Keyes Hyundai

The staff at the NEW MISSION HILLS Keys Hyundai dealership are all GREAT! Everyone we worked with with knowledgeable, patient, and helpful. They went out of their way to be sure we received all the dealership are all GREAT! Everyone we worked with with knowledgeable, patient, and helpful. They went out of their way to be sure we received all the information we needed, and to work with us to make the price and payments more than fair. We were able to get all the information we needed easily and over the phone, and drove 2 hours to get our car from them because we found them to be the most committed to customer service of all the dealerships we contacted. Everyone is honest and forthcoming, easy to work with, and they have the best inventory; we found our 'hard to find' car there. We will definitely go back for our next hyundai purchase! THANK YOU! ~Barbara More

And another Hyundai dealer lost me because of their lies and wasting of my time! Not a good customer SALES service! Please note that my experience is based upon one SALES individual name Samuel on the and wasting of my time! Not a good customer SALES service! Please note that my experience is based upon one SALES individual name Samuel on the phone. Please also note that this was my first time ever to call this dealer. Ok, so I called this dealer yesterday evening because I am shopping for a car and need to buy it either this weekend or the next one. I had the quote from the other dealer and wanted to shop around to see if someone else might even have a better deal for me. So after giving all the necessary information to this guy name Samuel, he started telling me on how good his dealer is. How they are number 1 in terms of the sales volume blah blah blah....Mind you that I have already heard all this from the other dealers as well :) Anyways, I asked him for their best low price and right away he told me to forget about asking him the low price because their price will be the lowest or will beat any low price I already have. Guaranteed. Period! He asked me for my low price and I told him that I will give it to him only once he give me his! He continued to argue with me on how it will be useless for him to give me the price and instead he will beat what ever lowest price I already have. again "Guaranteed!" At this point, I told him clearly to be straight forward, honest, and truthful to me and to not waste my time. After several request, he finally agreed to call me back with his price. He called back after 10 mins and his what so called "low best price that no one can beat" was 1600 more than the price I already had from the other dealer! However, as promised I then gave him my price and this is where he got caught with his lies. Right away he told me that he cannot match or beat my price. He said that he has no idea on how this other dealer is offering me at this price but regardless he can't do it. At this point I reminded him his earlier promise, comments, and statements on how he can beat or match any ones price and it was guaranteed! To defend that he told me that yes they can match the price but not the one that I have because that is next to impossible and no idea what this dealer did to the car to sell it at that price! What a joke! So, on one hand he is still keep saying that he can beat or match the price but on the other hand, at the same time, can't match the low price I have! A total contradiction to what is saying and/or said earlier. At this point, I guided this person to the other dealer's website to proof my low price and that I was not lying to him. I then asked him if cannot match or beat my price then what is the second best price he can offer me after listening and seeing my price. Now, all of a sudden he started to tell me to just go and buy from this other dealer and why I am not going or what's the wait for? I told him to go or to not go is total my decision and to not tell me on what to do. He was kept going on and on in circle. Finally, he told me that he can ask his manager again for the second low best price and will call back. He did call back after 15 mins with just 200 less than his initial price. He then again argued with me on why I am waiting and just not to this other dealer even though I told him earlier not to do that! I again reminded him to either fulfill his early promise of "can beat anyone's price or have the lowest price among all" or just don't tell this false statement to the customers. He again kept going on in circle on how he can still beat it but just not my price :) Can you believe this! Finally, he told me to come down on the weekends because the managers are much more aggressive and motivated to sell the car and I may be able to score a deal. I told him that I don't want to drive all the way down and then leave if nothing works and that is the reason I want to settle, at least, the base price on the phone. He again just kept going in circle on either I should go to this other dealer or just come to him on the weekends to see if they can come close to my price. I then asked him on why managers are only motivated during the weekends to which he has no answer. How can I think about this dealer for any future purchase or for recommending it to others? Looks like I am not alone in terms of their bad customer service after reading reviews from the other Yelpers. Please note that the guy's attitude and tone through out the conversation was good and nothing was wrong with it. It is just his false promise, statements and of course the price that just ended the deal for me. Like I said, my experience was based on a guy name Samuel at SALES department. This dealer may have other good people working in there but I will still go somewhere else after my experience! A word of advice to all you readers; do rigorous and extensive search regarding the price and never feel pity or believe these dealers on whatever they say or claim! More

I finally decided to trade in my 2012 accent for a newer, less base model car so I was looking into the 2013 elantra. My fiancé and I walked around the lot for a bit but then we stumbled upon issac who was less base model car so I was looking into the 2013 elantra. My fiancé and I walked around the lot for a bit but then we stumbled upon issac who was more than happy to help us find what we wanted. I found the specific car I wanted and issac brought us to their stock in the garbage and found something extremely similar to the one I wanted. At first I didn't even want to test drive I just wanted to buy and issac told us we should test drive it first. I am definitely happy that I did because it made me fall in love with that car even more! Issac made the process of trading in my accent lease and getting my new elantra extremely easy and pleasant. We were expecting to sit around forever but we were out of there within an hour. I drove off the lot extremely happy and it is such a pleasure driving my car everyday. I also love that issac occasionally follows up with me, his service is personable and he makes me feel like an actual person and not a dollar sign. I'd recrommend going to issac for help anytime, the other guys not so much. Thanks again issac!! More

We were serious about purchasing a new Hyundai Genesis and were hoping to buy locally. We went into Keyes Hyundai and were helped by one of the new members of the Keyes staff. While he was a nice young and were hoping to buy locally. We went into Keyes Hyundai and were helped by one of the new members of the Keyes staff. While he was a nice young man personally, he was new at the dealership & inexperienced, nor given any equipment with which to work i.e. a computer with car information loaded onto it. Prior to start of any negotiation, I advised that I had quotes in hand from several other dealers out of area; so I had a quote in mind that I would work with but preferred to buy locally. If KH could come close to that number, a few hundred $$$ would not be a deal breaker. He had to write everything by hand, had no information for us on financing nor any Hyundai incentives and had to continually run back and forth to his manager in the back. His manager didn't even bother to come out to help. I mentioned I was well aware of the mfr's rebates/cash back programs that are currently advertised online. When they presented their offer, it was MSRP with no discounts for mfr incentives. As well, they lowballed our trade-in @ $3000 to start and moved way up to $3400. In an attempt to prove that their trade-in estimate was correct, the salesman took me over to a computer and looked up our trade-in on KBB in my presence, to prove that our car was not worth what I thought; on KBB, the "fair"(and lowest) rating was already $4800. This $1800 difference was an eye opener! We never expected our car to be rated at the highest category, all we wanted was a fair price. Another salesman came up behind me and started making fun of my opinion that our car was undervalued by them. I finally had enough, requested my car key and walked out, having wasted 2+ hours of my day, and I drove home remembering why I hate buying a new car. After that bad experience, I decided to keep my "old" car and threw away my previous quotes. On a whim 2 days later, I requested a quote from a top rated H dealership 40 mi away, quickly rec'd quote (close in $$$ to others since trashed), made the long fwy drive to dealership; but happily drove home in our 2012 Genesis 4 hrs later. FWIW my trade-in was $5500, so I was lowballed by K even more than I thought. All we wanted was a "fair deal", consistent w other quotes & to be treated in an honest & professional manner. Those dealerships do exist & dealerrater.com is a great source. Genesis @ Harbor Hyundai; they gave us $5500 for our trade-in. We later found out that Harbor Hyundai is rated #1 on dealerrater.com. They offered us every incentive up front and worked with us to complete the deal. Don't go to Keyes!!!! They will jerk you around. More

kEYES MET MY REQUIREMENTS FOR THE DEAL. wOEKING WITH THE FINANCE DEPARTMENT WAS ALSO QUITE PLEASANT. THE CHOCALATE CHIP COOKIE GAVE ME A FEEL GOOD ATTITUDE ON TOP THE EXCITEMET OF GETTGN THE CAR. THE CAR WA FINANCE DEPARTMENT WAS ALSO QUITE PLEASANT. THE CHOCALATE CHIP COOKIE GAVE ME A FEEL GOOD ATTITUDE ON TOP THE EXCITEMET OF GETTGN THE CAR. THE CAR WAS DETAILED AND READY FOR DELIVERY WHEN THEY SAID IT WOULD BE More

Very professional and helpful. Helped me out when another dealer would not. They seemed to value me as a customer and appreciate my business. They seemed to do everything possible to be accommodatin another dealer would not. They seemed to value me as a customer and appreciate my business. They seemed to do everything possible to be accommodating. More

DO NOT GO TO THIS DEALERSHIP! The only reason I rated this dealership a “1” is because this is the lowest number available. They deserve a zero rating. I contacted the dealership prior to driving to this dealership a “1” is because this is the lowest number available. They deserve a zero rating. I contacted the dealership prior to driving to it (I live about 90 miles away from Keyes) and thought we had worked out a price. When I arrived, they wanted to charge me about $3,000 for only $500 worth of options! It is this kind of dealership that gives car salesmen a bad name. The good news is there are dealerships out there that believe in customer service and will sell you a great car at a fair price. I finally wound up at Harbor Hyundai, which is the antithesis of Keyes. I feel I received a great deal on a great car AND with great customer service. Do yourself a favor: take the extra drive to Harbor Hyundai where they do not rely on slimy sales tactics. In the age of internet car shopping, I am baffled why Keyes would continue to use outdated sales methods. More

Very unprofessional and slimy sales tactics. Stay very far away. Went with my son to help him try to purchase a 2012 Elantra. Their website inventory showed them having a few dozen 2012 Elantras and my far away. Went with my son to help him try to purchase a 2012 Elantra. Their website inventory showed them having a few dozen 2012 Elantras and my son had been emailing all week with one of the sales managers who encouraged him to come in. Salesman is very friendly. Get there and after a few trips to their offsite lots (their main lot is extremely small) it becomes obvious they have almost none. Eventually they look up their inventory and find they have 3. OK, frustrating, but the model is popular and they were indeed busy that day, so maybe they just hadn't been keeping the inventory list up to date. I give them the benefit of the doubt. Then start to negotiate price for a Elantra that is supposed to arrive in a few weeks. My son has a quote from Keyes via USAA credit union for the model he wants. This is where it gets slimy. They use the old dealer installed alarm scam. Yes, they would sell a vehicle at that price if they had one, but all of their vehicles come with a *dealer* installed alarm system at $700 (or maybe it was $800, not sure). Then they go one better! And there's an addition $700 (or $800) charge to "register" the alarm. Pure profit for the dealer. In their great magnanimity, they offer drop one of the $700 (or $800) dollar charges. Gee thanks. We walked. I hate dealers who play these type of games. If the car is popular, fine. They can sell it at a higher price than one that is not. But be upfront about it. Don't force dealer installed alarms or paint protection or scotch guard on the seats to add profit. With a dealer like that, who knows what other extra fees and charges are waiting further down the sales process. Ended up dealing with multiple other dealers finding the car my son wanted and every one was much more straightforward and professional to deal with. He ended up buying his car from one of them the next weekend. I advise car buyers to avoid Keyes Hyndai in Van Nuys like the plague. More

I experienced firsthand Keyes Hyundai's shady, crooked, unethical sales tactics. The salesman tried to hide $1200 worth of bogus charges. For your own good, don't go near this place! unethical sales tactics. The salesman tried to hide $1200 worth of bogus charges. For your own good, don't go near this place! More

Don't believe their ads. They're all really tempting and the sales staff is really nice when you're on the lot but the numbers that they give you do not compare with the numbers that you get. I was looking the sales staff is really nice when you're on the lot but the numbers that they give you do not compare with the numbers that you get. I was looking for a lease and the financing department was not helpful at all in trying to get our business. They were asking for over $100 of what the lease was supposed to be, we were quick to walk away and they called us back telling us that they were going to work it out but never called back. More