Keyes Hyundai

Overall Good with a Little Bump My overall experience at this dealership was above average, mostly due to Jason's practical, prompt and attentive manner of selling me a car. My expe My overall experience at this dealership was above average, mostly due to Jason's practical, prompt and attentive manner of selling me a car. My experience with the service department was above average in that the mechanic and service person were consistent with their estimated service time and were not aggressive. I felt they listened to my needs and addressed them. However, there was a discrepancy between the reception's and service department's information when I called to try to make an appointment. While the receptionist invited me to drop in, with no need to make an appointment because "they weren't busy," I found myself waiting and being told by the service dept. I should have made an appointment because there was a long wait. I felt deceived. But once the car was in repair and I proceeded to trade it in early (upon a salesperson's recommendation) for a new lease, things moved more smoothly and quickly. Ultimately, the experience turned out good. More

Great experience I have already told everyone about what an amazing experience I've had at your dealership. My salesmen took the time to get me into the exact car I wa I have already told everyone about what an amazing experience I've had at your dealership. My salesmen took the time to get me into the exact car I wanted and the seamless experience will continue to influence my faith in the brand. More

Very satisfied Very nice and humble sales rep. Made us feel very comfortable. Thanks Johhny Martinez. I would definitely recommend him as a great sales person to my Very nice and humble sales rep. Made us feel very comfortable. Thanks Johhny Martinez. I would definitely recommend him as a great sales person to my family and friends. More

great Quick and speedy process. Went in, Told them what I was looking for and they delivered it with no problem. very happy. thank yoy very much Quick and speedy process. Went in, Told them what I was looking for and they delivered it with no problem. very happy. thank yoy very much More

Awesome experience with Manny Wong Manny Wong is just a 5 stars sales rep!!! I would in a heartbeat gave recommendation for everyone who needs Hyundai to Manny. I could not really say f Manny Wong is just a 5 stars sales rep!!! I would in a heartbeat gave recommendation for everyone who needs Hyundai to Manny. I could not really say for any other people in the dealership though. Thanks Manny More

My first Hyundai and Probably my last Wonderful customer service and overall satisfied with the dealer. They know what they are talking about and always assist you in any way possible espe Wonderful customer service and overall satisfied with the dealer. They know what they are talking about and always assist you in any way possible especially when getting your services done. Car buying purchase was a breeze since Michelle and the other sales consultant know how to make you feel at ease and they make buying a car easy and simple. More

Nice experience Great people...all. I left another dealership(Ladin)to come here. I had a good time and purchased a better car with all the techy stuff I wanted for Great people...all. I left another dealership(Ladin)to come here. I had a good time and purchased a better car with all the techy stuff I wanted for a better price than I thought I could get anywhere. More

Excellent I was very satisfied with the customer service we were provided at the dealership. We got the car and I love it more and more every day! I was very satisfied with the customer service we were provided at the dealership. We got the car and I love it more and more every day! More

Keyes wastes your time. Does not honor an agreed upon price On Friday, I negotiated a purchase price on the phone with Ruby Chu, and after 6 hours, she still had not e-mail me the contract numbers (taxes, regis On Friday, I negotiated a purchase price on the phone with Ruby Chu, and after 6 hours, she still had not e-mail me the contract numbers (taxes, registration fee, etc.). On Saturday, I e-mailed her what I thought the numbers should be, and she said in an e-mail "My manger says we can do that deal for you". I applied through their website for financing, and on Monday at 9:00 am, I had my daughter go to the dealership to give the down payment. At 10:00 am, I spoke with David Kohan who was supposed to produce the contract. He said he would give it to Ruby to review with me. Over the next few hours, I left messages with Ruby and David, and they did not return my call. By 2:00 pm they still had not provided me a sales contract, so I called back and talked with Darin Lawrence, a sales manager, and he got Ruby to pay attention to the deal. Ruby did not know some of the numbers on the contract, so she had me talk to Manny Pratheepmanowong. I confirmed the numbers with Manny, and he said he could fax me a copy of the sales contract within 30 minute (3pm). By 4:00 pm, still no contract, so I called back. All the Sales Managers were in a meeting, and I ended up talking with Cecil (?), a finance manger. She said she could see the deal, and would print the contract ASAP as I waited on the phone. A few minutes later Ruby got on the phone and said they were not interested in completing the sale. I then asked to speak to a manager, and Darin got on the line (I thought he was in a meeting), and he said the same thing. I ended up complete the sale with Glendora Hyundai. Glendora did what they said they would do. More