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Key Ford of Rockland
Thomaston, ME
238 Reviews
Key Ford of Rockland is a proud member of the Key Auto Group.
We make the car buying process very simple by displaying the lowest price on the window. We believe there is more to buying a vehicle than worrying about the price. For that reason, Key Auto has simplified that process for our customers. When we price a vehicle, we take the following into consideration: 1) market conditions, 2) what the area dealers are selling them for, 3) Kelly Blue Book* retail. This way, when you leave a Key Auto Dealership, you're confident you've received the absolute best deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 238 reviews
November 23, 2023
Always greeted and treated like one of the family. Staff is knowledgeable, kind,and willing to go a bit further to get what we wanted. Even after the sales had concluded we were still treated as a val Staff is knowledgeable, kind,and willing to go a bit further to get what we wanted. Even after the sales had concluded we were still treated as a valued customer not as a passed sale. My family and I have purchased many vehicles over the years and will continue in the future. More
by rumrunr04841
Verified Customer
November 21, 2023
Very nice to work with and helpful Pleasant place to work with would highly recommend with would highly recommend More
by emcdonald650
November 21, 2023
Jess has always been great and is my preferred go to when dealing with service. dealing with service. More
by Jaymed
November 08, 2023
Honestly, my overall opinion of Key Ford is getting worse. I was informed at my service that they could not rotate my tires because they needed to be replaced. I purchased my vehicle from Key Ford a fe worse. I was informed at my service that they could not rotate my tires because they needed to be replaced. I purchased my vehicle from Key Ford a few months ago and was never informed that tires would need to be replaced so soon, if I was told this information I would’ve had them changed at that time. Unfortunately, the only take back from this experience is that the customer is being left out and it is all about the money. They wanted to sell my car so they did not let me know if things that they discovered in their inspection before they sold it to me , and now the same dealership is telling me I need to pay to fix the problem that could’ve been addressed a few months ago. I like the old-fashioned, handshake deal, I like being able to call my salesman or representative, and be honest, that, along with other issues that have happened in the past few months with the dealership is pushing this 15 year customer away More
by LOCAL1584
November 07, 2023
They Did great work for me, and respected my time while making sure all that could be was covered by warranty. making sure all that could be was covered by warranty. More
by andrewp
Employees Worked With
November 07, 2023
Went out of their way to. give me a great deal on my new Bronco. They whole process moved in a timely manner with my salesman explaining where we were in the process. I would b give me a great deal on my new Bronco. They whole process moved in a timely manner with my salesman explaining where we were in the process. I would by again from Key Rockland Ford. More
by Jmhearn2040
Employees Worked With
Josh Derby
November 07, 2023
Rude, impolite, don’t care about customer at all! Favorite response we can’t do that!! Favorite response we can’t do that!! More
by duanes3266
Employees Worked With
