Key Scales Ford

Best Experience We found the vehicle we were looking for and are most pleased. We are most grateful for the kind and helpful assistance received from Fred Almonte, i We found the vehicle we were looking for and are most pleased. We are most grateful for the kind and helpful assistance received from Fred Almonte, in the Sales Dept., as well as the services of the Finance and Service Departments. More

Thank You... Cat Langbehn!!! My 2011 Ford F250 is perfect!!! Cat caught me looking at the truck early Saturday morning and really made my used car purchase perfect. She had the de My 2011 Ford F250 is perfect!!! Cat caught me looking at the truck early Saturday morning and really made my used car purchase perfect. She had the deal worked quickly with a fair price and before I knew it I was signing my life away. I could not of expected more from her and her service!!! Thanks again Cat for making my small business better!!! More

NEVER AGAIN Cat Langbehn (Salesperson) gave us a $500 gift card as part of a promotion. When I tried to use it there was a zero balance on the card. Returned the Cat Langbehn (Salesperson) gave us a $500 gift card as part of a promotion. When I tried to use it there was a zero balance on the card. Returned the card to Cat, and was told she would mail me a new card. Two weeks passed, so I called and left messages twice for Cat and Emailed once, never got a response. On Feb 20, customer service rep Angela Thompson called as routine follow up and I told her of my problem. She said she would have Cat give me a call. Never heard from Cat. On Feb 26, talked to Angela Thompson again and told her I still didn't hear back from Cat. She said see would look into it. Never heard back from her. On march 3, called Cat and left message that if didn't hear back from her I was going to call Bruce Johnson the General Manager. Never Heard back. On march 6, talked to GM Bruce Johnson and told him what was going on. He told me he would look into it and have Cat give me a call. Never heard back from anyone. On march 13, called Bruce Johnson and left message for him to call me. Never heard back. On March 16, called and talk to Bruce Johnson and said he would have someone call me. On March 17, Jeff Wagner from promotions called and talked to me. He had no explanation on why Cat gave me a gift card that had zero balance. The mailing I gave her stated , buy a new car get a $500 gift card. (Not, I repeat, Not a chance to win a gift card!!!) Why give a card at all if it has a Zero balance? The man in charge of promotion (Jeff Wagner), solution was to tell me that if I stopped by they would give me a $5 gift card or they would mail it to me if I wanted. WHAT AN INSULT ! I told him I was not interested $5 gift card and he could keep it. After two months, it is amazing that this is the best solution to the problem they could come up with. Not one of the four people I dealt with offered me an apology. I also received two maintenance services when I bought the car, but I will not be accepting them because I will never step foot in Key Scales Ford dealership again. More

Used car purchase Purchase experience was good. Rich and Randy both did a good job. Rich was short and curt at times. Randy was more laid back and friendly. Purchase experience was good. Rich and Randy both did a good job. Rich was short and curt at times. Randy was more laid back and friendly. More

Complete Comfort The salesperson, Rich Rysell, found out just what we expected from ,a new automobile. Then he found an excellent group of vehicles from which we coul The salesperson, Rich Rysell, found out just what we expected from ,a new automobile. Then he found an excellent group of vehicles from which we could choose. We never felt rushed or pressured in the entire process. That"s what we call complete comfort. More

Buying a used car Randy was very Pleasant, very professional, very knowledgeable and great to work with. Best experience we've had at a car dealership. Will definitely Randy was very Pleasant, very professional, very knowledgeable and great to work with. Best experience we've had at a car dealership. Will definitely do business with key scales ford again. More

Ford Focus 2012 clutch and Intermediate shaft bearing replac I had , clutch replaced and intermediate shaft bearing replaced over two days, as well as oil change and tire rotation. Thanks to Kurt (Manager in Pa I had , clutch replaced and intermediate shaft bearing replaced over two days, as well as oil change and tire rotation. Thanks to Kurt (Manager in Parts) and Joe and Randall in Service and the Transmission guy (don't know his name) and his assistant,in getting the job done in a timely manner also they were very respectful. Great job! well done guys!. You could teach the Service Techs. and people in Service in Canada a thing or two about customer service. Barbara Martin More