Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Key Acura of Portsmouth
Portsmouth, NH
357 Reviews
At Key Acura of Portsmouth, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. At Key Acura of Portsmouth, we're committed to delivering you a purchase experience that exceeds your every expectation
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 357 reviews
March 13, 2023
We had a wonderful experience working with Rawle and everyone at Key Acura. I never felt pressure to purchase or look at vehicles I did not express interest in. I would highly recommend and will be ba everyone at Key Acura. I never felt pressure to purchase or look at vehicles I did not express interest in. I would highly recommend and will be back for any future vehicle needs! More
by A Woods
March 05, 2023
This dealership definitely tries to make the work and hassle of buying a car, easy. They are very accommodating and are willing to work with you so you leave with a vehicle you love. We ran into a snag w hassle of buying a car, easy. They are very accommodating and are willing to work with you so you leave with a vehicle you love. We ran into a snag with the original car I was interested in and they made up for it by giving me a better deal for the same price. The only reason it’s getting four stars is because it was my first time buying a car from a dealership and there was definitely an overwhelmingly sense of moving fast to get the sale made. Josh was excellent and very knowledgeable of all vehicles. Gunnar was also great and made the boring paperwork part a breeze. More
by ABooth
Employees Worked With
Gunnar Hassard, Paul Norrish, Joshua Chapais
March 04, 2023
The dealer and our sales person were great! They were not pushy and were patient while we made our decision. The paperwork was easy and we were able to take our new car home the same day. They They were not pushy and were patient while we made our decision. The paperwork was easy and we were able to take our new car home the same day. They answered all of our questions and we felt very comfortable with the whole process. We love our car and highly recommend the dealer! More
by rldavis21
March 04, 2023
Rawle is extremely knowledgeable about the cars he sells. Great ride with him and really appreciated the time he spent with me getting to know the new controls and features. Excellent experience! Great ride with him and really appreciated the time he spent with me getting to know the new controls and features. Excellent experience! More
by trc2112
July 22, 2022
I had a favorable car buying experience. Everyone involved was polite, honest, and provided diligent customer service throughout the entire process. I appreciated not feeling pressured and t Everyone involved was polite, honest, and provided diligent customer service throughout the entire process. I appreciated not feeling pressured and the relaxed environment. A quick shoutout for Jennifer for going above and beyond with the registration process. I appreciate you taking the extra time out of your day - thank you. Maddie, you’re a great saleswoman - keep doing what you’re doing. I appreciated that you were relaxed, calm, collected as well as the first person to approach me outside in the parking lot. The only recommendation that I have is to familiarize the cars safety features and encourage registrations through the dealership as appointments for the RMV are hard to obtain in MA. More
by Wrmiller1992
Employees Worked With
John Rydin, Gunnar Hassard, Jennifer Sprague, Maddie Guile, Eileen Barry
July 21, 2022
Experience was great. They had the car that I wanted, and made the purchase very easy and quick. Place was very nice and very happy with the process. They had the car that I wanted, and made the purchase very easy and quick. Place was very nice and very happy with the process. More
by c2thep
Employees Worked With
Gunnar Hassard, Jennifer Sprague, Jarid Tomblin, Maddie Guile
April 25, 2022
Reneged on the promises made to us when it came time to make the final purchase on a new RDX / Bait and Switch on our trade in. Very disappointing experience after investing a lot of my own personal hours make the final purchase on a new RDX / Bait and Switch on our trade in. Very disappointing experience after investing a lot of my own personal hours, as I trusted their team. Will not do business with this dealership in the future and would not recommend. Spent many hours working with Sales rep and a manager, and took a half day off to drive in and get an estimate on my trade in. What they offered as $4,000 trade in became $2,800 three weeks later (with various excuses as to why) when my White RDX was delivered and ready for purchase. The $1,200 may not be much on the scheme of things, but not trustworthy business ethics. Very unfortunate as I’m a very trustworthy, loyal customer. More
by newbs
December 09, 2021
I recently traded in my 2020 Honda Accord for a brand new 2021 Acura TLX. The staff at Key Acura were AMAZING. They helped me get the car that I wanted without the added pressure. They made me feel so comfor 2021 Acura TLX. The staff at Key Acura were AMAZING. They helped me get the car that I wanted without the added pressure. They made me feel so comfortable with my purchase and treated me like family. John, Jen, Jessie, and Gunnar are an amazing team and I’m so thankful for them. I will be purchasing my future cars from them and will be sending a lot of customers their way. If you live in Mass there might be a little bit of a wait with registration but they keep you updated every step of the way! More
by Freeman.l.jordan
Employees Worked With
Gunnar, Jesse, and Jen, John Rydin
September 07, 2021
Was told I had to select a specific car in order for them to write a trade appraisal. Then, when attempting to buy the same car I selected for trade appraisal, the trade value was reduced by $800. A span of to write a trade appraisal. Then, when attempting to buy the same car I selected for trade appraisal, the trade value was reduced by $800. A span of an hour had transpired. What caused the $800 change? Did they think I wouldn’t notice? Did the sales manager realize she’d made a mistake. Not sure! But I do know this Bait and Switch caused me to lose all trust for them and I left the dealership immediately. More
by Unsatisfied Buyer
Employees Worked With
Jennifer
April 29, 2021
Was lied to about a warranty. Sales men said yes drove 1.5 hr and sales manager said no warranty. Not very professional. Train the salesman 1.5 hr and sales manager said no warranty. Not very professional. Train the salesman More
by Pissed off
Employees Worked With
Jesse, Patrick Smith
