Kenosha Nissan

Ken in service was excellent to deal with, very knowledgeable and personable. Will definitely go back knowledgeable and personable. Will definitely go back More

If I could give them NO stars, I would! I took a test drive in a 2021 BMW M340i today. The vehicle was listed at $36,900. I gave it a brief inspection before driving, but it wasn't until I took a test drive in a 2021 BMW M340i today. The vehicle was listed at $36,900. I gave it a brief inspection before driving, but it wasn't until after we returned that I noticed 3 of the 4 brake rotors had a substantial wear lip around the outside edge which is indicative of the need to replace the rotors. (BMW says to replace them every 30-70k miles, and this vehicle was just over 70k miles.) Those rotors could've failed at any time because of their inability to be gripped properly by the brake pads. I was permitted to drive said vehicle in excess of the speed limit, without any actual notification from the salesmen that there could be a safety issue. When I brought the issue to their attention and asked them to reduce the price by $1,500 (which I'm told is a reasonable amount to replace them) the salesman actually tried to convince me that the rotors were fine, and that the car had new brake pads so it was just fine. (xxxxxxxx) Then, up until they came to me with a sales contract, I was led to believe I would be financing the purchase through my credit union. In the price breakdown given to me by their salesmen, the negative equity from my trade-in was included in the total cost of the bmw. This is when they told me I could ONLY finance the car through their lenders, and they were refusing my cash offer (via my credit union) for the vehicle. Between their nonsense, and the upcharges (one of which was called 'Certified Plus', and supposedly that means its BMW certified), they thought they were going to fleece me for over $44,000! Total sleeze-bag operation. Their reddit troll of a general manager-Chris Hendrickson, harassed me over email when I said I was going to report them to the state DOT. Their sales manager Rob Garcia attempted to paint something I said in email as a criminal threat, which prompted the Mr.Hendrickson to say I was banned from the property and they were filing a complaint with the police. 😆 But then he continued to email me making snide comments and acting like I couldn't do the math they were trying to slide under my nose. Total scammers. I'm still laughing about these idiots, because they really do believe their own lies, even when you sit down in front of them and spell out exactly how deceptive they're trying to be. Don't waste your money at this dealership. Ever. Ever. EVER. More

Service was excellent considering the construcción been there from the booking to the and off the service very good there from the booking to the and off the service very good More

Just a sleazy, awful experience. This dealer advertised a couple Audi Etrons at great prices. We looked into shipping the car to Boston, where I live, and received many quotes that w This dealer advertised a couple Audi Etrons at great prices. We looked into shipping the car to Boston, where I live, and received many quotes that were more than reasonable. We also looked into flights and hotels in the Chicago/Kenosha area in case we wanted to take a road trip and drive our newly purchased car back from this dealer. They do not negotiate so we settled on a car and asked for them to send us a "proposal." The car price was below $30K but they tacked on fees, "Audi battery inspection" which ran $1400, interior treatment which ran another $1200 (ebay sells the same treatment for $50), government fees, dealer fees, service agreement and so forth that totaled another $10K. I asked them about the battery inspection, and the service agreement and received no reply. I then told them that I wanted none of the treatments and only wanted to know the necessary fees. They replied that the car was sold, but there was another Etron available that was more expensive. Asked them to send me a proposal on the second Etron without all the nonsense fees. A couple days later, one of the sales managers wrote me to say that car is also sold. A day later, I received a notification that this car's price had dropped. Clearly it did not sell and the price was advertised as having dropped $500. I called back and asked about it. Was told it was available. So I again told them to send me a proposal because I wanted to put down a $1500 deposit. I never heard from them again despite the car still appearing on Cars.com as being available for sale. Bait and switch, $10K upcharge for unknown, sleazy options and fees, lies about cars having been sold, unwillingness to answer questions about where my money would be going, and so forth. Just a shoddy, dishonest dealer. We did end up purchasing an Audi Etron with 12K miles on it and 11 months of new car warranty. Paid a couple thousand more but we got it stress-free and were treated like valued human beings from the Audi dealer from whom we made the purchase. Stay away from this shoddy, dishonest dealer. Total waste of time. Nissan as a carmaker had turned into a joke with shoddy products and illegal business practices. This dealer has taken its cues well from its parent, failing conglomerate. More

I dealt with Ken in the service department. He couldn't have been more helpful and courteous. My car got a thorough inspection and Ken made sure I had all the paperwork detailing what was found He couldn't have been more helpful and courteous. My car got a thorough inspection and Ken made sure I had all the paperwork detailing what was found and what was recommended. I appreciated his professionalism. More

The staff had great service. Ken was amazing. He had great customer service, listen to my needs, and offered great service. I really appreciate everything that the workers did. Ken was amazing. He had great customer service, listen to my needs, and offered great service. I really appreciate everything that the workers did. More

Quick and efficient and covered the car from hood to back trunk. They didn’t pressure me to get more service done trunk. They didn’t pressure me to get more service done More

Ken is always great. He takes good care of me, whenever I come in for service. He takes good care of me, whenever I come in for service. More

Everyone was amazing from start to finish. Will definitely be back when I’m ready for a new one! Will definitely be back when I’m ready for a new one! More

Fast and promptly. Very good customer service. Very professional. Always keep customers informed about how everything is going with the service Very good customer service. Very professional. Always keep customers informed about how everything is going with the service More