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Key Ford of Rockland
Thomaston, ME
318 Reviews
Key Ford of Rockland is a proud member of the Key Auto Group.
We make the car buying process very simple by displaying the lowest price on the window. We believe there is more to buying a vehicle than worrying about the price. For that reason, Key Auto has simplified that process for our customers. When we price a vehicle, we take the following into consideration: 1) market conditions, 2) what the area dealers are selling them for, 3) Kelly Blue Book* retail. This way, when you leave a Key Auto Dealership, you're confident you've received the absolute best deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 318 reviews
November 03, 2023
Quoted 500, cost 630. Texts to confirm my appointment but didn't have me on the books when i showed up. Attitude from young bearded man when i was checking in. Vehicl Texts to confirm my appointment but didn't have me on the books when i showed up. Attitude from young bearded man when i was checking in. Vehicle not cleaned, washed and seat in full forward position. More
by Chevy
Verified CustomerEmployees Worked With
Uncertain of anyone's name
November 03, 2023
There are at least 3 recalls on my vehicle and I had to ask about them instead of the dealership letting me know. They never offered to see if my vehicle was under recalls nor did they offer to schedule an ask about them instead of the dealership letting me know. They never offered to see if my vehicle was under recalls nor did they offer to schedule an appointment for any. I find that to be rude and poor customer service. More
by GUNNER722
November 02, 2023
Got scheduled fairly quickly. Great service, and on my way within an hour. Thank you! Great service, and on my way within an hour. Thank you! More
by MAKO111293
Employees Worked With
October 31, 2023
They are very accommodating ,no non sense ,not pushy to try and make a sale try and make a sale More
by pinckie34
October 28, 2023
They have taken care of our needs to date. They seem to want to sell us alot of warranty services. They seem to want to sell us alot of warranty services. More
by dsnowdeal
October 28, 2023
Jesse was a great person to deal with. Working with me on a Friday afternoon would be trying for anyone. He was patient, pleasant, and made me comfortable. So glad keye has added transport Working with me on a Friday afternoon would be trying for anyone. He was patient, pleasant, and made me comfortable. So glad keye has added transportation for the clients. Ron was also such a pleasant person driving me back and forth. More
by CWHITE28
October 28, 2023
A very professional and accommodating service department and the cost was more reasonable than expected and the cost was more reasonable than expected More
by mainecoastinteriors4
October 27, 2023
Don:t know much about Key Ford Rockland as I initiated my lease with Rockland Ford. Key Ford of Rockland has been pleasant to work with so far. lease with Rockland Ford. Key Ford of Rockland has been pleasant to work with so far. More
by KOHALAWIND
Employees Worked With
October 27, 2023
The service was easy to schedule on line and change when I had an unexpected conflict. I received a call when my vehicle was ready and pick up was easy. My only suggestion is to have a motion light near the I had an unexpected conflict. I received a call when my vehicle was ready and pick up was easy. My only suggestion is to have a motion light near the key drop off box. I had to drop off very early and it was dark and no lights out there, which was a bit of a challenge. I appreciate being energy efficient but a small light could help to avoid falls, etc. More
by Mhannan
