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Kendall Dodge Chrysler Jeep Ram - Service Center

Miami, FL

4.3
3,426 Reviews

3,426 Reviews of Kendall Dodge Chrysler Jeep Ram - Service Center

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February 20, 2022

Best service by Hugo, always ready to help, very well recomended service advisor. Thank you Hugo More

by manzini78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Monterroso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

How wonderful! We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 18, 2022

I have taken my car there 6 times for the same problem. Paying my car and the car in the dealer x 1 week, then x 3 week, then back again after 3 days of using it. Some people are rude and not caring about More

by NEITA7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Felipe Francisco
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Ruiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lazaro Varas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for bringing this to our attention. We will be happy to assist you in connecting with our service team. Unfortunately, we were not able to locate your information in our system by entering your DealerRater user name (NEITA7). To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@kendalldcjr.com or responding directly to this review. Hope to hear back from you soon.

February 18, 2022

Fast and excellent service. I was assisting by Matthew as soon as I arrived with my Chrysler Pacifica. Very professional. More

by Omar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matthew Lagares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

February 18, 2022

People need to get trained on ownership and how to deal escalates situations. Too many issues with the car. Will change it but not with you guys. Have 4-5 cars bought there but customer service needs more More

by mariasantin2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Horrible experience
Feb 18, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for bringing this to our attention, Maria. We have forwarded your information to our leadership team who will be contacting you directly regarding your experience.

February 18, 2022

Paula Bean was absolutely the best service writer I have ever had. Terrific!! Bravo ! Best !! More

by bowblades
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Bean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your time and kind words. We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 17, 2022

The service department is terrible. They don't know how to fix engine light troubles. They will always come up with a reason your light is on, but I found out later on several occasions More

by Kennethhoustonsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hector Collado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your feedback, Kenneth. We will be happy to have you discuss the matter with our service leaders. We have forwarded your information to the team who will be contacting you directly regarding your contribution. Be well.

February 17, 2022

Service is always great and i always have a great experience when i bring my car More

by stacey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Bean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shauna Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Starr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

February 17, 2022

The service was good and professional. You guys were prompt and answered every question. Thanks. More

by eguilbeaux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Bean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shauna Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 16, 2022

Did not solve the problema on the car and it took several weeks to get an answer More

by Cristobal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hugo Monterroso
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your feedback, Cristobal. We will be happy to assist you in connecting with our service team. To help our leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@kendalldcjr.com or responding directly to this review. Hope to hear back from you soon.

February 16, 2022

Horrible service Poor communication Received no calls no Information, no options Will avoid this dealership More

by VOBESO3496
Customer Service
Recommend Dealer
No
Employees Worked With
Christian Povsic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2022 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for bringing this to our attention. We will be happy to assist you in connecting with our team. Unfortunately, we were not able to locate your information in our system by entering your DealerRater user name (VOBESO3496). To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@kendalldcjr.com or responding directly to this review. Hope to hear back from you soon.

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