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Key Ford of Rockland - Service Center

Thomaston, ME

4.2
178 Reviews

178 Reviews of Key Ford of Rockland - Service Center

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December 10, 2024

Prompt service. Caleb also submitted everything for my ford rebate and assisted with my military discount. More

by JERRADROBINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Macy Bosma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2024

I have been happy how I have been treated after purchasing my vehicle last March. Thank you. More

by jgconlan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macy Bosma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2024

Very excellent personality, listens greatly, and what I think is great that he talks so naturally like a friend ,gave some of himself after I asked him about his mom. I guess very open smiling, happy. Tha More

by shilsannnoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2024

Was notified of recall , was able to get it done thanks for the timely service More

by donaldlitz42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Strong
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 23, 2024

My front defroster button is sticky and i brought it in under warranty and was told it is not sticking down. Try it on a cold morning and tell me it’s not faulty. That made me a lil mad. $33000 vehicle but More

by Yelloyote
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2024

Clean comfortable waiting area friendly accommodating staff service completed in a reasonable amount of time and as requested. More

by ttoolman05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Gamage Five Stars
November 20, 2024

Excellent service and very professional staff. I got in and out when they said I would. More

by Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2024

Dishonest / Unprofessional /Unethical practices not sure how they are in business with this kind of bad behavior More

by stephen55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Patterson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marie Forbes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tracy
Nov 18, 2024 -

Key Ford of Rockland responded

Good morning, This is Marie Forbes the GM. I am very sorry to hear that you had a bad experience. This is the opposite of what we are all about. I would very much like to get involved to hear your concerns so that we can improve. Would you be willing to call me directly? My phone number is 207-594-4466 ext. 305 gets you right to my desk. Also, we do not recognize who this is as we haven't had a customer named Stephen in lately.

November 16, 2024

Great service - they diagnosed my issue and got it fixed quickly. Would recommend Key Ford service! More

by slg828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2024

Went beyond the obvious to make short work of resolving a 5 or 6 part problem that eventually was found to stem from 1 very old fashioned cause — melted insulation on an exposed wire. More

by davros188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Strong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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