however, got my credit card. I returned the car the same day after completion of the service work and drove away my own car. A few days later they charge my card for ~$228. After complaining, they credited my account for $148.34 on Sep 28, 2017. After additional complaint and Mike Nazari’s insistence, they credited my account for $29.67 on Dec 3, 2017. Despite many pushes by Mike Nazari and my multiple complaints, Enterprise has not fully credited back my account as of today (2018-01-10).. In my view, this kind of practice not only hurts Enterprise, it also hurts Keyes Lexus. I will be hesitant to buy a car from Keyes auto Dealerships in future for not trusting Enterprise when I need a loaner car. More

"Satisfied Customer" Very satisfied with my overall vehicle purchase. I would have gone car shopping sooner if I knew It wasn't as long and painful of a process as I thou Very satisfied with my overall vehicle purchase. I would have gone car shopping sooner if I knew It wasn't as long and painful of a process as I thought it would be. More

15,000 mile service I had a scheduled appointment for the 15,000 mile service on my Lexus SUV. I arrived on time and was greeted and taken care of immediately. The serv I had a scheduled appointment for the 15,000 mile service on my Lexus SUV. I arrived on time and was greeted and taken care of immediately. The service was completed in less time than I expected. The waiting room was roomy and comfortable, and there were numerous beverages and an assortment of snacks available. More

Great Service Department I had my Lexus serviced for the first time at Keyes Lexus and it was a great experience. Danicia was very easy to work with. The check in process was I had my Lexus serviced for the first time at Keyes Lexus and it was a great experience. Danicia was very easy to work with. The check in process was quick and she let me know that the service was taking longer than estimated so that I wasn’t wondering where my car was. More

Great service Fast service friendly staff. Would not take my car to any other dealership for service I would recommend Keyes of van nuys to anyone who wants to buy Fast service friendly staff. Would not take my car to any other dealership for service I would recommend Keyes of van nuys to anyone who wants to buy a car or take there lexus in for service. More

Great Experience Alan and Chris were wonderful to work with and really worked with me to get the car I wanted for a great deal. Would definitely come back to this deal Alan and Chris were wonderful to work with and really worked with me to get the car I wanted for a great deal. Would definitely come back to this dealership again. More

Recall repair The reason for my visit was a recall. It was all handled efficiently. I called about a notice I had received from Lexus and was told that a part wou The reason for my visit was a recall. It was all handled efficiently. I called about a notice I had received from Lexus and was told that a part would have to ordered. It was and I was called when it was available. An appointment was made and the repair completed. Keyes provided a rental for the day required to make the repair. All went smoothly. Even though Anthony was off when my car was ready, other staff stepped in. More

Mike nazari always takes perfect care Mike nazari is my service advisor. He takes great care of me! Explains everything easily and I am treated with respect. I would recommend him and Lex Mike nazari is my service advisor. He takes great care of me! Explains everything easily and I am treated with respect. I would recommend him and Lexus to anyone! More

Great service adviser - Anthony It was very easy to make appointment, My adviser Anthony was very helpful and great to work with, the service was completed on time and as promised It was very easy to make appointment, My adviser Anthony was very helpful and great to work with, the service was completed on time and as promised More