Keyes Hyundai

Great service, service techs are very professional. It is hard to get appointment, but after forth try was able to get hold of some one. Very satisfied with fast diagnosis and change of battery. Th It is hard to get appointment, but after forth try was able to get hold of some one. Very satisfied with fast diagnosis and change of battery. Thank you kindly More

Needed a windshield replaced. ..the service was fast, and the staff was very courteous and helpful! Very pleased! ..the service was fast, and the staff was very courteous and helpful! Very pleased! More

Amazing, very helpful and very informative on the recall which made my experience a lot better. which made my experience a lot better. More

The car was supposed to be ready after 2. I waited and waited to hear from someone. Finally, at 4:15 I called because service closes at 5. After 3 calls, I heard from the service person. W I waited and waited to hear from someone. Finally, at 4:15 I called because service closes at 5. After 3 calls, I heard from the service person. What is going on with communication? More

Routine service Service was fast Staff was polite Had no problems scheduling nor with the actual appointment Had no problems scheduling nor with the actual appointment More

This is a great dealership they keep you informed about the time it will take to service your vehicle and the service department gets you in and on your way as soon as they can it’s by far the best dealers the time it will take to service your vehicle and the service department gets you in and on your way as soon as they can it’s by far the best dealership I’ve worked with since I’ve been driving More

I have been coming to this establishment for several years now, because it's the closest to me as I live in Santa Monica. I cannot possibly find the adjectives to accurately describe just how poorly thi years now, because it's the closest to me as I live in Santa Monica. I cannot possibly find the adjectives to accurately describe just how poorly this place is run. No one is happy there. No one wants to help. Everyone just wants to move on and isn't interested in helping. They don't understand Hyundai's own protection plans that cover basic maintenance and ALWAYS try to invoice for covered services. They are slow, incompetent and outright rude. Willie is the best they have, and I know he's just doing the best he can. John Shaw just doesn't care because they've overloaded him with so much. Clients are all complaining amongst themselves in the waiting area EVERYTIME I go there, so I know it's not just me. Take ALL your business to South Bay Hyundai - a completely 180 degree pivot. They actually care and we're professional/courteous from beginning to end. Bye bye Keyes (or Lithia, whatever conglomerate you guys are owned by). More

We've always been a Toyota and Subaru family until we got a 2020 Ioniq PEV and EV. Cars are great except with issues with the 12v battery. Took it to another local Hyundai service facility and they said it a 2020 Ioniq PEV and EV. Cars are great except with issues with the 12v battery. Took it to another local Hyundai service facility and they said it was fine.. hurried us out of there. We were tired of constantly having a dead battery and looking forward to returning our EV in a few months. John Shaw was professional, attentive, realistic, and thorough. He was able to take care of our problem and we decided to keep this car. We'll be asking for only him for future service visits. More

The whole service team is top notch. I was even given a Lyft to and from my work while the serviced my car. Great perk! I was even given a Lyft to and from my work while the serviced my car. Great perk! More

My first service experience for my Ioniq5 with John Shaw was efficient and very helpful. was efficient and very helpful. More