Keyes Hyundai

Appointment set for today at 7 30 am for a standard 15,000 miles service and diagnostic error appearing on dashboard. Very nice service advisor told me an oil change would be minimum 4 to 5 hours. "R 15,000 miles service and diagnostic error appearing on dashboard. Very nice service advisor told me an oil change would be minimum 4 to 5 hours. "Rediculous", also was told that due to lack of technicians at this location ANY and ALL diagnostic work under warranty would take at least 4 to 5 days WITHOUT any loaner car or rental car option. Can't speak for other Hyundai dealerships in LA but Van Nuys is a COMPLETE DISASTER!! Shane on the management!! More

Efficient and organized dealership they make efforts to be time managed, the wait was not longer than to be expected. Rep is very communicative, and the reps helping customers are very communicative with s be time managed, the wait was not longer than to be expected. Rep is very communicative, and the reps helping customers are very communicative with service department regarding concerns and vehicle information and status which is a huge difference from Glendale location where I typically go. I appreciate the rattle in the front of my car being resolved when received as well as recall being repaired. Raymond Perez assisted me, the service technician that worked on my car deserves a raise he did a great job inspecting the vehicle, was very professional and helpful. Thank You More

We had a positive experience when we purchased our fifth Hyundai, a Tucson Hybrid, in February 2024, and an equally positive experience when we had it serviced in August. It was easy to schedule an appointm Hyundai, a Tucson Hybrid, in February 2024, and an equally positive experience when we had it serviced in August. It was easy to schedule an appointment online, and Jonathan Vasquez provided excellent service. With the three years complimentary maintenance, the price was right! Keyes of Van Nuys excellent reputation is well deserved. More

Without pressure but with clear information and a desire to please, we found a way to make a deal work. We weren't sure when we would buy, but Keys Hyundai made our journey to our purchase of a Plug-in Tucs to please, we found a way to make a deal work. We weren't sure when we would buy, but Keys Hyundai made our journey to our purchase of a Plug-in Tucson Hybrid an easy road to take. We love the car and appreciate the flexible service in answering our questions and giving us time to get the money in place to finalize the deal. We can see why Costco picked Keyes to partner with. We will send others. More

Amazing customer service and willing to help find the perfect car for people. Would definitely recommend buying a car here. perfect car for people. Would definitely recommend buying a car here. More

i have the best experience ever i definitely recommend all my friends to shop kiys handai thank you all my friends to shop kiys handai thank you More

Great service, very professional, and helpful in expediting the process. The sales person went above and beyond to get me what I wanted and needed. expediting the process. The sales person went above and beyond to get me what I wanted and needed. More

I'm very satisfied the help that I got from Suizanna Asratian when l bought the 2016 GS 350 Lexus for my wife she gave me the price that I wanted. I was in the dealership in and out at no time. Asratian when l bought the 2016 GS 350 Lexus for my wife she gave me the price that I wanted. I was in the dealership in and out at no time. More

Raymond & Jonathan are excellent customer service representatives. They helped me get my daughter's car in shape even tho I was only in town for a few days. Jonathan even taped her mirror (temporary) representatives. They helped me get my daughter's car in shape even tho I was only in town for a few days. Jonathan even taped her mirror (temporary)back on. I love this service department! More

My experience with Carlos Montoya, the service manager at Keyes Hyundai Van Nuys, was nothing short of appalling and deeply disappointing. I called the service department on the morning of 07/17/24 to inquir Keyes Hyundai Van Nuys, was nothing short of appalling and deeply disappointing. I called the service department on the morning of 07/17/24 to inquire about replacing a top radiator hose on my vehicle. The initial quote I received over the phone was $183 for the part and an estimated total of $287 including labor, before taxes. Based on this information, I anticipated paying between $325 to $375 for the entire job. Upon arriving for my scheduled appointment, Carlos Montoya quoted me $558.00 (excluding tax) for the top radiator hose replacement, which was significantly higher than the $287 estimate I was given over the phone the previous day. When I questioned why there was such a discrepancy, expecting a reasonable explanation as any loyal customer would, Mr. Montoya's response was shockingly dismissive and unprofessional. He curtly remarked that I could go somewhere else if I didn't agree with the price. Furthermore, Mr. Montoya's method of presenting the quote was also highly unprofessional. Instead of providing a detailed breakdown or discussing the components of the cost, he simply showed me a post-it note, (attached here) which lacked transparency and further underscored his careless approach to customer service. The demeanor and conduct of Carlos Montoya were shockingly unprofessional and disrespectful, especially considering my six years of loyal patronage at this dealership. Instead of the courteous service I expected, Mr. Montoya was rude, inconsiderate, and condescending in his interactions with me. Not only did he fail to provide any explanation for the significant discrepancy between the quoted price and the actual cost presented to me upon arrival, but he also displayed a complete lack of willingness to discuss the matter or address my concerns. There was not a single kind gesture or attempt to rectify the situation in a professional manner when I stood there in front of him. He said oil changes take half a day now not 30 minutes and a diagnostic is 3 days, you must leave your car and they do not offer any help on alternative transportation. He was saying all he could to discourage me. Mr. Montoya's behavior left me feeling undervalued as a customer and completely disillusioned with the level of service provided by Keyes Hyundai Van Nuys. His shady practices and dismissive attitude have severely tarnished my perception of this dealership, and I am deeply disappointed that such conduct is tolerated in a customer-facing role. I would strongly advise potential customers to exercise caution when dealing with Carlos Montoya and perhaps reconsider trusting Keyes Hyundai Van Nuys with their automotive service needs, as my experience indicates a significant lapse in integrity and customer service standards under his management. -(Women Beware) I noticed the majority of negative reviews are women. It's unfortunate. More