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Key Ford of Rockland
Thomaston, ME
318 Reviews
Key Ford of Rockland is a proud member of the Key Auto Group.
We make the car buying process very simple by displaying the lowest price on the window. We believe there is more to buying a vehicle than worrying about the price. For that reason, Key Auto has simplified that process for our customers. When we price a vehicle, we take the following into consideration: 1) market conditions, 2) what the area dealers are selling them for, 3) Kelly Blue Book* retail. This way, when you leave a Key Auto Dealership, you're confident you've received the absolute best deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 318 reviews
September 21, 2024
Service department seems short staffed long wait for appointments took over 5 weeks to complete my repai from the time I attempted to schedule an appointment to diagnose the problem to the time repairs appointments took over 5 weeks to complete my repai from the time I attempted to schedule an appointment to diagnose the problem to the time repairs were completed More
by Kempdh69
Verified CustomerEmployees Worked With
September 20, 2024
Easy, quick, effective - what more could I ask for? And a good work/waiting space, which is really appreciated. And a good work/waiting space, which is really appreciated. More
by RBETTERLEY
Employees Worked With
September 18, 2024
Not pleased with service I received ! My car was still under warranty and you didn’t fix it correctly it continued to get worse , until warranty went bad then you decided to tell me what My car was still under warranty and you didn’t fix it correctly it continued to get worse , until warranty went bad then you decided to tell me what was wrong and that it would be close to 7000 . I was working with a manager two different times which both were fired and I got left with nothing but payments in a car that had severe issues and a repair bill that wasn’t my responsibility. You are unorganized, unprofessional and you do not back up your warranties . Big disappointment my family who had purchased cars from you all will never purchase from you again , also many complaints from other people ! Good luck ! More
by Djevixu
Employees Worked With
September 16, 2024
We are another small business in the area. We needed some work done on one of our customers vehicles. They were able to work us in around other apartments to get us taken care of. Caleb took g We needed some work done on one of our customers vehicles. They were able to work us in around other apartments to get us taken care of. Caleb took good care of what we needed. More
by rwgliddenautbody
Employees Worked With
Caleb Wight
September 15, 2024
Decent experience, very accommodating. Everyone works together well for the sell. This review is counting words. Everyone works together well for the sell. This review is counting words. More
by MATTHEW.HEDRICH
Employees Worked With
September 13, 2024
Friendly, knowledgeable sales staff. Respond to requests. Nice building. Service people have also been good. Respond to requests. Nice building. Service people have also been good. More
by Grampy
September 10, 2024
Best experience! Marie, Misty and Seth were fantastic! We would return. Thank you, Amber Austin Marie, Misty and Seth were fantastic! We would return. Thank you, Amber Austin More
by AMBERLGRAY57
Employees Worked With
September 09, 2024
It was a great experience, no pressure ,very knowledgeable . Definitely would recommend key ford to others knowledgeable . Definitely would recommend key ford to others More
by WALL.ETHAN
Employees Worked With
August 31, 2024
A one week job took five to complete. And although work was done under the warranty, the noise that I brought it in for still persisted and I was told that was normal. And although work was done under the warranty, the noise that I brought it in for still persisted and I was told that was normal. More
by markranger
