Keyes Hyundai

Very attentive but not overbearing. Everyone that we have needed to work with has been readily accessible and pleasant. Our family has been extremely faithful over the past few decades to another car man needed to work with has been readily accessible and pleasant. Our family has been extremely faithful over the past few decades to another car manufacturer and decided to take a chance on Hyundai and this dealership in particular and we couldn’t be happier. More

I honestly don't know where to begin. This was the most disturbing, negative and unprofessional experience I've ever encountered with any business in my entire life. Let's start with the salesperson named disturbing, negative and unprofessional experience I've ever encountered with any business in my entire life. Let's start with the salesperson named Siuzanna Asratian because I'm still recovering from her emotional hostility and borderline harassment that she's put me through. I purchased the car and scheduled a pick up for the next day. When I returned to pick it up, Siuzanna was assigned to demo it for me. Upon me inspecting the vehicle, I noticed a small but noticeable damage on the bottom left corner under the headlight. I pointed it out to Siuzanna and asked her to note it in the report as I know it's my legal right, so that I don't get blamed for it upon me returning the car at the end of the lease. She laughed at me. I had to ask again and she said the will call the manager. The manager came and handled it by giving me the signed paper. Right then at the spot I decided that I want it fixed, after all, why wouldn't I? When I told Siuzanna I want it fixed, she proceeded questioning me as to why I asked the proof of the damage on paper. I told her because the service is already closed for the day and I can't leave the lot without documenting the damage, because then I don't have any proof that it's a preexisting damage. So, whether I want it fixed or not, I still need it documented. She then proceeded harassing me with the raised voice that I'm obligated to trust her word and cannot exercise my legal right to have preexisting damage documented. If I have to trust your word, why did I sign the lease then? Just trust my word that I'll be paying for the car every month! I was shocked! I then repeated again that I had the damage documented so that I could leave the lot and I want it fixed because why wouldn't I? She then continued harassing me in demeaning tone that I must trust them and that they had cameras as a proof of damage! What? How can security cameras capture small damage under the headlight of the car? When I pointed to her that she refuses me my legal right, she just mocked me and exclaimed again that customers must just trust her word blindly and not have any documented proof for preexisting damages before leaving the lot! I was so speechless and I still am, a week later. On top of it all, they drove my car for extra 6 miles between the time I purchased it and the time I picked it up the very next day. Extra miles that, of course, will be included in my limit. I already can't wait for my lease to be over, so that I can return the car and forget this terrible, emotionally disturbing and hostile experience that Siuzanna put me through once and for all. Please save yourself your nerve cells and shop at any other Hyundai dealer. More

At first it was a slow start, but the dealership went above and beyond. I’m happy with the results. Thank you for everything. I truly appreciate it. above and beyond. I’m happy with the results. Thank you for everything. I truly appreciate it. More

I've been to plenty of Hyundai dealerships before and had been lied to, had prices jacked up, and all-around a terrible experience but the keyes Hyundai team has changed that all for me. Aaron Burkhard was m been lied to, had prices jacked up, and all-around a terrible experience but the keyes Hyundai team has changed that all for me. Aaron Burkhard was my service manager and every time I go I can rely on him to be honest, and to truly care about getting the job done properly. He was able to fix issues that the dealership in Tampa, Fl was unable to handle and is always a huge help in taking care of my vehicle. 10/10 More

Bobby in Sales and Richard in Finance made the purchase of my 2021 Hyundai SEL a great event ending up with me driving home my new car that evening. of my 2021 Hyundai SEL a great event ending up with me driving home my new car that evening. More

Completed work as described and mostly on time. Missed by 30 minutes. Did not need to wait to pickup. 30 minutes. Did not need to wait to pickup. More

the only complaint I have is it took 3 hours for the oil change, and tire rotation. I realize they are busy, that to long oil change, and tire rotation. I realize they are busy, that to long More

Service center is always efficient and I come home with a clean car, ta boot!! John Shaw is communicative and I was out of there in 45 minutes, so I had the rest of my day. clean car, ta boot!! John Shaw is communicative and I was out of there in 45 minutes, so I had the rest of my day. More

I made the service appointment at the last minute and was able to bring my car in & got it back in 2 hours. The car wash was perfection. Friendly staff especially John Shaw. able to bring my car in & got it back in 2 hours. The car wash was perfection. Friendly staff especially John Shaw. More

Ms. Tiffany Baker was very courteous and professional. She went above and beyond to ensure my car was taken care of. I commend her for her excellent customer service ! I would heartily recommend her to ot She went above and beyond to ensure my car was taken care of. I commend her for her excellent customer service ! I would heartily recommend her to other potential customers. She deserves a raise and promotion. Excellent job Tiffany, thank you very much !!! More