Key Ford of Rockland

Andrew was a great salesman. Very communicative and proactive - for example, he sent me a full video of the car before I even asked. Very reliable person and that's huge for an o Very communicative and proactive - for example, he sent me a full video of the car before I even asked. Very reliable person and that's huge for an out-of-state purchase. Also felt like he would pitch for you and geniunely wanted to get the sale done smoothly, which is what you want when you want to buy a car. Seth in finance was also great. You can tell he's very reliable, thorough, and great at his job. He communicated everything clearly - which is what you want you want - during the stressful part of financing. He made everything easy to understand and quelled all my worries during this process. Would buy from this dealer again - and recommend to others! More

I was very specific in the new vehicle I wanted and it wasn't an easy task. Troy worked very hard for several weeks and I ended up with a new vehicle that I absolutely love. Of the 3 dealers that I wor wasn't an easy task. Troy worked very hard for several weeks and I ended up with a new vehicle that I absolutely love. Of the 3 dealers that I worked with, Key Ford was the most transparent, worked the most diligently to accommodate me and ultimately gave me a fair deal. Highly recommended! More

Ace was a wonderful salesman. He called me repeatedly throughout the week to let me know the update on a car a wanted. Through no fault on him whatsoever, it was sold to someone e He called me repeatedly throughout the week to let me know the update on a car a wanted. Through no fault on him whatsoever, it was sold to someone else. He knew what I was looking for, later that day he found me another one. I love this vehicle even more than the first. Ace has a place in my heart for finding me my wonderful new vehicle. More

This visit was an efficient and positive experience They checked my brakes and recommended future service checked my brakes and recommended future service More

Jesse and Caleb both do a very good job in the service department and are very accommodating department and are very accommodating More

Pleasant staff, quick to answer any questions I had. Jesse did a great job with keeping within my budget. Jesse did a great job with keeping within my budget. More

Professional, hardworking, trustworthy and will do whatever it takes to help you. They had to work hard but they found what I needed. whatever it takes to help you. They had to work hard but they found what I needed. More

Very helpful in fitting in my appt. and in explaining what was needed. Thank you!! and in explaining what was needed. Thank you!! More

Very helpful in fitting in my appt. and in explaining what was needed. Thank you!! and in explaining what was needed. Thank you!! More

We were very disappointed with how our Ford warranty claim was handled by Key Ford. While traveling to Florida, the tail light on our truck stopped working because of a burned-out light on our traile claim was handled by Key Ford. While traveling to Florida, the tail light on our truck stopped working because of a burned-out light on our trailer. To safely continue our trip, an RV repair shop performed a temporary wiring bypass/jumper so we could get back on the road to the Florida Keys. Once in Florida, we took the truck to a Ford dealership for evaluation and repair. They determined the trailer module needed replacement, which was covered under warranty. However, we were also told that Ford had advised the service technician that the truck needed a B096 cluster replacement. Because we had travel plans, rental concerns, and needed to return to Maine, we decided to wait and address the cluster issue once we got home. During the drive back, the truck’s right blinker continued blinking rapidly, which reinforced our belief that the B096 cluster replacement was necessary. After returning to Maine, we brought the truck to Key Ford, our original dealer. After inspecting the vehicle, they determined that the only issue was the temporary wiring jumper that had been installed by the RV repair shop to get us safely back on the road. They fixed the problem and concluded that the B096 cluster did not actually need replacement. Our frustration comes from the fact that we were then charged $270 in labor because the temporary repair had not been performed by a Ford dealer. We understand policies regarding outside repairs, but this was an emergency roadside situation done strictly to allow us to travel safely. We also feel there was confusing communication between the Florida Ford dealer, Ford corporate guidance, and Key Ford regarding whether the B096 cluster replacement was actually necessary. In the end, the issue turned out to be the temporary wiring repair, not the cluster itself, yet we were still left paying out of pocket for what we believed was related to the original warranty concern. We expected better clarity, consistency, and customer support throughout this process. More