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Key Ford of Rockland - Service Center

Thomaston, ME

4.2
178 Reviews

178 Reviews of Key Ford of Rockland - Service Center

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September 29, 2024

Helpful clean professional . Customer service is friendly and prompt . Need more cars in show room for customers to view while waiting for your service completion. Tv on in wa More

by bob@schilke.cc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Strong
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2024

Very great people , they will do all they can to help you get the car you want . More

by dalegriffin007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marie Forbes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Batty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Strong
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2024

$75 to replace a blinker bulb…. .not coming back ….. I’ll pass next time. Thank You! More

by LINDAELLIOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Strong
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2024

I found the Key Ford staff to be both courteous and knowledgeable. I will definitely use their services again. More

by drusch99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Strong
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2024

Always provides good service and answers my questions to my satisfaction. I have been bring to Ford for service for nine years. You sold my my F-150; thanks. More

by MEHITTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2024

Everyone was so courteous and i spoke directly with the service technician who provided me with some useful suggestions which made sense. BTW my Ford Explorer is 27 years old (1997) and runs like a spinnin More

by Jvgbcpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Strong
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2024

Service department seems short staffed long wait for appointments took over 5 weeks to complete my repai from the time I attempted to schedule an appointment to diagnose the problem to the time repairs More

by Kempdh69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caleb Wight
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

Key Ford of Rockland responded

Hello, we are very sorry that we fell short on satisfying your service needs. Yes, we are short handed, but have recently made some changes which should help. We do appreciate the 5 star on workmanship, thank you. I have heard many dealers are booking out several week. It’s unfortunate, but there’s a shortage of mechanics in the industry. If you know any good ones, we have an air conditioned shop, and I will pay a referral fee. I hope you will give us another chance for your business, thank you. Marie Forbes 207-594-4466 x305

More
September 20, 2024

Easy, quick, effective - what more could I ask for? And a good work/waiting space, which is really appreciated. More

by RBETTERLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara Strong
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2024

Not pleased with service I received ! My car was still under warranty and you didn’t fix it correctly it continued to get worse , until warranty went bad then you decided to tell me what More

by Djevixu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Hallock
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Key Ford of Rockland responded

Hello, my name is Marie Forbes, I am the GM. I would love to investigate your situation and help you the best I can. If you will please call me at 207-594-4466 my direct extension is 305 In the meantime, I am really sorry that you had a bad experience. I am pretty helpful if you give me a call. Thank you, Marie

September 16, 2024

We are another small business in the area. We needed some work done on one of our customers vehicles. They were able to work us in around other apartments to get us taken care of. Caleb took g More

by rwgliddenautbody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
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