Kenosha Nissan

I called ahead to check on availability and asked if their online trade in calculator was accurate. I was told it was but often could be low if the car was in excellent shape. It was exceptional, having their online trade in calculator was accurate. I was told it was but often could be low if the car was in excellent shape. It was exceptional, having been purchased 3 week earlier. This was the first lie. The agreed price was 3000 higher but still reasonable, given their lower mileage, 1 year newer vehicle with $5000 more in accessories. I told them up front that I DO NOT BUY extended warranties. I had a hand written offer that they accepted. I had given them the details of my existing loan and my bank phone and contact info. I was going to simply pay the difference by check. He gave me a copy of all the paperwork on a thumbdrive that I discovered was empty or corrupted when I got home. I was forced to finance with them because they failed to call my bank to confirm the loan and my checking account balance. I was not going to invest another 540 miles in a return trip. 10 days later, I got the loan info from their bank. The amount was nearly $8000 higher than the agreed price. The extended warranty they "threw in" was about $5600 AND they charged me 23% sales tax. Foolish me, trusting a car salesman. It took about 3 agonizing weeks to straighten this out. I believe that they only agreed to the original deal was out of fear of fraud charges on the sales tax. They called the whole issue a simple misunderstanding but refused to divulge who misunderstood what. DO NOT BUY AS MUCH AS A KEYCHAIN AT THIS DEALERSHIP. The salesman, Tim, was just OK but the manager and finance manager (George) were barefaced liars. More

Staff was very polite, thorough and efficient in providing and suggesting services for my daughter’s car. providing and suggesting services for my daughter’s car. More

They're very helpful and kind, and were able to quickly get a replacement part in, as well as get scheduled to get it installed. get a replacement part in, as well as get scheduled to get it installed. More

Advertised price was a lie. When provided with a purchase contract for a vehicle we agreed to pay list price it was 24.8 percent higher with GPS and ‘recovery software’ which we When provided with a purchase contract for a vehicle we agreed to pay list price it was 24.8 percent higher with GPS and ‘recovery software’ which we were told were required to purchase. Additional dealer prep fees and on and on. When we quoted WI law to the dealer about advertised price suddenly we were told the vehicle was not ready to be sold as previously communicated. These guys are liars and cheats. More

Great service. Salesman was amazing answering all our questions and he went the extra mile helping us to make the process a lot easier and faster. Would definit Salesman was amazing answering all our questions and he went the extra mile helping us to make the process a lot easier and faster. Would definitely recommend this dealership. More

Very smooth operation. Johnny was a great service advisor. This will be my goto place for service. Johnny was a great service advisor. This will be my goto place for service. More

Had a oil change appointment did not understand why told a hour and half wait? Bought my Jeep there and usually everyone friendly welcoming did not feel that way this time a hour and half wait? Bought my Jeep there and usually everyone friendly welcoming did not feel that way this time More

**Buyer Beware ** Advertised prices are not accurate My wife and I found a vehicle at this dealership online that we were very interested in. I called the dealership Monday afternoon and spo accurate My wife and I found a vehicle at this dealership online that we were very interested in. I called the dealership Monday afternoon and spoke with a salesperson to confirm the vehicle was still available and to confirm that the dealership would accept a cash offer. The salesperson confirmed the vehicle was available and confirmed the amount I would need to make the cashier's check out for. I made an appointment with salesperson for 9AM. We then traveled down to Kenosha from central WI (about 190 miles) with full intention to purchase the vehicle as soon as the dealership opened the next business day. We showed up at the dealership at 9:10 AM and were greeted by a very empty showroom. We waited about 5 minutes, and then went to find someone who could help us. We found someone and said we had an appointment with salesperson, but he informed us they had not arrived to work yet... They then set us up with a new salesperson, who stepped in and helped us get set up with our test drive. As soon as we arrived back from our test drive, we informed new salesperson that we wanted to purchase the vehicle for the full asking price. He ran us through a couple of offers for extended warranties for the interior and exterior of the vehicle and stated that "these offers are optional." We politely declined the offers, as they seemed very gimmicky and not worth the price of $2,300 extra. New salesperson then left to talk to his manager for 10 minutes. When new salesperson returned they had a very somber look on their face and laid an offer sheet on the table with the cost of the two extended warranties included. They stated that because we were paying in cash, we could not decline the offers. They stated that extended warranties and financing are how the dealership negotiates with customers and makes a profit. We were quite shocked, as we were told this was optional. We politely declined the offers and stated that we were not interested in purchasing the vehicle if they were going to force us to buy the warranties. New salesperson said that they would try to talk with their manager again for us, but seemed very nervous about it. They even wrote out our intentions on the offer sheet and asked me sign it. They returned within 30 seconds with a hard no. We made the made the long trip home and will have to start the whole process over again. I have never had an experience quite like the one I had at Kenosha Nissan. More

Dealership answered all my questions and addressed all my concerns. Anything I did not agree with, they eliminated. I was in control of the purchase the whole time. I bought my truck online without ever seei concerns. Anything I did not agree with, they eliminated. I was in control of the purchase the whole time. I bought my truck online without ever seeing it in person and felt completely confident that my salesman Matt Knudson would meet every request and he did! More

Pleased with the oil change. Not sure I believe the results of the overall inspection. Seems very cookie-cutter. I knew I was a bit low on brake fluid and filled it when I got ho Not sure I believe the results of the overall inspection. Seems very cookie-cutter. I knew I was a bit low on brake fluid and filled it when I got home. The inspection said the level was good. Makes me doubt other things done. More